Experience

LibertyID

• United States
• Consumer Services
• 1 - 100 Employee

• Chief Operations Officer

  • 2020 - Present

  Dynamic and results-driven Chief Operations Officer with a proven track record of driving company growth and optimizing operations. Developed and executed a comprehensive company strategy, leading to a remarkable 2x increase in the customer base in my first year as COO. Directed daily operations, enhancing employee efficiency while reducing overall expenditure. Collaborated closely with the CEO and CFO to formulate and implement successful B2B and B2C sales strategies, achieving substantial revenue growth. Demonstrated expertise in regulatory compliance, accurately forecasting and meeting deadlines. Leveraged market insights to update product offerings through strategic vendor partnerships. Pioneered an affiliate marketing program, generating $600k in revenue during its inaugural year. Proactively consulted sales teams, providing accurate customer data for informed decision-making. Oversaw financial operations, including budgeting and forecasting, ensuring fiscal responsibility. Adept at human resources management, optimizing talent acquisition and dismissal processes. Fostered strong vendor and contractor relationships. Show less

• Director of Marketing And Development

  • 2018 - 2020

  Revitalized a B2B brand through the design and implementation of an updated B2B branding strategy. Developed innovative B2B products, resulting in an 8.1% expansion of market share. Conducted comprehensive competitor analysis and devised effective counter marketing strategies. Achieved a significant 56% increase in website leads by implementing creative SEO, copywriting, and social media marketing tactics. Led strategic market research efforts, overseeing tactical marketing, traditional marketing, branding, and internet initiatives. Managed a high-performing marketing team, consistently delivering differentiated strategies with improved KPIs each quarter. Show less

• Lead Project Manager

  • 2015 - 2018

  Identified and tapped into a new client base, driving a notable 9% increase in company revenue. Streamlined and standardized client onboarding processes, ensuring seamless implementation. Cultivated strong client relationships, leading to an impressive 98% customer retention rate on a yearly basis. Successfully managed high net worth clients, achieving a perfect retention rate. Fostered cross-functional collaboration among teams, establishing robust internal quality control measures. Monitored staff performance and effectively delegated tasks to respective teams, resulting in improved project performance KPIs. Show less

• Business Development Associate

  • 2015 - 2015


Undisclosed
• Translation and Localization
• 1 - 100 Employee
• Executive Assistant

  • 2012 - 2015