Experience

Servotronics, Inc.

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Technical Documentation Manager

  • Oct 2017 - Present

  Managing the team responsible for producing clear and concise internal procedures, maintaining training records, ensuring product data accuracy, and supporting both internal and external audits. Managing the team responsible for producing clear and concise internal procedures, maintaining training records, ensuring product data accuracy, and supporting both internal and external audits.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Licensed Insurance Agent

  • May 2015 - Oct 2017

  Provided outstanding customer service and occasional comedic relief to policyholders. To succeed in a call center environment, had to quickly grasp the caller's need, process all of the information unique to their policy and situation in the context of their state's regulations, and offer and implement the best steps and solutions according to company procedure, within minutes. Provided outstanding customer service and occasional comedic relief to policyholders. To succeed in a call center environment, had to quickly grasp the caller's need, process all of the information unique to their policy and situation in the context of their state's regulations, and offer and implement the best steps and solutions according to company procedure, within minutes.


Chanderson's Steak and Seafood, Papa Jake's Saloon
• Server

  • May 2013 - May 2015


Pioneer Central School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Substitute Teacher

  • Sep 2013 - 2015

  On-call position for elementary, middle, and high schools. Followed lesson plans left for me in varying clarity and detail while maintaining an engaging learning space for students of all ages. On-call position for elementary, middle, and high schools. Followed lesson plans left for me in varying clarity and detail while maintaining an engaging learning space for students of all ages.



Springville Water Deptartment

• Seasonal Employee

  • May 2010 - Sep 2013

  Repaired/ replaced water meters, directed traffic safely around dig sites, assisted in water main repairs, made routine checks of the pump-houses and lift stations, etc., along with general grounds keeping. Enjoyed the unique opportunity to learn the basics of the system behind a public water supply, to use all sorts of equipment (from cut-off saws and jackhammers to dump trucks), and to work collaboratively and efficiently with other college "help" and full-time professionals in a number of potentially high-stress situations.



SUNY Fredonia

• United States
• Public Relations and Communications Services

• Resident Assistant

  • Aug 2010 - May 2013

  Acted as a campus resource, mediated resident disputes, handled the infrequent emergency situations that arose, and planned and hosted hall programs and off-campus trips. Worked hard to endure a safe and enjoyable living environment for all residents, and to help establish/maintain positive relationships among residents, campus staff, and the public. Also involved: subbing in last-minute on residents' intramural sports teams; applauding at their concerts and gigs; offering coffee, Easy-Mac, and a listening ear to burned-out students; assisting in the friendly, completely harmless pranks aimed at that rival dorm that totally started it; diffusing the serious suite feuds; and unlocking room doors for sheepish residents at unholy hours.



greatwriting.com

• Writing Associate

  • Sep 2012 - Jan 2013

  A paid internship, extended to temporary employment, during my senior year: researched, wrote, and published 20+ blog articles on a number of topics within the scope of marketing and marketing writing best practice. Conferring twice weekly with Randy Cronk, the owner and founder, brainstormed topic ideas and drafted, submitted, revised, and published high-quality blog articles and one white paper. Ssimultaneously produced new articles and edited drafts of others. All work was expected to be mechanically perfect, engaging and relevant to the target audience, and to exemplify web copy best practice with special attention to SEO.