Experience

Testronic

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Jan 2022 - Present

• Office Manager

  • Jun 2020 - Jan 2022

• Administrative Assistant

  • Nov 2019 - Jun 2020



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Quality Assurance Contract - Lead Tester

  • Aug 2018 - Aug 2019

  o Responsible for ensuring over 100 stations are up-to-date with the current build on multiple platforms. o Updating the build status spreadsheets to ensure that communication is smooth between shift changes and that leadership is informed. o Training new build team members by creating documents to assist in the setup of their new role and walking them through the build team procedures and practices. o Assisting in nightly playtest setup by reporting the number of available stations and fixing/updating stations as needed. o Reporting updates for failures, new build arrivals, and server availability in a timely, professional manner. o Documenting IP addresses changes and PC replacements to ensure all equipment spreadsheets are up-to-date, necessary software is downloaded, and RPM Shift names are changed accordingly. o Regularly reviewing emails to check for RPM Shift pushes, build push requests, and nightly playtest build information. o Communicating with external sources when needed such as RPM Shift mass failures/cancellations and requests from Respawn developers when Regular Full-Time EA employees were unavailable.



DeVan Pardue Attorney LLC

• Legal Receptionist

  • Jan 2018 - Aug 2018

  o Created and maintained digital client data. o Responsible for all incoming documents via fax, mail, and email. o Scheduled appointments and conferences for attorney. o Operated multi-lined phone. o Documented all communication with client. o Responsible for training new employees on all office procedures and company software. o Gathered information on new clients for calculation of fees and payments. o Created and maintained digital client data. o Responsible for all incoming documents via fax, mail, and email. o Scheduled appointments and conferences for attorney. o Operated multi-lined phone. o Documented all communication with client. o Responsible for training new employees on all office procedures and company software. o Gathered information on new clients for calculation of fees and payments.



Advanced Underwriters

• United States
• Insurance
• 1 - 100 Employee

• Front Desk Receptionist

  • Dec 2015 - Jan 2018

  o Responsible for over 950 automobile customers and their payments. o Operated a multi-computer network and multi-lined phone. o Focused on customer service and billing. o Handled daily cash flow from customers. o Scheduled appointments for agents. o Created and updated company handbook for current position. o Responsible for over 950 automobile customers and their payments. o Operated a multi-computer network and multi-lined phone. o Focused on customer service and billing. o Handled daily cash flow from customers. o Scheduled appointments for agents. o Created and updated company handbook for current position.