Health And Safety Advisor

• Aug 2017 - Present

Trainee Health and Safety Advisor

• Feb 2017 - Aug 2017

Health and Safety Coordinator

• May 2015 - May 2017

Working within the shop-fitting sector for ‘The Range’ and other third party companies, office and site based.- ‘Third Party’ companies include, Kurt Geiger, Carphone Warehouse, Levi Strauss, Samsung- Completing Construction Phase Plan and Stats folders for each site- Ordering Site Utility Drawings and Site Checks from Landmark/ProMap- Filing F10 forms with HSE- Building relationships with Site Mangers- Travelling to stores around the UK whilst under construction to complete Safety Audits. Auditing them on many aspects of safety including housekeeping, PPE, RPE, cable management, scaffolds, welfare and general behaviour on site.- Implementing various tasks for the Site Managers to complete on site including, Safety Observation Reports.- Completing Factory Audits at our Manufacturing warehouse in Romsey, checking housekeeping, PPE, RPE, cable management, scaffolds, welfare and general behaviour- Chairing and minute taking in Health and Safety Management meetings- Completing weekly audits against the Site Managers for their paperwork (Site Self Audits, Toolbox Talks, RAMS, Permits)- Keeping all Subcontractors Liability Insurances up to date on the SharePoint System- Raising various Purchase Orders for sites on the Access Supply Chain system- Uploading invoices to the ASC system from Subcontractors and Suppliers to be paid- Raising invoices to be sent out to Subcontractors/Suppliers- Keeping all staff training up to date, including booking the site employees onto training courses for PASMA, IPAF etc.- Completing yearly CITB Grant Claim forms for training- Building relationships with Suppliers/Subcontractors over email/phone/in person on site visits- Keeping all Quality, Health and Safety Forms up to date- Sending out regular Health and Safety trackers to the CEO regarding performance on site- Completing a Safety Observation Report spread sheet weekly- General day to day admin tasks

Project Administator

• Jan 2015 - Apr 2015

Customer Service Advisor

• Jan 2013 - Jan 2015

- Taking up to 80 calls a day from customers from all walks of life.- Dealing with irate customers, in a professional and calm manner.- Completed training in Customer Service for Parking, Pest Control, Noise, Animal Welfare, Switchboard and also Complaints departments.- Completed training on the ‘Citrix’ system used by the Lambeth Council Call Centre, instigated this training on a day to day basis.- Dealt with customer’s queries regarding parking tickets, and moving traffic tickets they will have received, whilst explaining the statutory process of challenging a Penalty Charge Notice.- Booked appointments so that customers could apply for parking permits and also for the Council Pest Control/Noise team to visit properties, in accordance with company policies and procedures.- Taking customers complaints regarding Lambeth Council departments on a daily basis, over the phone and by email. Also keeping in contact with the Corporate Complaints team with regards to Stage 2 and 3 complaints.- Advising customers on the information needed for a Subject Access Request and Freedom of Information Request.- Logging complaints, Freedom of Information requests and Subject Access Requests on the ‘Icasework’ system used by Lambeth Complaints.- Logging Members Enquiries (enquiries/complaints from the Councillors of Lambeth) on the ‘Icasework’ system.- Replying to customers and Councillors queries on a daily basis via email and phone. Replying to enquiries regarding the services or forwarding on to correct departments if not under my remit.- Liaising with other members of the departments to include Managers.- Met Lambeth Councillors, whilst they were listening in on the calls I was taking from Customers regarding all of my services.- Trained new members of staff in all aspects of my job specification when requested to by my senior.