Experience

Integrity Fire Protection, LLC

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Office / Finance Manager

  • May 2017 - Present

  • Control company financial activities, cash flow, payables/receivables, budgets, etc. • Facilitate meetings to report on financial analytics, recommend ways to improve the bottom line, and collaborate with executives to create and execute strategies. • Implement new procedures and programs for employees; promoting product adoption through tailored training and guides. • Develop and apply processes for invoicing, billing, payroll, and financial activities. • Establish marketing techniques to strengthen brand awareness, obtain new customers, maintain existing customers, and maximize target job bid invites. Show less



Angi

• Software Development
• 700 & Above Employee

• Senior Client Success Manager / Account Manager

  • Dec 2012 - May 2017

  • Served as an account manager and strategic consultant for 120+ premier clients.• Proactively managed customers’ ad campaigns via Salesforce, identifying and handling risk areas and customer expectations to mitigate attrition, increase revenue via cross-sells and up-sells, and meet contract renewal deadlines.• Promoted user and product adoption through onboarding, monthly customer engagement, encouraging the use of tools, services, and recommendations.• Negotiated annual and multi-year contract renewals, identifying growth areas to maximize value for customers, and increase Angie’s List revenues.• Addressed customer concerns, objection handling up to an executive level, and implemented resolution strategies to drive customer retention.• Team Lead for 12-20 Account/Success Managers; aided in retention, negotiation strategies for renewals, business processes, and product knowledge. Show less

• Member Sales

  • Mar 2012 - Dec 2012

  • Sold Angie’s List memberships to nationwide inbound callers, by presenting the benefits of using the service, and battling objections in a professional, friendly demeanor.• Provided customer service for current Angie’s List members, taking inbound calls, answering member account related questions, and defusing customer complaints and concerns.



Express Software & Services

• Indianapolis, Indiana

• Territory Manager

  • Oct 2011 - Feb 2012

  • Developed and implemented sales and marketing strategies to generate leads, qualify prospects, close business and retain clients. • Promoted ES&S at nationwide seminars/conferences, improving brand awareness. • Created and executed sales presentations as well as composed proposals and contracts for new clients. • Developed and implemented sales and marketing strategies to generate leads, qualify prospects, close business and retain clients. • Promoted ES&S at nationwide seminars/conferences, improving brand awareness. • Created and executed sales presentations as well as composed proposals and contracts for new clients.



Pacers Sports & Entertainment

• United States
• Spectator Sports
• 400 - 500 Employee

• Sales Consultant

  • Jun 2010 - Sep 2011

  • Sold Indiana Pacers season tickets and group ticket packages through cold-calling, in-house prospecting events, games, and outside sales calls. • Managed and serviced 250+ accounts, including current and potential clients. • Cold called 60+ business and individual sales leads per day. • Sold Indiana Pacers season tickets and group ticket packages through cold-calling, in-house prospecting events, games, and outside sales calls. • Managed and serviced 250+ accounts, including current and potential clients. • Cold called 60+ business and individual sales leads per day.