Director of Sales

• Apr 2023 - Present

Senior Sales Manager

• Mar 2022 - May 2023

Sales and Catering Manager

• Jul 2021 - Mar 2022

Operations Team Specialist

• Nov 2020 - Jul 2021

• Provide help desk support to estimated 40 customers daily and to 275+ retail stores across 6 states to include researching and rectifying customer account issues, assisting managers from other departments with customers service issues, and assisting in the daily workforce coverage requirements at retail stores. • Assist retail stores in troubleshooting system errors and identifying corrective courses of action to rectify such errors. • Generate weekly reports and reconcile customer accounts to ensure correct payments have been charged and loans show the correct status in the Illinois and Michigan State databases. • Create and update policy memos and procedure manuals to improve retail store performance and operations Show less

Corporate Catering Sales Manager

• Nov 2019 - Apr 2020

• Developed selling strategies to meet the annual food and beverage revenue goal of $500K and exceeded my 2020 first quarter catering goal by 3%. • Detailed and upsold corporate groups with 10 – 75 rooms per night, achieving over $100K in revenue. • Managed negotiations of contract agreements with various agencies, including private organizations, city/county governments, law firms, and pharmaceutical companies. • Maintained and updated monthly and quarterly reporting on contract statuses, invoice processing, and payment schedules. • Played an instrumental role in the development of standard operating procedures and guidelines to improve banquet and catering operations. Supervised the implementation of banquet and catering operations and monitored results. • Cultivated and ensured effective work relationships with clients to manage menu planning, floor plan, room set up, timelines, rental orders, décor, and cost/billing details pertinent to each event. Show less

Senior Corporate Sales Manager

• Aug 2018 - Aug 2019

• Oversaw scheduling, assignments, and daily workflow of subordinate staff within the department. Assisted with constructive and timely performance evaluations. •Reviewed and applied procedures pertaining to employee relations. Attended and participated in employee disciplinary meetings, terminations, and investigations. •Interviewed and facilitated hiring of qualified job applicants for open positions. •Tracked and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments. Pioneered a comprehensive training manual for onboarding sales managers and banquet staff; implementing and executing refresher training for existing team members to ensure consistent improvement processes.Spearheaded training and motivation of team members to achieve and exceed yearly goals, resulting in team meeting the $2 million revenue goal for group rooms and banquet/catering.Developed and maintained the department’s weekly and monthly sales reports to effectively track YTD sales growth and forecast sales for executive management and hotel ownership monthly operational report. Show less

Corporate Sales Manager

• Nov 2015 - Aug 2018

•Achieved more than $500K in sales revenue in first six months through increasing new and existing group sales. •Received Manager of the Quarter in 2016 and 2018.

Sales Manager

• Sep 2014 - Nov 2015

Sales Representative- Retail Wine

• Jun 2013 - Sep 2014