Experience

BlueOptima

• United Kingdom
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • May 2022 - Present

  -Actively engaging CIOs and CTOs from a portfolio of clients, presenting insights on how to improve their software development organisations to become a trusted advisor -Consulting with C-Level executive to produce data driven reports, on how to increase productivity, and reduce expenditure -Nurtures high value accounts for retention and renewal, and identifying up-sell and cross-sell opportunities to grow ARR by 40% -Provides customised onboarding and training as a product expert, ensuring adoption and usage of the product -Ownership of multiple high-touch Enterprise clients, through a KPI driven approach that increases stakeholder engagements and value recognition -Using internal reporting suite, MS Excel & PowerPoint, and Tableau, to provide actionable insights and value to clients -Coordinates with Marketing to produce client success stories, which generates influential collateral, internally and externally Show less



Green Cross Health

• New Zealand
• Health, Wellness & Fitness
• 200 - 300 Employee

• Project Coordinator

  • May 2021 - Dec 2021

  -Growth Management: Managed end-to-end processes for new business acquisition. Reduced the average contract closure time by 40%. -Process Implementation & Training: Designed and implemented a new internal process -Organised and led multi-site team trainings (50+ individual locations) -Knowledge Governance: Ownership of the internal software managing governance & feedback; Monthly reporting to the board of trends, feature proposals and analytics. -Growth Management: Managed end-to-end processes for new business acquisition. Reduced the average contract closure time by 40%. -Process Implementation & Training: Designed and implemented a new internal process -Organised and led multi-site team trainings (50+ individual locations) -Knowledge Governance: Ownership of the internal software managing governance & feedback; Monthly reporting to the board of trends, feature proposals and analytics.



SERESIN

• New Zealand
• 1 - 100 Employee

• Vineyard Assistant

  • Jan 2021 - May 2021

  -Seasonal maintenance and monitoring of the estate, according to biodynamic principles -Biological pest control and a no dig organic system in the kitchen gardens -Coordinating as a team, establishing a relationship with Vineyard Manger and Head Vintner -Seasonal maintenance and monitoring of the estate, according to biodynamic principles -Biological pest control and a no dig organic system in the kitchen gardens -Coordinating as a team, establishing a relationship with Vineyard Manger and Head Vintner



The Comfort Group - Asia Pacific

• New Zealand
• Manufacturing
• 100 - 200 Employee

• Finance Assistant

  • Aug 2020 - Dec 2020



Apple and Pear Australia Limited (APAL)

• Australia
• Horticulture
• 1 - 100 Employee

• Office Manager and EA

  • Nov 2019 - Mar 2020

  -Temporary role expanded into fixed term engagement, for a national body representing the industry at an global level -Communicate with C-Level and Board members, for the organisation of office logistics, personnel, domestic & international travel -Maintain the operation of expenses, successfully established and deployed a new financial software and process’, reducing administration time by 15% upon project completion -Monitoring, maintenance and managing access rights to legal contracting, working across departments Show less



Lantum

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior Account Manager

  • Jul 2017 - Aug 2019

  -Responsible for key enterprise accounts across the SaaS healthcare platform -Implement trust and reliance with the product, through continued value insights -Utilise multiple metrics to analyse performance, and devise actionable output and strategy -Track account development with CRM and account planning software -Develop long lasting, trusting relationships with clients, resulting in referrals to new and prospective clients -Trained for AgilePM certification -Responsible for key enterprise accounts across the SaaS healthcare platform -Implement trust and reliance with the product, through continued value insights -Utilise multiple metrics to analyse performance, and devise actionable output and strategy -Track account development with CRM and account planning software -Develop long lasting, trusting relationships with clients, resulting in referrals to new and prospective clients -Trained for AgilePM certification



PPHE Hotel Group

• Netherlands
• Hospitality
• 500 - 600 Employee

• Operations Manager

  • Sep 2016 - Jul 2017

  -Streamlined and strengthened the operational procedure -Managing 10+ room diaries, and daily operational procedure for those spaces -Coordinating a multi-departmental team, training and development, briefing for new projects, and issuing reports which educated and engage to the team I manage and the senior team -Coordinating a multi-departmental team, from training and development, briefing for new projects and issuing reports which educate and engage -Issuing of POs, financial planning with multiple suppliers -Fluent in Opera and Micros -Fast tracked onto the Duty Manager training programme Show less



ROXY BALL ROOM LTD

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Supervisor

  • Feb 2016 - Sep 2016

  -Voted "Outstanding Team Member of the Year" by my managerial team, with the establishment receiving "Business of the Year" -Proactively encouraging a self-reliant team through implementing an open framework for discussion of progress, training and developing 10+ colleagues -Responsibilities as key holder, daily cash and audit reconciliation, liaising with suppliers; concurrently performed while providing excellent customer service -Voted "Outstanding Team Member of the Year" by my managerial team, with the establishment receiving "Business of the Year" -Proactively encouraging a self-reliant team through implementing an open framework for discussion of progress, training and developing 10+ colleagues -Responsibilities as key holder, daily cash and audit reconciliation, liaising with suppliers; concurrently performed while providing excellent customer service



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Waiting Staff

  • Aug 2014 - Jul 2016



Berkeley Scott

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Customer Service Team Lead

  • Jul 2014 - Mar 2016

  -Team leader, flexible to adapting in a variety of venues -Managing a team, implementing decisions, and motivating personnel -Responsible for financial reconciliations, using multiple programmes -Team leader, flexible to adapting in a variety of venues -Managing a team, implementing decisions, and motivating personnel -Responsible for financial reconciliations, using multiple programmes