Experience

Flagler Health+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Technician

  • Mar 2022 - Present



Coastal Veterinary Hospital

• Jacksonville, Florida, United States

• Veterinary Technician

  • Jul 2018 - Mar 2022

  Troubleshoot, diagnose, and correct problems with surgical hardware and applicable software platforms. Streamlined explanations of medical terms and processes to nonmedical clients. Document patient information, exam notes, and treatments using an electronic health record system. Regulate use and distribution of controlled substances. Troubleshoot, diagnose, and correct problems with surgical hardware and applicable software platforms. Streamlined explanations of medical terms and processes to nonmedical clients. Document patient information, exam notes, and treatments using an electronic health record system. Regulate use and distribution of controlled substances.



Thrive Affordable Vet Care

• United States
• Veterinary Services
• 1 - 100 Employee

• Senior Veterinary Techncian

  • Feb 2020 - Aug 2021

  Connected network printers and computers for office staff. Diagnosed hardware and software issues for non-technical employees. Refined clinical policies and standards of procedure to effect process improvement. Connected network printers and computers for office staff. Diagnosed hardware and software issues for non-technical employees. Refined clinical policies and standards of procedure to effect process improvement.



Blue Pearl Emergency Vet

• Jacksonville, Florida, United States

• Relief Veterinary Technician

  • Jan 2020 - Jan 2021

  Utilized communication software to track treatments and procedure estimates. Deescalate client tension and concern through conflict management and resolution. Briefed clients on medical processes over the phone clearly and concisely Utilized communication software to track treatments and procedure estimates. Deescalate client tension and concern through conflict management and resolution. Briefed clients on medical processes over the phone clearly and concisely



First Coast No More Homeless Pets

• United States
• Veterinary Services
• 1 - 100 Employee

• Lead Veterinary Technician

  • Jul 2017 - Jul 2018

  Investigated hardware issues with lab machines and peripheral devices. Tracked client calls and concerns through an electronic health record system. Investigated hardware issues with lab machines and peripheral devices. Tracked client calls and concerns through an electronic health record system.



Halocarbon

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• QC Lab Technician

  • Jun 2016 - Apr 2017

  Audited and regulated confidential product information in accordance with state and federal law. Executed standard protocol for testing procedures and lab results. Audited and regulated confidential product information in accordance with state and federal law. Executed standard protocol for testing procedures and lab results.