• Feb 2020 - Present

• Jan 2019 - Feb 2020

Assist the Contracting Officer/Agreement Officer, and Executive Officer to perform a full range of acquisition and assistance functions in support of USAID's technical offices, from inception of contract and grant awards, through solicitation, negotiation, award, administration and close-out. Advises in the design of new development activities, conducts field trips to project sites to determine compliance with USAID regulations and Federal law. Responsible for the administrative actions including logistical support, hiring, travel and training for Mission staff. Performs final compliance reviews of terms and conditions on a wide range of acquisitions, contracting and assistance instruments to determine business and regulatory compliance in order to expedite the award process. Responsible for reviewing official EXO and OAA files to ensure resolution of all administrative actions and that contracts are complete and ready to close and obtaining approval of all closeout documentation from the Technical Offices staff, CO's and Financial Management Office (FMO) staff. Provides analysis, adaptation, or modification of procedures, or resolution of incomplete or conflicting technical or contractor data. Show less

Owner and Creative Director

• Aug 2015 - Present

• Jul 2018 - Jan 2019

Responsible for PSC human resources and contracts activities assisting in the solicitation, evaluation, negotiation, termination, close-out and post-award administration for USAID' Bureau of Management/ Prepares/Executes contract and HR files and required electronic documents. Research, analyze and review all applicable policies, guidance, and regulations to support the Contracting Officer decision-making. Performs necessary research and prepares all documentation for the termination of contracts for convenience of the U.S. GovernmentResponsible for administrative tasks related to USPSC awards from maintaining files to responding in an informed and timely fashion to contractual questions and request for assistance. HR Activities: reviewing position descriptions, assisting with onboarding and interview scheduling, other HR administrative duties as needed. Perfoms applicant tracking using various systems, such as People-TrakCreates and supports USPSC solicitation, negotiation, award and contract administration activities.Draft all contract documents, including budgets and memos necessary to execute contracts and contract modifications for assigned actions. Ensure that all reports are accurate, complete, and timely.Ensure assigned USPSC contracts are in compliance with USAID, U.S. Government, and other regulations, laws, standards, procedures using (but not limited to) FAR, AIDAR, DFARS, DOSARMaintain electronic and hard copy files and systems in compliance with U.S. Government and USAID standards.Monitor and track upcoming contractual actions and deadlines. Responsible for assuring that all information regarding the status of assigned procurement actions are in the Global Acquisition & Assistance System (GLAAS) databases and/or current systems as applicable for completion of work tasks and as per agency regulatory requirements. Show less

• Sep 2017 - Jul 2018

Responsible for coordination and implementation of deployments and deployment processes.Coordinate with AMS, Budget, Training and other office staff as required on deployments and serve as the primary point of communication for deployment activities and circulate information about deployments as neededWork closely with USAID Missions to discuss possible deployments for surge members and facilitate dialogue between the field and WashingtonWork closely with requesting entity (USAID Mission) staff to receive appropriate planning informationManages Jr. Travel Specialist ensuring the travel related details are completed for deploymentResponsible for creating and maintaining records for all deployment activities and tracking the assignments of all USAID surge staff members to include the deployment tracker, travel trackers, summary report, etcEnsure project’s compliance with Federal Travel Regulations (FTR) and USAID regulationsProvide travel and deployment briefing to incoming Firehouse staffSupport the office as needed including work on office initiatives, serving as information hub to USAID Mission and State Department personnel as neededResponsible for deployment data and analysis and all other associated duties Show less

Sr. Administrative Assistant II

• Dec 2014 - Aug 2017

Develops and maintains calendars, provides phone coverage, and handles travel arrangements for the Vice President, 3 Senior Directors, and 3 Directors/Managers in the department Prepares itineraries, agendas and advisory memos to assure logistical support for assigned areas of responsibility Tracks and maintains operational information regarding clients, applicants, partners and contractors/vendors Ensures proper care of sensitive documents, including following proper procedures for mailing, handling, transmitting and communicating these documents Prepares reports, letters, memoranda and other assorted documents required to support the department Uses database management skills for analysis, entry and report preparation and electronic filing systems to manage information Interacts with customers, volunteers, and staff using professional, courteous interpersonal skills Receives, screens, prioritizes, and delivers/forwards departmental mail, telephone calls and other request Determines nature of request and handles independently or directs customer to appropriate alternate contact Orders supplies and equipment as needed to support the team Presents courteous and professional appearance, demeanor, and attitude to all members of the ANA Enterprise staff, elected and appointed officials, vendors, guests and all other contacts Establishes, maintains, and oversees filing system and records for the department; instituted improved procedures for systematizing record and file-keeping functions Maintains and safeguards ISO standards Show less

Overnight Concierge

• Aug 2014 - Sep 2015

Managed front desk packages services Directed service request process from start to completion with resident satisfaction Managed community’s software i.e. Yardi, One Site, Building Link, Key Link etc Maintained accurate key control logs and managing the online system for resident/guest access to elevators, club areas etc Delivered Superior Customer Service by acknowledging residents by name, and greeting customers, residents, and guests Provided recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc Show less

Leasing Professional - Trilogy NoMa

• Jul 2012 - Dec 2012

Marketed, toured and leased upcoming homes within luxury lease-up apartment community with 603 units Executed all leasing paperwork using Yardi and YieldStar, while maintaining confidential information Worked with vendors to ensure brochures and leasing information packets are stocked Coordinated with manager on community outreach marketing within budget, resident relations and provided excellent customer service to current and future residents Assisted in training staff on computer systems, including Yardi and BuildingLink Responsible for completion of reports to Community Manager and Regional Director, including, but not limited to marketing research of area properties Show less

Leasing Director - Jefferson at Thomas Circle

• Apr 2008 - Jun 2009

Oversaw the leasing team and acts as office manager of luxury community with 292 units Marketed, toured and leased vacant and upcoming apartment homes Executed all leasing paperwork using OneSite, while maintaining confidential information Coordinated all community outreach marketing within budget, resident relations and provided excellent customer service to current and future residents Processed rental payments, posting late notices and assisting with NSF and eviction procedures Assisted with posting job positions, screening and interviewing candidates, and hiring new employees Responsible for completion of reports to Community Manager and Regional Director, including, but not limited to marketing research of area properties, individual leasing agent performances, and various daily, weekly, and monthly actual and projected reports and budgets Show less

Executive Assistant

• Nov 2007 - Apr 2008

Performed complex and/or confidential office duties for department in word-processing, photocopying, faxing, report generation, and filing of confidential documents Provided complex, specialized administrative support such as maintaining databases, compiling and analyzing data, preparing reports/presentations to identify and convey results and trends, advanced graphic design and advanced power point presentation support Scheduled meetings between two or more business units/functional areas on complex matters; reserved conference rooms as appropriate; coordinated complex, confidential specific business unit/functional area activities as appropriate Oversaw the coordination of outgoing department correspondence Created confidential original correspondence; assembled, addressed and mailed documents to meet business needs Assisted in creating pertinent department documentation for employees and resolving issues to ensure employee requirements are met and appropriate guidelines are adhered too Maintained requisition and advertising logs and participated in orientation programs to inform new hires of administrative services Answered incoming calls, researches and responds to inquiries, and escalated and/or routed calls to appropriate personnel as necessary Coordinated complex travel arrangements for manager and employees that require upper management approval Ensured accuracy of travel dates and reserves appropriate accommodations to facilitate travel convenience for concerned parties Distributed confidential documents to department employees such as faxes, staff calendars, or proposal responses; photocopies documents as necessary to ensure that documents are received by authorized personnel Provided leadership and work guidance to less experienced personnel Served as a liaison and/or initial point of contact for internal and external clients to ensure that specialized administrative functions are performed in a timely manner Show less

Front Office Supervisor/ Night Audit Manager

• Jun 2004 - Apr 2008

FRONT OFFICE SUPERVISOR Maintained complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation b) all room types, numbers, layout, decor, appointments and location c) all room rates, special packages, and promotions. d) daily house count and expected arrivals/departures e) room availability status for any given day f) scheduled daily group activities Planned, scheduled or supervised the work of other employees Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with brand operating procedures Assisted in training of new associates and maintains constant training of front office staff by developing and organizing training manuals, visual aids, and other educational materials Worked with desk agents to balance at end of shift and ensures completion of shift checklist System Expert and Hotel Trainer for MICROS Opera PMS (Property Management System) and POS (Point-of-Sale) systems NIGHT AUDIT MANAGER Managed and monitored activities of all employees in the Front Office department in adherence to the standards of excellence set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed Acted as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments Updated financial reports for the in-house restaurant, banquet halls and departments such as sales and marketing Post and audit banquet charges, food and beverage cashiers, front desk agents, any miscellaneous charges, and verify all cashiers and room rate reports Audited and settled high balance reports and communicated details to management Show less

Executive Assistant To The President

• Nov 2005 - May 2006

Managed day to day workflow of the company President Required extensive contact with internal employees and external clients Input data into various information systems Provided project support by composing correspondence, proposals and agreements, project progress reports and invoices, performs data entry and maintains project files Coordinated with vendors and event staff for all corporate events Performed other administrative duties for different departments Took personal responsibility for fostering a green workplace through sustainable work practices Fostered a commitment to external and internal client service Show less

Implementation Specialist I

• Feb 2005 - Oct 2005

Implemented MICROS Opera PMS/POS system in hotels under the Intercontinental Hotels Group (IHG) throughout the United States and Canada, following MICROS guidelines, and in accordance with client expectations Spearheaded enterprise-wide software roll-outs and on-site project management for database development, training, installation, testing, and go-live of both software and hardware throughout the United States and Canada Implemented setup and configuration of MICROS Opera PMS products (hardware and software) at large and small IHG properties Addressed client objectives, performed requirements engineering to match design to need of customers, and created a schedule to ensure that installations are completed on target, on time, and on budget Performed system upgrades, server staging and configuration, server swaps, database modification, third-party interfacing, and full software/hardware installations including during and post-installation support for members under our team's rollouts Translated site procedures and utilized client-specific databases/report packages into customized training materials for a wide variety of end-users including management, IT, accounting departments, and service staff Conducted training in a classroom environment with a focus on maximizing end-user efficiency, generating and interpreting customized reports, software and hardware troubleshooting, and daily end-user procedures Provided on-site and remote post-implementation training as well as emergency support when needed Provided training and remote support of the MICROS product through WebEx, email, and telephone Configured software with strict adherence to established standards compliance specifications, network permissions, and customer-specific requirements Ensured client satisfaction and retention through timely solution delivery within client-defined timeliness Show less