Experience

Neuvik

• United States
• Computer and Network Security
• 1 - 100 Employee

• Employee Relations Specialists

  • Jan 2022 - Present

  My Primary responsible are made up of two key components of Neuvik’s operations: (1) the efficient and effective execution of Neuvik Member management, and (2) creation and functions of Neuvik’s online store, showcasing the Companies branded merchandise. I am responsible for running all things related to Neuvik branded merchandise, as well as the operational functions that support the needs of the business, such as benefits administration, new member onboarding, employee management, and policy alignment and organization.



GRIMM Cyber

• United States
• Computer and Network Security
• 1 - 100 Employee

• HR Associate

  • Apr 2021 - Jan 2022

• Operations Administrative Assistant

  • Apr 2021 - Jul 2021



KNA Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Director of Operations Learning & Development.

  • Jul 2019 - Nov 2020

  • Produce content and launch internal knowledgebase materials and supporting documents for performance initiatives across KNA. • Design and deliver numerous learning projects, video content, supportive materials, learning guides and quick reference guides. • Cross-departmental collaborative training initiatives with Corporate Leadership, HR, Compliance, IT, and Client Operations. • Develop ongoing professional development newsletters to client-facing field teams and back-office staff on various organizational initiatives. • Maintain all updates and revisions for the newly created document library. • Create new hire onboarding training videos and role-based training initiatives. • Collaborate with team leads to design and deliver compliance, IT, onboarding, foundational skills, development, and new training programs. • Construct and update training templates, videos, and materials for any company development needs.



Leon Medical Centers

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Instructional Designer and Administrator

  • Mar 2019 - Jun 2019

  • Design, test, and provide materials to support end users and golive assistance for end-users. • Work with applications to ensure Resolute PB Training stays on track to project timelines. • Implement and test technical features; create e-Learnings for professional billing users. • Responsible for new hire training for Coders and CDIs. • Facilitate trainings and new materials implemented system-wide. • Develop training materials including PowerPoint, learnings, professional e-tests, etc. • Observe new hires and work with teams to cross train in EPIC Resolute Professional Billing software.



Ft Lauderdale Surgical Specialists, PA

• fort lauderdale florida

• Office Administrator

  • Aug 2015 - Mar 2019

  • Handled all aspects of physician private practice from administrative to staffing, accounting, training, and quality control, etc. • Worked on multiple projects in a fast-paced environment, maintain relationships with external contacts such as managed care representatives and hospital administrators. • Provided seamless integration between EMR, EHR and PM systems. • Integrated a new EMR system into a full operational practice. • Work with Medadoc Conversion Company to make go-live. • Scheduled surgical cases with patients and hospital staff to ensure best outcomes for patients. • Obtained authorization and collected prepayments while working with patient payment plans. • Submitted billing charges, handle hospital charges, office charges, and payments made to providers for patient services. • Coded, charge captured, and charge entry processed to assure current and accurate billing. • Submit MIPS and other quality measures, resulting in a 98.7% bonus for the provider. • Handled credentialing and re-credentialing for providers, use of CAQH, keep records for all hospital privileges, and maintain insurance contracts.



Atlantic Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Service Record (MSR/Lost Revenue) Training Coordinator

  • Feb 2013 - Aug 2015

  worked as both Go-live support and as a training coordinator in 2013-2014• Utilized HPP, EPIC, Star, Passport, Microsoft office and other work related Information systems• Single handedly developed training and implementation of monthly-lost revenue reports for 225+private practices • Worked with each practice to ensure minimal lost revenue across electronic medical records and system interfaces• Developed new training tools and manuals for maximized training results, provided ongoing one on one training for support staff• Organized and distributed lost revenue report each month, following up with departments to ensure completion of report• Collaborated with multiple departments to ensure all missing revenue is found and processed before the end of each month• Undertook special projects as assigned to ensure all offices have the necessary support to work as efficiently as possible• Created and implemented new processes for 10+ different EMR’s (Electronic Medical Records) lost revenue and reporting• Assisted interface teams with time sensitive projects• Created logical workflows for projects to ensure timely completion • Worked closely with coding, audit billing and go-live departments to assist with problem offices or new providers who have joined Atlantic Health

• Front End Trainer and Go-Live Support

  • Aug 2012 - Aug 2015

  Physician Practice Management Atlantic Health, New Jersey• Utilized HPP, Star, Passport, Microsoft office and other work related computer systemsTraining• Helped create new training system and supporting documents for system wide training program• Worked closely with all support departments to ensure fully trained staff for any issues that may arise• Trained and audited new users on Horizon Practice Plus and assisted users in daily operations in order to work in the most efficient way for their current job responsibilities Go-Live Support • Supported staff for new private practices who aligned with Atlantic Health and assisted go-live team, specifically addressing the needs of the practice • Implemented a program to review each user for a period of 3 months, as they transitioned to Atlantic Health• Followed up with the staff and encouraged open lines of communication

• Credentialing and Billing Specialist

  • Aug 2009 - Aug 2012

  • Utilized HPP, Star, MD Access, Passport, and other work related computer systems• Provided routine reports to physicians and support staff regarding the status of participation in insurance plans• Undertook special projects and assignments as directed by the manager• Analyzed outpatient and inpatient bills, location of errors and corrected mistakes in HPP; Register ER Patients, Newborns, and miscellaneous patients into HPP, handled and maintained confidential documents for Patients and Physicians



Nichols College

• United States
• Higher Education
• 300 - 400 Employee

• Resident Director

  • Jul 2008 - Jun 2009