Experience

Edgware Community Hospital

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Trainee Psychological Wellbeing Practitioner

  • Feb 2023 - Present

  I will be working a trainee psychological wellbeing practitioner alongside studying my Low Intensity Cognitive Behavioural Interventions Postgraduate Certificate at UCL. I will be working a trainee psychological wellbeing practitioner alongside studying my Low Intensity Cognitive Behavioural Interventions Postgraduate Certificate at UCL.



BAYTREE COMMUNITY CARE (LONDON) LIMITED

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Deputy Manager

  • Sep 2022 - Jan 2023

  As a Deputy Manager I ensure high standards of care and support for all Service Users within the home, effectively supporting and deputising for the Manager in guiding and motivating the team to create a positive working atmosphere. Ensuring the home is fully complaint with CQC regulations. Ensuring Care Plans are reviewed, risk assessments and audits. Using my undergraduate degree in Psychology to support the individuals with their mental health issues and liaising with professions to ensure each service user is receiving the best care, and have targets set for them to work towards. Show less

• Associate Mental Health Worker

  • Jan 2022 - Sep 2022

  Baytree Care’s focus is supporting people with mental health difficulties in a range of settings, from registered care homes, supported living and individual flats. I am based at Shila House which is supported living for 11 residents. My role is to be familiar with the support plans of all the residents in the home. To support the residents by having meaningful therapeutic conversations during key working sessions, to identify service users goals and aspirations. I will ensure comprehensive care planning, clear documentation and record keeping is maintained regarding all service users’ progress. To create daily activities of service users which reflect what is in the support plan.To use positive behavioral support and psychological techniques to promote the mental and physical health of service users by encouraging them to take part in group and individual activities, to promote a healthy lifestyle. Also, to use positive behavioral support and outcome based approach to support service users to develop practical life skills eg cooking and managing finances. I will be providing peer support and befriending to service users, this will help to develop their social skills. Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor / Team Leader

  • Oct 2016 - Sep 2022

  I have worked at Waitrose alongside my studies, it has enhanced my confidence, taught me great responsibility and allowed my communication skills to flourish. As a checkout supervisor, I had the responsibility and the opportunity to manage a team and to improve on my one to one skills as both a co-worker and a Partner for customers to feel comfortable talking to. • Checkout’s supervisor: - Managing a team - Ensuring the customers have a pleasant and efficient experience - Managing colleagues; scheduling breaks and assisting with enquires - Responsible for the checkouts; ensuring the checkouts are presentable, fully equipped at working - Developing and maintaining professional, yet approachable relationships with colleagues and customers • I am also trained on the shop floor which includes, replenishment of stock, rotation and ensuring the aisle is tidy and presentable. • Organising the warehouse with the stock worked, and stock to be worked. • I am trained on the customer service desk, which includes dealing with customer queries and complaints, helping customers find products and handing over customer orders. • Providing a welcoming front of house. • Doing everything I can to ensure ultimate customer satisfaction. • Helping the e-commerce side of the business on admin. • Manning the phone to the branch to deal with any queries or complaints the customer may have. Show less



Barnet and Southgate College

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Customer Service Ambassador

  • Jun 2016 - Oct 2020

  I was temporary customer services assistant from May-September each year since 2016. I first started by greeting and showing students around the campus' and to the different department. Each year I was asked to return it allowed me to develop and have more responsibility in the enrolment period. For the last 3 years, I had been working in the customer services department enrolling students onto courses and working closely in a team. I was temporary customer services assistant from May-September each year since 2016. I first started by greeting and showing students around the campus' and to the different department. Each year I was asked to return it allowed me to develop and have more responsibility in the enrolment period. For the last 3 years, I had been working in the customer services department enrolling students onto courses and working closely in a team.



Elenagee Hair Studio

• Hair stylist Assistant

  • Jul 2014 - Jan 2017

  I worked at Elena Gee part-time at the weekend as an assistant. This experience gave me a great introduction to customer services. My responsibilities included: • Organising and cleaning the salon in line with health and safety regulations • Assisting hairdressers and the rest of the team as required • Building rapport with clients and engaging in conversations • Ensuring a welcoming environment for customers I worked at Elena Gee part-time at the weekend as an assistant. This experience gave me a great introduction to customer services. My responsibilities included: • Organising and cleaning the salon in line with health and safety regulations • Assisting hairdressers and the rest of the team as required • Building rapport with clients and engaging in conversations • Ensuring a welcoming environment for customers