Experience

Green Light Trust

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Operations Director

  • Apr 2021 - Present



West Suffolk Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Acting Service Manager - Families and Communities

  • Nov 2019 - Apr 2021

  - Leading a team to support Ward Members, communities and wider VCS to develop and grow.- Developing and promoting our strategy internally and across our stakeholders.- Led on the co-design and implementation of LifeLink (social prescribing) across the CCG area.- Responsible for managing the service budget and securing external funding for LifeLink.- Responsible for the annual community grants budget and processes.- Lead officer for community collaboration within the West Suffolk Alliance which promotes health and wellbeing.- Networking with a broad range of stakeholders including residents, charities, business, public sector and health.- Applying evaluation tools to measure the impact, including cost benefit analysis.- Writing funding bids for the council, VCSE partners and small groups/organisations.- Delivering presentations, reports and updates in public and internal meetings.- Representing the council at meetings, including deputising for the CEO and Directors.- Co-producing projects with communities and partners to achieve community outcomes.- Set up the Home but Not Alone service to support vulnerable residents throughout COVID-19.- Managing safeguarding issues and liaising with appropriate partners.- Responsible for the service’s business plan, risk assessments and accountable to Leadership Team and Cabinet.

• Senior Families and Communities Officer

  • Jan 2016 - Nov 2019



Seetec

• United Kingdom
• Education Administration Programs
• 500 - 600 Employee

• Centre Manager

  • Apr 2014 - Dec 2015

  - Led two teams to increase performance to target for government employment programmes.- Managed a suite of DWP & ESF funded programmes to support residents back into employment.- Implemented new processes and strategies, ensuring team compliance and understanding.- Delivered quality assurance training to combat issues and minimise risk.- Identified learning and training needs for my team and conducted meaningful appraisals.- Maintained strong relationships with stakeholders, including external partners and employers.- Responsible for collecting evidence and evaluating progress to secure revenue.- Performance managed staff, using improvement plans where appropriate.- Executed customer satisfaction surveys to look at improvements that could be made.

• Employment Consultant

  • Apr 2013 - Apr 2014

  - Provided clients with support in job searching and signposted to external providers.- Built relationships with Job Centre Plus offices, employers and local support organisations.- Mentored colleagues and managed team case conferences for client progression.- Adhered to policies and procedures E.g. GDPR, Equality Act and employment legislation.



Reed in Partnership

• United Kingdom
• Individual and Family Services
• 700 & Above Employee

• Senior Employment Consultant

  • Jan 2010 - Dec 2011

  - Advised and mentored long term unemployed and vulnerable adults into sustained employment.- Exceeded company targets on a monthly and quarterly basis, achieving ‘senior’ status as a result.- Worked in a pressured environment whilst dealing with challenging behaviour and attitudes. - Advised and mentored long term unemployed and vulnerable adults into sustained employment.- Exceeded company targets on a monthly and quarterly basis, achieving ‘senior’ status as a result.- Worked in a pressured environment whilst dealing with challenging behaviour and attitudes.



Cambridgeshire County Council

• Government Administration
• 700 & Above Employee

• Personal Assistant to the Head of Human Resources

  • Jan 2008 - Dec 2009

  - Supported the HR team to deliver its outcomes, including running employee support schemes.- Presented training to groups of employees on HR related topics, including Safeguarding.- Assisted in policy design and implementation across the organisation. - Supported the HR team to deliver its outcomes, including running employee support schemes.- Presented training to groups of employees on HR related topics, including Safeguarding.- Assisted in policy design and implementation across the organisation.



Santander

• Spain
• Banking
• 700 & Above Employee

• Mortgage Specialist and Personal Banking Adviser

  • May 2006 - Dec 2008

  - Advised customers on all their financial needs while adhering to FSA regulations.- Mentored and trained colleagues in order to improve their knowledge and confidence. - Advised customers on all their financial needs while adhering to FSA regulations.- Mentored and trained colleagues in order to improve their knowledge and confidence.