Experience

Oxfam Canada
• Canada
• International Trade and Development
• 100 - 200 Employee
• Donor Relations Administrator

  • Mar 2022 - Present


Queen's University

• Canada
• Higher Education

• Gift Administrator

  • Oct 2018 - Mar 2022

  - Main point of contact for processing donations, ensuring efficiency and accuracy in data entry. I issue charitable tax receipts on a daily basis, ensuring all gifts meet the eligible criteria for a charitable tax receipt and full documentation is submitted for backup and auditing purposes. Abiding by CRA guidelines.- Use the following programs on a daily basis, Microsoft Excel, word, Peoplesoft, FAST, Advance, Online Giving program, Smartsheet and Acquire. - Provide training to new hires on Advance pertaining to navigating the gifts on donor records and submitting documentation to our office. - I train new hires within our department and participate in hiring panels for vacant positions within our office. (Implemented the virtual training during Covid, to support my colleagues who were new hires). - I take a lead on projects and bring ideas/suggestions forward to improve our best practices. Working closely with our IT Department to implement these changes. - Enhanced current platforms to add additional functions to improve processes.- Testing Advance and Online giving platform for new updates, to enhance user experience and end user.- Reconcile our pending funds and initiate disbursement for the Alma Mater Student groups, I provide follow up to ensure funds are meeting goals and to initiate the conversations to have funds created- Complete journal entries on Peoplesoft, use FAST for reconciling funds and tracking down donations.- I provide great customer service to both faculty/staff throughout the University as well as donors. Ensuring all inquiries are handled in a timely manner and resolve any issues that may arise.- I take on additional tasks such as tracking securities, sending financial reports, testing new programs and any tasks requested of me. Show less

• Gift Services Assistant

  • Sep 2017 - Oct 2018

  Work frontline in the Office of Advancement Gift Services Department Main point of contact for both Donors and colleagues within AdvancementTrained on multiple software programs Advance, Aquire, Smartsheet, Application Framework, Microsoft Outlook, Word and ExcelExcellent communication skills via email, phone and face to face Accept donations from donors and faculties throughout Queen's Daily Cheque DepositsPay Invoices and disbursementsComplete modifications and journal entries when requiredHandle cash deposits to Financial Services Able to prioritize work to ensure all tasks are completed with accuracy and efficiency.Producing weekly unit meeting agendaSchedule meetingsOrganize workshop sessions for the Gift Services department Take meeting minutes and transcribe.Interact with donors and colleagues on a daily basisMonitor multiple email inboxesProduce tax receipts and Acknowledgement letters for donors as per the CRA Guidelines Produce duplicate receipts Distribute mail to Advancement Enrolled for Administration certificate for Queen'sCompleted Financial Services Certificate for Queen's Process donations for United Way, Canada Helps and Benevity. Show less

• Annual Giving Projects Assistant

  • Nov 2016 - Sep 2017

  Assistant to the Program Manager Managed the commemorative program Worked to deadlines Scheduled meetings Created Business procedures for programs related to the commemorative program Researched prospects and created portfoliosProduced donor visitor packagesWorked closely with funeral homes and delivery/pick up of funeral cards for the universityCompleted donation remittal forms Took meeting minutes for the team and transcribed Pulled data for reports Researched for donor visits Sent donor correspondence via email/letterManaged paper productions for faculties Show less



Marlin Travel Service Guaranteed

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Agent

  • Jul 2015 - Nov 2016

  Fully Certified TICO registered agent Frontline Travel agent Specializing in worldwide travel Provided great customer service Built great client rapour Marketing for the travel agency Fully Certified TICO registered agent Frontline Travel agent Specializing in worldwide travel Provided great customer service Built great client rapour Marketing for the travel agency



Premier Inn

• Hospitality
• 700 & Above Employee

• Hotel receptionist

  • Sep 2010 - Dec 2010

  General running of front desk Taking reservations Checking in clients and checking out Room checks Dealing with clients issues and resolving 100% Brand standards General running of front desk Taking reservations Checking in clients and checking out Room checks Dealing with clients issues and resolving 100% Brand standards



The Derby Conference Centre

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jan 2008 - Sep 2010

  Front desk checking in and out client experience Daily room checks Cash Handling/Balancing Training new hires Acting as supervisor- taking on additional duties Assisting in setting up rooms for events if required Frontline support to conference attendees Working shift hours manning the front desk Front desk checking in and out client experience Daily room checks Cash Handling/Balancing Training new hires Acting as supervisor- taking on additional duties Assisting in setting up rooms for events if required Frontline support to conference attendees Working shift hours manning the front desk



Servisair

• Angola
• Airlines and Aviation
• 1 - 100 Employee

• Passenger Service Agent

  • Jun 2006 - Dec 2007

  On Contract- was extended Checking in and boarding Thomas cook and Servisair flights Customer service front desk On Contract- was extended Checking in and boarding Thomas cook and Servisair flights Customer service front desk