Experience

John Brooks Recovery Center
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Discharge Planner

  • Oct 2022 - Present


Gail's Salad Co

• Food and Beverage Services

• General Manager

  • Aug 2021 - Sep 2022

  Responsible for overseeing the daily operations and overall vision of Gail’s. Pricing analysis and implementation, staffing analysis and implementation. Engaging with customers to provide an entire experience. Keeping customers happy and handling complaints. Ordering food, linens, gloves and other supplies. Managing inventory. Maintaining safety and food quality standards. Working closely with owners to implement customer service policies and reflect company values. System oriented, adhering to brand standards and food safety guidelines. Maintain accountability for a profitable operation of the store, provide consistent delivery of customer service to all guests, oversee maintenance of restaurant quality, and maintain an environment of trust, credibility, dignity and respect. Lead by setting the standard in the day-to-day performance of job duties. Ensure that company policies and procedures are implemented and maintained in a consistent manner. Show less



SPWA Services

• United States
• Medical Practices
• 1 - 100 Employee

• Case Manager

  • Feb 2018 - Oct 2020

  Case manager for adults (18+) with intellectual and developmental disabilities. Interview the individual and, if appropriate, the family or other involved individuals/agency staff; reviewing/compiling various assessments or evaluations to make sure this information is understandable and useful for the planning team to assist in identifying needed supports; and facilitate completion of discovery tools. Schedule and facilitating planning team meetings in collaboration with the individual; writing the PCPT and ISP; and distributing the ISP (and PCPT when the individual consents) to the individual, all team members, and the identified service providers; and reviewing the ISP through monitoring conducted at specified intervals. Monitor and follow up to ensure delivery of quality services, and ensuring that services are provided in a safe manner, in full consideration of the individual’s rights. Maintain a confidential case record that includes but is not limited to the NJ Comprehensive Assessment Tool (NJ CAT), completed Support Coordinator Monitoring Tools, PCPTs, ISPs, notes/reports, annual satisfaction surveys, and other supporting documents uploaded to the iRecord for each individual served. Link the individual to service providers by providing information about service providers; assist in narrowing down the list of potential service providers; reach out to providers to confirm service capacity, determine intake/eligibility requirements, gather and submit referral information as needed, establish provider capacity to implement strategies to reach identified ISP outcomes, and confirm start date, units of service, etc Show less


Voortman Cookies
• Canada
• Food and Beverage Manufacturing
• Key Account Sales Manager

  • Nov 2017 - Feb 2018


Acosta

• Spain
• Retail Apparel and Fashion
• 1 - 100 Employee

• Business Manager, Mid-Atlantic

  • Feb 2017 - Dec 2017

  Acosta East Nestle USA Team Manage and lead the Nestle Frozen portfolio strategy (Pizza (DSD) & Ice Cream (DSD) and Frozen Meals) for Albertsons East. Responsible for creating the trade marketing strategy, new item launch plan, and owning all communication and management of Albertsons East and the HQ Account Managers for Acme, Safeway Shaws and Burris regarding every aspect of the sales process. Oversee and guide all activities of the account manager, and ensure trade and promotional plans deliver superior volume, sales, share, merchandising, promotion, pricing and assortment. Lead on all top to top meetings at Safeway and Acme. • Created and delivered sales presentation to Acme HQ at top to top which resulted in $140K in incremental Q4 dollars leveraging Nielsen, Oracle and internal data sources • Proactively created a forecasting toolkit to provide effective trade plans for 2H 2017 and FY 2018 • Delivered Frozen Meals category review during which successfully gained incremental distribution on 8 Lean Cuisine SKUs, 4 Stouffer Fit Kitchen Skus, and 8 Stouffer Skillet and Slow Cooker Skus at Safeway Eastern, Acme and Shaws • Turned around declines on key brands through a deep dive on trade and business strategy for 2H; robust plans for 2018 with new go-to market strategies Show less



Dentsply Sirona

• Medical Device
• 700 & Above Employee

• District Manager

  • Apr 2016 - Oct 2016

  Managed the Southern NJ territory for the sell-in of Dentsply Sirona products and services. Drove and implemented sales programming, strategy and presentations for the entire Dentsply International portfolio. Won new accounts within the territory to exceed quota. Collaborated with the Dentsply Laboratory District Manager to create promotional strategies utilizing market knowledge, market trends and leveraging competitive business analysis. • Met and exceeded district sales forecast quotas; exceeded Month and Quarter Sales Goal at 109% to quota through acquiring new accounts • Created Southern NJ Territory Overview Tool to quickly identify key gaps and wins in sales, opportunities for penetration and leverage previous sales calls; shared as best practice among Mid-Atlantic Region • Learned and then educated customers and partners on Dentsply Sirona Implants products, features and benefits after an intensive 4 week training program. • Maintained and leveraged regular key account visits while developing and supporting new accounts. • Developed district business plans and budgets as to ensure optimal spending and promotional allowances. . Show less



Campbell Soup Company

• Customer Development Manager

  • Feb 2015 - Mar 2016

  Liaise between brand marketing and field sales, representing the total Campbell Soup Company portfolio for the Immediate Consumption convenience channel. Create channel pack strategies and ensure appropriate trade strategy implementation. Created the forecasting process across field, finance and demand planning to ensure appropriate product production, customer acceptance and promotional lifts.• Build customer trade plans collaboratively with sales teams.• Manage and monitor customer promotional activity and trade spending to ensure strategic alignment and maximum ROI.• Conduct customer specific analysis across total portfolio to identify key opportunities and issues; making recommendations based on findings to drive actionable improvements• Provide cross-functional insights through collaboration with financial and marketing partners.• Proactively ideated and created the item level analysis tool for the team which provides actionable data to leverage in determining trends, cannibalization, where and where to launch items, pipe fills, and drives key conversations around forecasting internally. Show less

• Senior Category and Business Analyst

  • Dec 2013 - Feb 2015

  Led and implemented a new analytic and score-carding process for the Immediate Consumption business. Liaise the relationship between field sales and corporate to provide actionable insights. Collect, prepare, analyzing, and interpret sales information to deliver recommendations pertaining to the forward advancement of a new business channel, Immediate Consumption. • Developed a scorecard and analytical tool for both internal and external partners to use to drive business decisions.• Anticipated the need for item level analysis and created templates pre-populated with the data for the team to view historical trends by regions, customers, cross-market and cross “RTM” to drive business planning discussions internally and externally. • Created and implemented the S+OP Process for the Immediate Consumption team. Proactively identified the opportunity for a structured forecasting process across all RTMs. Upon my creation of this tool, I provided the team with training on usage and submission of key business drivers. Since implementation, our field forecast improved from 87% accuracy to 97% accuracy. Regional accountability: We now have 4 Regions between 98-102% forecasting accuracy Q2 through Q4. Have evolved this tool to proactively create a methodology for breaking down all objectives and projections for the sales team based on variety of key tracking metrics.• Created from the ground up the AOP documents to track and monitor all trade planning and growth for F’16 by customer. This documents was used in key conversations with leadership teams to maintain the 4% growth number planned for next year across Beverage, S+SM. • Managed and led the relationship with the Business Intelligence team, to automate an actionable toolbox and scorecard for a growing channel.• Provided cross-functional insights through collaboration with financial and marketing partners.• Trained field sales on key insights and analytical IRI and internal dashboards. Show less



Kraft Foods Group

• Customer Category Manager

  • 2013 - Nov 2013

  Called on and managed our A&P Headquarter relationship for the Refrigerated Dessert segment. Charged with driving and implementing sales programming, strategy and presentations for our Jell-O brand. Managed and budgeted trade dollars for the category at headquarter selling level. Collaborated with the Dessert buyer to create promotional strategies utilizing syndicated data, market trends while co-joining customer and Kraft vision. Worked with A&P headquarter buyers and the Kraft Dairy Business Unit to translate category strategy and vision to drive execution. Conducted category reviews with customer; delivered critical category information necessary for flawless execution – SKU rankings, new item, competitive information • Created and implemented promotional strategy for the Jell-O brand, increasing sales over PY by +5% • Leveraged Nielsen data to provide solutions to the A&P headquarter buyer which drove the Jell-O brand to outpace competitors across A&P umbrella vs. PY and current market trends • Identified key opportunities and wins in a custom-created template, used to present to the customer • Drove the customer relationship by providing key knowledge and insights on the category and market trends • Gained distribution across key A&P banners for Limited Time Holiday Product line Show less



Kraft Foods

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Midwest Region Retail Lead

  • Apr 2012 - Jan 2013

  Pioneered the management of our new 3rd Party Sales Force, Acosta. Led the relationship and strategy between the Midwest Customer Teams (Roundy’s, Piggly Wiggly, Schnucks, Nash Finch, Marsh, Spartan, Fareway and Woodman’s) Customer Business Managers and the newly implemented 3rd Party Sales Force, Acosta. Directed and collaborated on all retail execution and management of Business Unit priorities in conjunction with cross-functional partners. Prioritized retail execution priorities to be performed. Key liaison between Kraft Foods and the Acosta Business Lead. Implemented all key takeaways and business drivers that the monthly scorecard provided by the agency identified. • Created all presentations utilized to manage the newly formed relationship between Kraft and Acosta• Leveraged partnership with the Acosta Business Lead to ensure synergy among both parties• Implemented actionable opportunities and game-plans that were identified during cross functional meetings with our Acosta business partners. • Drove key sales initiatives through the creation of a scorecard to monitor retail execution• Worked hand in hand with the Acosta Business Lead to train the new 3rd party Sales Force at Key Accounts Show less

• District Sales Manager

  • Apr 2011 - Apr 2012

  Accountable for empowering team of 13 salaried sales reps and three senior sales reps to consistently meet and exceed objectives in a “one company” environment. Recruit, train, hire and coach top-flight sales reps. Monitor and review employee performance. Perform in-depth analysis of customer needs to ensure regular over-delivery on priorities. Prepare and deliver presentations at staff and customer meetings. Facilitate planning and organization of network and connectivity events. Perform in-depth tracking and reporting on sales team and competitor performance, coordinate tracking of key events, and track trends in seasonality and product lift. • Honored with prestigious Wall of Fame award given only to the best of the best within sales for reaching top 1% of Kraft Foods sales. • Spearheaded sales increase by 6% over prior year due to efforts in leading in Total Distribution Points, New Item execution, feature and display conversion and executing incremental opportunities• Increased diversity on team by 5% through various recruiting channels• Triggered 11% growth in key account business by aligning retail focus with Customer Business Team Focus; communicating key programming; and leading vs. competition• Drove .4% decrease in unsalable product through tracking orders, seasonality, trends; recognizing demographics of territories; and aligning with store vision Show less

• Retail Merchandising Supervisor

  • Jan 2010 - Apr 2011

  Oversaw merchandising activities and operations. Guided and coached “one company” merchandising workforce comprised of world-class employees. Monitored, managed and reported on employee performance. Managed retail inventory and budgeting, ensuring appropriate deployment of resources for ensuring sufficient merchandising coverage and optimal productivity. Recruited, hired and developed sales service reps. • Steered design and region-wide implementation of GPS-analysis tool. • Successfully promoted six sales to senior-level positions. Show less

• Sales Rep

  • Jan 2009 - Dec 2009

  Presented and sold Customer team programs, and facilitated incremental selling opportunities. Interacted directly with customers in persuasively conveying expert knowledge on Kraft and Nabisco products. Liaised with customers in recommending methods for growing business. Communicated regularly with merchandiser to promote execution of customer service goals.• Grew territory by 3% over prior year. • Recognized with Passion in Action Managers Award for Leadership, Mentoring and Key Performance Indicators (KPI). • Conceptualized and prepared “How To Win The Holidays” sales presentation, which was recognized region-wide as best in class; delivered presentation at three staff meetings. Show less