Experience

Abington Hospital - Jefferson Health

• United States
• Medical Practices
• 1 - 100 Employee

• Staffing Coordinator

  • Jul 2022 - Present

  United States Coordinate and Support Abington and Lansdale Hospitals Curate and record adequate and comprehensive scheduling of RN’s and Patient Care Techs to service the ambulatory units MED/SURG, Critical Care, and Emergency Trauma. • Coordinates staffing and determines resource allocation for designated patient care areas based on the standards and philosophies of the assigned inpatient units. • Handles equipment inventory for hospital staff per contract terms, processes, and procedures. •… Show more Coordinate and Support Abington and Lansdale Hospitals Curate and record adequate and comprehensive scheduling of RN’s and Patient Care Techs to service the ambulatory units MED/SURG, Critical Care, and Emergency Trauma. • Coordinates staffing and determines resource allocation for designated patient care areas based on the standards and philosophies of the assigned inpatient units. • Handles equipment inventory for hospital staff per contract terms, processes, and procedures. • Quickly learned new role to assess inbound and outbound calls to schedule nursing staff to meet demands based on performance and abilities. • Monitors equipment inventory for hospital staff per contract terms, processes, and procedures • Manages logistics and scheduling of nursing staff to meet unit demands based on patient census and RN credentials • Records track of shift call- outs and employee time off requests when completing shift schedules. • Analyzes unit costs and metrics within preset departmental budgets and staffing requirements. Show less



Penn Medicine, University of Pennsylvania Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Services Coordinator

  • Apr 2021 - Present

  3400 Civic Center Blvd, Philadelphia, PA 19104 Patient Coordinator and Overseer for Radiation Oncology team of Patient Coordinators and Administrative Assistances operations. Internal promotion to focus more on departmental project coordination and strategic operational initiatives and providing direct management and oversight of a team of 15 Administrative Assistants/ New Patient Coordinators • Navigates the day-to-day administrative team operations, problem solving, and escalating support to clinical, physician, and administrative… Show more Patient Coordinator and Overseer for Radiation Oncology team of Patient Coordinators and Administrative Assistances operations. Internal promotion to focus more on departmental project coordination and strategic operational initiatives and providing direct management and oversight of a team of 15 Administrative Assistants/ New Patient Coordinators • Navigates the day-to-day administrative team operations, problem solving, and escalating support to clinical, physician, and administrative complaints. • Onboards new employees and maintain current employee education on best practices and protocols to maintain optimal productivity. • Spearheads initiatives related to policies, scheduling and call center workflows, data management and administrative role delineation • Facilitates collaboration with other departmental leaders to establish organizational goals, strategic plans and objectives. • Prepares and hosts team meetings and team building activities to bridge various departmental teams communication and Knowledge Link and Penn Medicine Academy trainings • Creates and implements administrative processes and procedures to prioritize job tasks and establish personnel responsibilities. • Governs staffing support requirements, interviewing, hiring and training new employees. • Engineers the inaugural pilot programs and projects to support higher leadership:  New Access Call Center: Upgrading call flow prompts model, role configuration of administrative team- ongoing workflow developments  Virtual Right Fax- Completion- Dec 2022 to April 2023  Standardizing Scanning Outside Results- in process  Project 9348A - Radonc Databank Indexing Program and Medical Records Automation  Clinical Decision Tree Scheduling *Volunteer*  Switchboard/Way2Health- in process • Continuously performs tasks as New Patient Coordinator, scheduling, rescheduling, and verified insurance.

• Patient Services Coordinator

  • Apr 2018 - Apr 2021

  Greater Philadelphia Area



Macy's

• 1 - 100 Employee

• Logistics

  • Oct 2016 - Jan 2020

  Springfield, PA



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Patient Services Coordinator

  • Dec 2016 - Apr 2017

  Philadelphia, Pennsylvania

• Patient Service Representative

  • Jun 2016 - Dec 2016

  3400 Civic Center Blvd. Philadelphia PA 19104



Drexel University

• United States
• Higher Education
• 700 & Above Employee

• Police Dispatcher

  • Apr 2015 - Oct 2016

  Police and Public Safety Dispatcher