Experience

ZoomInfo

• United States
• Software Development
• 700 & Above Employee

• Customer Delivery Manager (OperationsOS)

  • Feb 2022 - Present

  Overview: Technical implementation project manager for all components of the data management system, RingLead (OperationsOS). Platform integrations include: Salesforce, Marketo, HubSpot, Eloqua, Dynamics and Snowflake. Details: + Premium tier delivery specialist for over 170 SMB - Strategic accounts throughout the entire customer lifecycle; providing implementation, training, troubleshooting, fixes, and best practices. + Subject matter expert in data hygiene initiatives of deduplication, normalization, segmentation, and API enrichment -- especially as they pertain to CRMs and MATs (Leads, Contacts, Accounts, etc). + Technical resource for the ZoomInfo API and RingLead Enrich Premium methodologies: bulk enrichment with scheduled jobs (Mass Enrich) and instant enrichment (Web Submission) using RingLead's Salesforce Trigger (via managed package) and/or Marketo and HubSpot Webhooks. Show less



Procore Technologies

• United States
• Software Development
• 700 & Above Employee

• Sales Operations Manager (Business Development Field)

  • Jun 2021 - Feb 2022

  Partners with Sales Development VPs, Directors, and Managers to drive strategic initiatives across the company by working with key stakeholders in sales operations, data insights (Tableau), marketing operations (Marketo), information / CRM (Salesforce) systems, and workforce management. Partners with Sales Development VPs, Directors, and Managers to drive strategic initiatives across the company by working with key stakeholders in sales operations, data insights (Tableau), marketing operations (Marketo), information / CRM (Salesforce) systems, and workforce management.



Owler - A Meltwater Offering

• United States
• Internet Publishing
• 100 - 200 Employee

• Sales and Data Operations Manager

  • Jul 2018 - Jun 2021

  Overview: Head of Operations at Owler and have been a technological stakeholder in nearly every department; particularly in Sales, Engineering, Product, Advertising, Customer Success, and Renewals.Details:+ Sales engineer and data solutions architect for Owler APIs and Flatfiles (DB of 13M Companies): Redhat, AWS API Gateway, Cloudwatch, JSON+ Data OPS manager: managing a DA team to run data tests, build POCs, and execute scripts to SFTPs (moving those to S3 potentially): MongoDB, SQL, Excel, Pendo, Amplitude+ Product Owner, developer, and sales person for Owler's Data Enrichment Tool located in the Salesforce App Exchange: worked closely alongside Salesforce DataOPS team (attached). Maintained 90%+ renewal rate.+ Salesforce CRM administrator and developer: custom objects, lead routing, flows, data management, dataloaders, formulas, rollups, SOQL, APEX, BPMN Designer+ Product config and delivery to all clients: SalesLoft, Adobe (Marketo), Intel, Dun & Bradstreet (and more); reporting to the head of Customer Success+ Sales enablement software administrator and operator: Salesforce Sales Cloud, Salesforce Inbox, Outreach, Salesloft, DiscoverOrg, Prospectify, Outplay+ Main paid advertising operant in Owler's Daily Snapshot: daily configurations and tests using source code and API queries; contributing $500k+ yoy; reporting to the head of Advertising Partnerships+ Copywriting and Graphic Design for AD clients such as Doordash, AMEX, HelloFresh, BlueJeans, etc.+ Various internal graphic design projects; Supported two re-brandings; (Photoshop, inDesign, Illustrator, GIFS, Guides, Playbooks, App Listings, CMS images, Logos) Show less

• Sales Operations Coordinator

  • Jul 2017 - Jul 2018

  Overview:Create and manage Owler sales technological integrations and processes, as well as driving their data science initiatives. Strengthen B2B sales strategies using the firmographic input of over 1 million monthly active users.Details:+ Daily Salesforce CRM database administration including but not limited to object/field mapping, establishing entity relationships, writing validation rules, data cleansing, troubleshooting integration issues, building custom reports, customizing paths, etc.+ Sole manager of all Data API account creations/deletions/product permissions via 3Scale. Thus, maintaining a high-level view of current API terminology and contract literacy. In the first week of doing so, I suspended 60+ accounts that should not have had access.+ Manifest and direct lead generation processes from multiple sources such as outbound, web-to-lead forms, website traffic, and other 3rd party data sources. Cleaning leads with formulas including VLOOKUP, Concat, Delimiters, CountIf, etc. + Execute all outbound drip email campaigns via SalesLoft for two different teams: API Integration Sales and Advertising Spot Sales. Insofar that I was sending emails from three different Gmail accounts and five different campaigns at once. + Report generation and process modeling (BPMN) to streamline communications and operations across teams in Spokane, Washington and Combiatore, India particularly with the goal of making processes more lean and secure. Led an initiative to structure a Secure File Transfer Protocol (SFTP) process to deliver entire datasets (11.2M records) to companies like Oracle, Pitchbook, AlphaSense, Parse.ly, and more.+ Liaison between external and internal operations with the goal of producing in-depth sales reports, onboarding playbooks, contract objects, pipeline reviews, metrics tracking, forecasting etc.+ Facilitate Sales Rep and Account Director hiring initiatives by screening candidates, coordinating interviews, and answering questions. Show less



Genesis Marketing Spokane

• Spokane, Washington Area

• Digital Marketing Automation Specialist

  • Jun 2015 - Jul 2016

  + Front End support with HTML, Javascript, and CSS with the mindset of SEO optimization + Graphic Design of flyers, newspaper ads, playbooks, etc. using the Adobe Creative Suite and Pages + Social media lead - specializing in organic (Facebook, Twitter, Instagram, Google+, Wordpress, etc.) with the goals of building brand equity, increasing website traffic, and driving tourism revenue to location-based clientele + Casting, storyboarding, and scripting for TV, radio, online, and print advertisements + Press releases, public relations, and technical writing + Market-based research including surveys and field studies Show less