Experience

Moonshot Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Manager of Operations and Visitor Services

  • Aug 2022 - Present

  Support the development and execution of daily operations, logistics, and revenue streams Set standards for the highest levels of visitor and customer service, creating a welcoming front of house and general operational environment Train staff and volunteers in best / emerging practices in working with visitors and responsible for maintaining this culture of access and continuous improvement Direct the Museum’s retail operation, including an online store and a small onsite museum store, sourcing merchandise, tracking inventory, and growing this revenue line Develop and build reports on Museum attendance, revenue, and retail Show less



InVision Human Services

• United States
• Individual and Family Services
• 100 - 200 Employee

• Quality Management Specialist

  • May 2019 - Aug 2022

  Provided strategic direction and oversight for quality management department Collaborated with leadership team to develop and improve operations-related policies and procedures Educated colleagues on the value and execution of quality strategy and keep stakeholders informed of progress on relevant objectives Created reports, presentations, and training tools regarding results and implementation of quality management goals Analyzed and interpreted data across all quality management projects including staff training assessments, incident reports, and satisfaction surveys to inform process improvement Show less



Animal Friends

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief Programs Officer

  • Sep 2018 - May 2019

  Managed day-to-day operations of four departments, 20 staff members, and 150 volunteers, while addressing big picture organizational challenges, including workforce development and policy development and implementationWorked collaboratively with Board members regarding funding and program developmentEstablished long term vision and expectations for departmental growthMaintained responsibilities held under Director of Outreach and Therapeutic Services position

• Director of Outreach & Therapeutic Services

  • Jan 2015 - Sep 2018

  Supervised 20 internal staff and numerous contractors across three departments through effective recruitment, training and team buildingSupported Human Resource functions for onboarding new staff, including ensuring each team member had the equipment and operational support needed to effectively perform their role Developed annual strategic plan and program goals for multiple departmentsOversaw procurement and management of necessary supplies, annual certifications, equipment, and services for program operationsReported on and presented program updates and achievements to executive leadership and fundersOversaw and managed budget compliance for three departments and grant-based programming Show less

• Therapeutic Services Coordinator

  • Apr 2013 - Jan 2015

  Established a new volunteer program that required training curriculum and process development, supply and service management, and ongoing collaboration with funderTrained and managed over 100 employees and volunteers Created numerous training tools and resources for program participantsWorked with 200+ local universities, hospitals, care homes, and other locations interested in receiving services, resulting in annual program growth of more than 50%



Achievement Center of LECOM Health

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Performance Management Specialist

  • Jul 2012 - Mar 2013

  Assisted with developing the organizational strategic plan, outcomes management, benchmarking, and stakeholder satisfaction surveys. Managed and created quarterly outcome reports for therapeutic programs. Facilitated training sessions for staff development. Researched external training opportunities for clinical and administrative staff development. Produced monthly training newsletter to inform staff of all training opportunities. Assisted with developing the organizational strategic plan, outcomes management, benchmarking, and stakeholder satisfaction surveys. Managed and created quarterly outcome reports for therapeutic programs. Facilitated training sessions for staff development. Researched external training opportunities for clinical and administrative staff development. Produced monthly training newsletter to inform staff of all training opportunities.



East Carolina University

• United States
• Higher Education
• 700 & Above Employee

• Leadership Development Facilitator

  • Jun 2011 - Aug 2011

  Assisted in operating an assessment center for Leaders of local nonprofit organizations in the Greenville North Carolina area. Responsible for assessing and documenting workplace behaviors for participants throughout a variety of mock workplace exercises. Developed extensive feedback reports for participants to highlight successes and challenges regarding leadership development. Assisted in operating an assessment center for Leaders of local nonprofit organizations in the Greenville North Carolina area. Responsible for assessing and documenting workplace behaviors for participants throughout a variety of mock workplace exercises. Developed extensive feedback reports for participants to highlight successes and challenges regarding leadership development.