Experience

ScanSTAT Technologies, a Verisma Company

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Client Services Manager

  • Oct 2022 - Present

• Client Services Team Lead

  • Mar 2020 - Oct 2022

  -Developed and implemented training materials and courses for immediate team and initiated further training company wide for use by 400+ employees-Managed day-to-day operations for a hybrid team of 14, enabling exceptional collaboration among cross-functional colleagues fueled by open communication and intentional relationship building-Built strong relationships with external vendors and internal teams to ensure consistency and quality of processes-Ability to work with minimum supervision, organize workload and prioritize work tasks to meet company and production goals-Optimized special projects for client outside of usual company scope, which was then operationalized as an entire new process and resulted in a 25% time reduction per request-Spearheaded researching, troubleshooting & resolving complex requests-Assisted with employee IT/computer issues-Conducted, assigned & tracked staff continuing education efforts-Led the creation of key processes, launched a weekly team newsletter, authored reports to track & manage productivity, and oversaw workflow delegation Show less



ChartFast

• United States
• Software Development
• 1 - 100 Employee

• Release of Information Specialist

  • Aug 2018 - Mar 2020

  -Completed release of information requests with speed and accuracy, while performing quality checks on all requests to ensure compliance Maintained 99.99% success rate -Ability to adapt to change and responded to difficult and challenging situations in a professional manner -Managed all requests and inquiries for patient health information according to all regulatory entities and facility policies and procedures -Ability to work with minimum supervision, organized workload and prioritized work tasks to meet production goals -Responded to emails and calls within a timely manner. -Experience with EPIC, Athena, AllScripts & TouchWorks platforms. Show less



Structure Chiropractic & BrainworX

• Office Manager

  • Apr 2015 - Aug 2018

  -Supervised all aspects of office management, including HR functions, file management, and office inventory -Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies -Responsible for patient registration, collections, & scheduling -Coordinated therapist and staff on-boarding and introduction process -Demonstrated excellent communication skills in daily interactions with physicians, staff, patients & vendors with proven ability to de-escalate concerns and conflicts -Assisted front desk personnel and assigned daily tasks to ensure efficacy of operations -Maintained sensitive data of employees and patients -Managed and maintained complex calendars and schedules -Aided in solving difficult payment and associated business office situations -Collaborated with associated doctors to provide parent education talks on a quarterly basis -Responsible for creating office manuals, procedures & guides to ease the training and implementation process -Coordinated with doctors, therapists & insurance vendors to ensure and maintain in-network status -Responsible for all insurance claim reimbursements, rejections, & resubmissions -Ensured compliance with HIPAA and other regulatory requirements Show less



Lockton

• United States
• Insurance
• 700 & Above Employee

• Operations Coordinator

  • Nov 2013 - Apr 2015

  -Assisted front desk with incoming calls, deliveries and clientele -Maintained supply inventory for 200+ employees for all equipment needs -Spearheaded a cost comparison project and was able to secure a 15% cost reduction in supply orders -Oversaw set up of meeting sites with appropriate coverage and needs -Assisted front desk with incoming calls, deliveries and clientele -Maintained supply inventory for 200+ employees for all equipment needs -Spearheaded a cost comparison project and was able to secure a 15% cost reduction in supply orders -Oversaw set up of meeting sites with appropriate coverage and needs



Structure Chiropractic & BrainworX

• Billing Supervisor

  • Dec 2009 - Nov 2013

  -Supervised obtaining insurance eligibility & verification of benefits -Oversaw all patient invoicing, utilizing explanation of benefits (EOB's) to balance patient accounts -Managed claim rejections and appeals -Maintained a 90% success rate when attempting to collect overdue payments for accounts receivable -Supervised obtaining insurance eligibility & verification of benefits -Oversaw all patient invoicing, utilizing explanation of benefits (EOB's) to balance patient accounts -Managed claim rejections and appeals -Maintained a 90% success rate when attempting to collect overdue payments for accounts receivable