Experience

Virgin Atlantic Cargo

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Account Manager - UK Cargo Sales

  • Aug 2023 - Present

  London Heathrow Airport, England, United Kingdom



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• UK & I Account Executive - Cargo Sales

  • Feb 2022 - Jul 2023

  London Heathrow Airport, England, United Kingdom Account Manager driving cargo sales, operations and customer service across UK & I freight forwarders for the airline • Responsible for developing and maintaining relationships with key decision makers, identifying new commercial opportunities in the market, and working to secure new traffic as well as managing existing, with a focus on revenue, tonnage, operations, customer service and sales pricing negotiation. • Managing an extensive customer portfolio including some of the global top… Show more Account Manager driving cargo sales, operations and customer service across UK & I freight forwarders for the airline • Responsible for developing and maintaining relationships with key decision makers, identifying new commercial opportunities in the market, and working to secure new traffic as well as managing existing, with a focus on revenue, tonnage, operations, customer service and sales pricing negotiation. • Managing an extensive customer portfolio including some of the global top 10 forwarders • Engaging and influencing key decision makers to ensure growth, profit and customer loyalty to the carrier and being US carrier of choice • Executing strategic account plans to exceed customer expectation and deliver on agreed metrics and commercial targets. • Working with Revenue Management and Operations to ensure flights are fully optimized for commercial benefit. • Network planning and management of customer expectation for smooth cargo movement Show less



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Regional Sales & Talent Manager

  • Apr 2021 - Jan 2022

  East Anglia • Responsible for a £15 million turnover region with responsibility for 19 stores and 130 members of staff • Lead regional trainer for South region for the customer experience • Overseeing regional customer satisfaction (CSAT) score and NPS analysis – increased by 12% since in role as well as growing CRM loyalty programme by 22% • Successfully reopened Stansted Airside following the lockdown, and supported national project on the new store opening in Edinburgh airport as the Travel… Show more • Responsible for a £15 million turnover region with responsibility for 19 stores and 130 members of staff • Lead regional trainer for South region for the customer experience • Overseeing regional customer satisfaction (CSAT) score and NPS analysis – increased by 12% since in role as well as growing CRM loyalty programme by 22% • Successfully reopened Stansted Airside following the lockdown, and supported national project on the new store opening in Edinburgh airport as the Travel Retail SME • Sales management, staff training and coaching and KPI performance analysis Show less



bareMinerals

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Area Sales Manager

  • Dec 2018 - Apr 2021

  South East and London • Key relationship and sales management with Debenhams, Boots, John Lewis & House of Fraser – people, customer, and CRM management for all retailers • Relationship management with internal/external senior management/National Accounts • Stock management, HR. P&L accountability and forecasting of annual, quarterly and monthly targets for all accounts • KPI performance management, sales performance and planning management • Customer and staff retention, CRM, NPS and loyalty… Show more • Key relationship and sales management with Debenhams, Boots, John Lewis & House of Fraser – people, customer, and CRM management for all retailers • Relationship management with internal/external senior management/National Accounts • Stock management, HR. P&L accountability and forecasting of annual, quarterly and monthly targets for all accounts • KPI performance management, sales performance and planning management • Customer and staff retention, CRM, NPS and loyalty programme delivery LONDON COORDINATOR/BOUTIQUES MANAGER bareMinerals/Shiseido Group June 2020 – April 2021 Transferred into FTC role during Covid-19 pandemic • Responsible for the flagship boutique, Debenhams Oxford Street and Selfridges • Successfully recruited, trained, and launched the new Selfridges account team as well as managing brand and customer NPS strategy with the retailer • Support to the National Accounts, Education, Marketing. CRM and PR team for the six UK standalone boutiques • Account sales management and KPI performance analysis • 100% mystery shop scores across all three retailers for 2020 Show less



Pandora

• Sudan
• Farming

• Area Manager

  • May 2017 - Dec 2018

  Essex, London & Suffolk Started in 2015 as a Store Manager and progressed into a variety of roles; Multi Site Store Manager in 2016, Operations Manager in early 2017 and then Area Manager in May 2017 • Responsible for £15 million turnover, seven stores and 80 members of staff • KPI and sales performance management as well as responsible for all retail operations and sales across seven stores • Successfully recruited, trained, and executed six new stores across East Anglia • Creation and implementation… Show more Started in 2015 as a Store Manager and progressed into a variety of roles; Multi Site Store Manager in 2016, Operations Manager in early 2017 and then Area Manager in May 2017 • Responsible for £15 million turnover, seven stores and 80 members of staff • KPI and sales performance management as well as responsible for all retail operations and sales across seven stores • Successfully recruited, trained, and executed six new stores across East Anglia • Creation and implementation of the complete retail sales and customer strategy, as well as in store policies, training, and development tools for stores • Stock management and full P&L accountability • Won Store Manager of the South following successful completion of the Management Development Programme in 2016, awarded by the CEO of Pandora based on coaching and leadership skills • Reduced area deficit by £60,000 following successful execution of customer conversion project, and increased conversion to 32% as an area

• Multi Site Store Manager

  • Oct 2016 - May 2017

  Basildon/Southend Multi site manager for two large turnover Pandora stores in Essex with turnover of £7 million Awarded Manager of the South in 2016 upon completion of the Pandora Management Development Programme for delivering exceptional work in coaching, sales and management

• Store Manager

  • Mar 2015 - Oct 2016

  Southend on sea - Opened and managed one site with a £3 million turnover - Responsible for retail operations, recruitment, training and development of the team



Next

• Netherlands
• Online Media

• Sales Manager

  • Sep 2013 - Mar 2015

  Essex, England, United Kingdom - Responsible for the overall management of the store at the weekend and security - Managed a team of 28 - 50 staff at peak trade - Barclays Home Finance trained to consult/carry out home finance for customers



Primark Stores Ltd

• Floor Supervisor (Mens, Childrenswear & Home)

  • Dec 2012 - Sep 2013

  - Supervised the floor and managed multiple departments - Head of a team of 22 staff members - Responsible for the operation of the floor

• Cash Office Supervisor

  • Sep 2010 - Nov 2012

  Southend on Sea, United Kingdom - Responsible for the finance, cash flow, and accounting for the store