Head of Key Accounts

• Jan 2021 - Present

Key Account Manager

• Mar 2020 - Jan 2021

Client Relationship Manager

• Feb 2018 - Mar 2020

• Key relationship manager between Solicitors and Clients, through both B2B and B2C channels, driving the best possible result for both our clients and business. • File opening sales growth of 30% YoY through driving strategic sales planning with Solicitors across our 4 key business functions.• Driver of change management throughout the organization, finding better processes and systems to better align to the needs of our clients.• Management and development of sales and marketing strategies across 4 key business areas, driving collaboration with stakeholders across the business, with key focus on market trends and changes.• Development of outside relationships with partners, vendors and new business channels.• Forecasting of file opening sales MoM and YoY across all 4 key business functions.• Management and development of external relationships with existing clients, local communities, local businesses, sponsorships and key external contacts.• Tracking and analyzing of lead conversion rates from a range of sources across all 4 business areas.• Optimization and alignment of our sales and marketing campaigns based on comparative YoY and MoM stats and competitor landscapes.• Lead for Great Place to Work campaign- on which we were listed in the Top 20 for 2 years in a row!• Lead for internal marketing campaigns and events, collaborating with all teams, ensuring we are getting best out of employees and they are provided with the best workplace culture.

Senior Customer Service Manager

• Mar 2016 - Feb 2018

• Account Management for over 2,000 customers in UK and Ireland• Head of end to end B2B sales for all existing Time Point customers• Large new business sales - responsible for the largest company sales in 2016 and 2017.• Recommend, deliver and support technology and services that meet customer's current needs• High level of sales after care all to all customers• Customer satisfaction management• Collaboration with front desk, help desk and field engineers to ensure client issues are fully resolved• Responsible for prioritising strategic business objectives, performing “bottom up” business planning and monthly sales reviews.• People management• Salesforce Administrator

Senior Technical Account Manager

• Sep 2015 - Feb 2016

• Salesforce certified administrator.• Account management to non-direct accounts in USA. • Salesforce certified administrator.• Account management to non-direct accounts in USA.

Technical Account Manager

• Aug 2012 - Sep 2015

• Influence and manage customer expectations within multiple accounts based on an end-to-end Delivery and Support lifecycle.• Investigate customer’s long-term business objectives and anticipate future technical, process and people needs and lead the work streams to bring customers to that key future state.• Strategize business objectives, performing “bottom up” business planning and quarterly reviews.• Recommend, deliver and support technology and services that meet current needs, and evolves strategies to adapt to future needs.• Manage end-to-end customer delivery for assigned accounts meeting customer requirements, profitably targets and engagement contract expectations.• Drive clarity and customer understanding in creation of contracting documents necessary to proceed with delivery of services.• Embody the “One Microsoft” spirit with Account Teams, Delivery, Sales, Operations and Resource management to execute against a customer account strategy with positive outcomes.• Responsible for ownership of case resolution escalations within assigned accounts, providing clear summaries and recommendations.• Customer Partner Experience Survey, working with the whole services team on how we can better the client experience.• Business Excellence process owner- responsible for transforming end to end key internal business processes within the Premier Services Ireland Team.