Experience

Ruby Coffee Roasters

• United States
• Restaurants
• 1 - 100 Employee

• Customer Support Manager

  • Apr 2021 - Present



Intelligentsia Coffee Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Sr. Customer Experience Manager

  • Sep 2019 - Apr 2021



Menards

• United States
• Retail
• 700 & Above Employee

• • Mar 2014 - Feb 2019

  • Led the front end department of a store that produces $60 million in sales annually• Improved department functional audit score from 65% to 91%• Head of accounts payable department, organized submission of payments to vendorsand correspond with vendors regarding billing inquiries• Maintained flexibility to perform store manager duties a minimum of two times per week• Held leadership and management role with groups of 30-35 people• Maintained day to day labor modeling, forecasting, and absence management• Utilize bimonthly meetings to maintain excellent team member productivity and morale• Trained assistant front end managers, head cashiers, service desk, and new cashiers• Documented all currency and maintained currency levels by making cash deposits andplacing change orders• Was liaison to human resources coordinator, communicating departments hiring needs,reviewing applications, and conducting interviews• Identified and corresponded with vendors regarding necessary changes in planograms Show less

• • Mar 2010 - Mar 2014

  • Supervised cashiers while maintaining efficiency of guest traffic• Organized daily schedule and delegate front end team member duties• Serviced guests by processing sales transactions and facilitating returns/exchanges



Phoenix Behavioral Health Services, LLC

• United States
• Mental Health Care
• 1 - 100 Employee

• Autism Line Therapist

  • Aug 2012 - Mar 2014

  • Implemented personalized behavioral in-home therapy to clients with autism • Collaborated with therapy teams to meet developmental progress goals of clients • Documented therapy sessions in compliance with state regulations • Implemented personalized behavioral in-home therapy to clients with autism • Collaborated with therapy teams to meet developmental progress goals of clients • Documented therapy sessions in compliance with state regulations