Experience

Big 4 Consultancy Firm

• United Kingdom
• Information Services
• 1 - 100 Employee

• Planning Manager

  • Mar 2022 - Present



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Business Analyst and Capacity Planning Manager

  • Aug 2019 - Mar 2022

  Capacity Manager and Senior Business Analyst for several large operations starting at c.6000 FTE moving to a wind down end-state. Also involved in high level strategic planning to present to board level and development of new management tools to assist with resource planning, cost and budgeting. Back office planning a speciality having built a number of planning models from the outset with engagement across stakeholders to ensure a great result. Strong team leadership background.

• QC Capacity Planning and MI Manager

  • Aug 2013 - Aug 2019

  Planning and MI manager for a large Quality Control (Outcome Testing) operation, across several LBG sites and a complex set of processes. Developed and managed a new suite of MI reporting tools using Excel/VBA.

• QA/QC Manager

  • Jul 2011 - Aug 2013

  QC/QA Manager from inception of project through to established position. Managed a team of Quality Analysts and used root cause analysis and several initiatives to improve the quality of the operation. Used Excel/VBA to automate a complex allocation process



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Quality Assurance

  • Jul 2009 - Jul 2011

  Quality Assurance Quality Assurance