Experience

MPLT Healthcare

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Strategic Account Manager

  • Feb 2022 - Present

• Sales Support Specialist

  • Jun 2020 - Mar 2022

  • Responsible for supporting Account Managers, Recruiters, and leaders as needed.• Facilitate and manage processing and executing of assignment confirmation letters.• Enter and manage all weekly timekeeping requests and troubleshoot any payroll disputes.• Onboard and review all payroll documents within a timely manner, to allow provider payment.• Involved with projects as needed, and managed projects assigned.• Manage company job boards on a daily basis, and distribute any applications, as necessary.• Assist with booking and modifying travel arrangements, as needed.

• Strategic Account Manager

  • Jul 2019 - Jun 2020

  • Ensured internal execution of new client contracts• Built, fostered, and maintained relationships with clients, and internal departments• Managed all inquiries from internal recruiters• Assisted with weekly resolution on all payroll, billing to facilitate timely reimbursements• Worked in conjunction with the internal and external credentialing team to ensure the prompt starts of candidates under contract.• Diligently maintained all details to ensure smooth transition from start to finish while the providers were on assignment



HealthTrust Workforce Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• MSP Compliance and Operations Manager

  • Nov 2018 - May 2019

  • Supervised a team of 5 professionals that credentialed a high volume of files and processed upcoming expiring credentials• Delegated escalations to make sure contingent workers start according to contracted start date• Managed compliance department reports to ensure goals were met and to ensure compliance of actively working contingent workers.• Reviewed and created team processes • Guided department changes downstream, to ensure smooth operation of daily tasks and functions • Handled billing and timekeeping client escalations

• MSP Program Manager

  • Feb 2017 - Nov 2018

  • Main point of contact with hospitals and vendors to build active and flourishing relationships• Recruited contingent workers and presented clients with well qualified candidates• Successfully managed credentialing and compliance of prospective, current, and past contingent workers• Oversaw companywide billing, compliance, and timekeeping reports• Managed all billing/timekeeping for my clients, as well as supporting other clients as needed

• MSP Program Support Assistant

  • Nov 2015 - Feb 2017

  • Performed daily and monthly department auditing of timekeeping• Received and screened contingent workers from external and internal sources• Implemented new process/workflows/policy and procedures• Managed compliance for contingent workers• Involved with projects as needed, and managed projects assigned

• Credentialing Team Lead

  • Jun 2014 - Nov 2015

  • Provided ongoing training and education, to my team of 5, to guarantee that policies and procedures were followed• Improved the efficiency and efficacy of the files being produced, by consistently training on quality assurance which allowed for files to be credentialed 50% quicker• Set, monitored, and maintained team goals, and preserved internal standards, allowing for the highest producing team, completing upwards of 350 files per week• Established workflows for processes followed department wide to track files and pending documents to be reviewed• Served as the primary contact to HR and Medical Staffing Offices (MSO) and conducting monthly divisional conference calls• Involved in and completed new system implementation which allowed for smoother file processing and maintenance

• Credentialing Specialist

  • Jul 2013 - Jun 2014

  • Actively credentialed more than 200 files monthly• Repeatedly exceeded monthly department and team goals for the amount of clinical professionals applications, renewals and updates processed• Ensured HIPAA and JHACO standards were being met, as well as sending audit and accreditation files as needed by facility



Baptist Health Boca Raton Regional Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Internship

  • Aug 2013 - Dec 2013

  1. Researched Parkinson Disease for the upcoming Neuroscience center at the hospital. 2. Worked closely with the National Parkinson Foundation of Palm Beach's President and members to gather knowledge of the disease. 3. Attended the Walk for Parkinson at FAU, and assisted in the creation of programs. 5. Created an informational pamphlet for the health fair at Boca Raton Regional Hospital, that was later used at Boca Ration Regional Hospitals neuroscience center. 6. Conducted an informational session at the health fair at Boca Raton Regional Hospital on Parkinson Disease. In attendance; Parkinson patients with their families, hospital employees and National Parkinson Foundation members. Hospital employee's of whom attended received CMEs for their participation.