Experience

VitaCup, Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Operations Coordinator at VitaCup, Inc.

  • Nov 2019 - Present

  Greater San Diego Area I wear multiple hats and work with our Operations Director and COO on day to day operations. I book freight for all of our retails customers like KEHE, UNFI, Delhaize/Food Lion, Sam's Club, Cavallaro, HEB, Wakefern, Acosta, C&S Whoesale Grocers, Faire Marketplace, DPI, iHerb, Thrive Markets, Specialty Foods International and many other Hotels nationwide. I also set up shipments for Amazon US and Canada. I work with our 3PLs for our weekly Target and Walmart orders and set up retail shipments… Show more I wear multiple hats and work with our Operations Director and COO on day to day operations. I book freight for all of our retails customers like KEHE, UNFI, Delhaize/Food Lion, Sam's Club, Cavallaro, HEB, Wakefern, Acosta, C&S Whoesale Grocers, Faire Marketplace, DPI, iHerb, Thrive Markets, Specialty Foods International and many other Hotels nationwide. I also set up shipments for Amazon US and Canada. I work with our 3PLs for our weekly Target and Walmart orders and set up retail shipments within their system if we have enough inventory at a specific warehouse. I work within our ERP system to ensure our Shopify and Costco online orders are pushed to our warehouse for processing. I invoice our retail orders and audit orders for accuracy. Inventory control with our warehouse for each sku. I submit POs to our vendor to produce more inventory and monitor the production schedule for each sku. I communicate with buyers regarding POs. I also have extensive knowledge on many different connector applications that allow our systems to automate orders properly for efficiency.

• Customer Service Representative

  • Mar 2019 - Nov 2019

  Greater San Diego Area I worked closely with our Customer Service Manager and team to ensure all customers were receiving their orders and tracking to ensure complete customer satisfaction. Communicating via phone, email, and chat daily with customers. Worked within ZenDesk to communicate with customers who have inquired about their order or dissatisfaction with a product. Also worked within Shopify to create and update orders accordingly. I worked within our Facebook and Instagram account to monitor posts and… Show more I worked closely with our Customer Service Manager and team to ensure all customers were receiving their orders and tracking to ensure complete customer satisfaction. Communicating via phone, email, and chat daily with customers. Worked within ZenDesk to communicate with customers who have inquired about their order or dissatisfaction with a product. Also worked within Shopify to create and update orders accordingly. I worked within our Facebook and Instagram account to monitor posts and comments customers made and answered any questions they may have about our product.



Agentology Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Client Success Advisor

  • May 2018 - Oct 2018

  Greater San Diego Area As an On-boarding Specialist/Client Success Advisor; I assist in setting up agents accounts once they have signed up with an Account Executive. I verify their information as well as review features and setting with our Portal and process. I also gather and help connect to the agent's lead sources. We help provide the success in Client Success.

• Shift Manager

  • May 2017 - May 2018

  Greater San Diego Area As a Shift Manager, you're on the front line with the concierge team. It's our job to make sure the day to day operations are running smoothly and our team is engaging each lead with 110% effort and professionalism our agents deserve. We help train and coach ISA's on a daily basis as well as create performance reviews to keep each Rep motivated and engaged with their work and the company. We are the team's go to when they need answers or have issues. We help maintain and build the culture of… Show more As a Shift Manager, you're on the front line with the concierge team. It's our job to make sure the day to day operations are running smoothly and our team is engaging each lead with 110% effort and professionalism our agents deserve. We help train and coach ISA's on a daily basis as well as create performance reviews to keep each Rep motivated and engaged with their work and the company. We are the team's go to when they need answers or have issues. We help maintain and build the culture of the company.

• Lead Team Rep/Opps for Referral Network

  • Aug 2016 - May 2017

  San Diego, CA I first started in our Referral Network where we took inbound leads, whom were buyers and sellers looking for an agent to help them with their real estate transaction; this was the core of our business. We then shifted to a concierge service in which we scrubbed agent's lead sources for them, creating a system of Qualified and Unqualified leads, so the agents can focus their actual time in closing rather than prospecting. We are a 24/7 call center reaching out to agent's leads nationwide by… Show more I first started in our Referral Network where we took inbound leads, whom were buyers and sellers looking for an agent to help them with their real estate transaction; this was the core of our business. We then shifted to a concierge service in which we scrubbed agent's lead sources for them, creating a system of Qualified and Unqualified leads, so the agents can focus their actual time in closing rather than prospecting. We are a 24/7 call center reaching out to agent's leads nationwide by phone, text, and email.



Service Radius dba Alpha Dynamica Inc

• Business Manager

  • Jul 2013 - Jun 2016

  San Diego, California Sold telecommunication services to businesses nationwide for over 60 different carriers including Time Warner Business, Comcast Business, Cox Business, and Spectrum Business providers and many more. Also sold DSL, Fiber, and Satellite Service. Business Services Brokerage



MedXM

• Client Support Manager

  • Aug 2010 - Feb 2011

  Orange County, California Area Worked closely with different healthcare providers and scheduled in home visits with doctors to update and manage the patients records. Maintained and created daily schedule for physicians and routed each visit in order of destination. Had to plan strategically for each physicians route and have knowledge of each city/county the patient lived in.



C1F Marketing/ Gian

• Customer Service Representative/ Lead Generation

  • Nov 2008 - Dec 2009

  Orange County, California Area High volume call center. Took up to 500+ calls per day; calling to see if customers would be interested in various different services from industries such as Auto Warranty, Debt Consolidation, Loan Modification, and Home Security. Capable of learning multiple scripts for each different campaign in order to make the transfer process easy and smooth for the closers.