Membership & Operations Manager, Programs

• Nov 2021 - Present

Manages the smooth execution of everyday tasks, which includes balancing team workloads and supporting the front-lines customer service staff● Coordinates and presents weekly educational webinars● Provides customer service quality assurance and shares feedback with front-lines staff,identifying opportunities to improve team efficiency and developing plans to implementchanges● Handles escalated customer service interactions and other frontline customer service● Ensures Program Team-member compliance with Fractured Atlas internal financialaccounting policies● Participates in and leads special projects

Program Advisor

• Mar 2016 - Nov 2021

As Program Associate, I delivered support to our programs team for over 4,000 fiscally sponsored projects through daily email and phone correspondence. Produced Visa Consultation letters to international artists by corresponding with petitioner, artist, and law firm to review O1B materials before issuing consultation letter. Lead monthly educational webinars to current and prospecting members as well as contribute to driving new innovative ideas to ad-hoc initiatives.

Voice Over Artist

• Sep 2017 - Present

Represented as non-exclusive voiceover talent by Next Generation VO- Access Talent. Represented as non-exclusive voiceover talent by Next Generation VO- Access Talent.

Designated Voice Talent

• Dec 2016 - Present

Within this creative role, I provide daily online publication recordings, including news, short stories, essays, and podcasts. Also, I conduct light audio clean up and quickly deliver raw files under tight deadlines. I have had the honor of serving as the main designated voice for Huffington Post Black Voices articles. Within this creative role, I provide daily online publication recordings, including news, short stories, essays, and podcasts. Also, I conduct light audio clean up and quickly deliver raw files under tight deadlines. I have had the honor of serving as the main designated voice for Huffington Post Black Voices articles.

Social Media Manager

• Jun 2018 - Nov 2020

I produced high-quality original written and visual content for two growing social media pages, including Instagram and Facebook. I collaborated with satellite locations on organization’s overall social media strategy; and maintained the daily social media calendar. During my tenure, I expanded company presence and elevated brand by identifying and testing new ideas and platforms. I produced high-quality original written and visual content for two growing social media pages, including Instagram and Facebook. I collaborated with satellite locations on organization’s overall social media strategy; and maintained the daily social media calendar. During my tenure, I expanded company presence and elevated brand by identifying and testing new ideas and platforms.

Actor

• Jan 2018 - Aug 2018

Actor

• Aug 2016 - Feb 2018

Executive Assistant

• May 2012 - Dec 2016

I provided executive-level support to diverse clients, including Evercore Partners, Rothschild Inc., and The Institute of International Education. I handled diverse administrative operations, including coordinating domestic and international travel arrangements, managing heavy correspondence and scheduling of meetings and conferences, and assisting in presentation creation for monthly board meetings. I provided executive-level support to diverse clients, including Evercore Partners, Rothschild Inc., and The Institute of International Education. I handled diverse administrative operations, including coordinating domestic and international travel arrangements, managing heavy correspondence and scheduling of meetings and conferences, and assisting in presentation creation for monthly board meetings.

Actor

• Jul 2016 - Sep 2016

Actor

• Sep 2014 - May 2015

Actor

• Jul 2014 - Jul 2014