Experience

Family Match Consulting, LLC

• Business Consulting and Services
• 1 - 100 Employee

• Vice President

  • Nov 2022 - Present

• Program Director

  • Apr 2021 - Nov 2022



Hilton Santa Barbara Beachfront Resort

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Catering & Events

  • Aug 2019 - Apr 2021

  • Assists with the overall direction of the two top revenue driven departments at large Beachfront Resort style property, totaling 360 guest rooms and 70,000 sq feet of meeting space. • Manages and nurtures all VIP and legacy accounts, delivering exceptional customer service and ensuring loyalty to property. Accounts include, but not limited to, corporate, non-profit, social, government, and educational institutions. Meets with property’s largest customers and guarantees other customers are communicated with pertaining to the success of client experience. • Responsible for the development of market segments and solicitation of new customer relationships while maintaining and enhancing existing relationships with all accounts. • Leads the selection, training, development and assessment activities of both Senior level managers and all administrative employees in the proper preparation and execution of contracts, customer relations, menus, memos, payments and complete customer files. • Problem solves any unforeseen occurrences with customer and/or Manager in order to maintain relationship and excellent level of service, both internally and externally. • Participates and leads meetings as appropriate, to ensure communication between departments while helping to ensure clients' needs and customer satisfaction is met • Consistently strives to maximize revenue and promote relationships through effective negotiation of services and control of expenses, and accurate forecasting. • Achieved 100% of team goals within first quarter of eligibility Show less



The Beverly Hilton

• United States
• Hospitality
• 100 - 200 Employee

• Senior Event Manager

  • Jul 2016 - Jul 2019

  • Responsible for the successful execution and management of large scale and complex full service meetings, conventions and accounts/events generally covering anywhere from 300 to 1100 cumulative room nights, in Forbes 5 Star luxury property totaling 569 rooms. • Key accounts and conventions include but not limited to, Golden Globes and various network after-parties, Grammy related events, the annual Milken Institute Conference hosting global heads of state and top dollar CEOS, and several corporate conventions, many of which included charity components. • Directed and entrusted with multiple VVIP visits and events, including but not limited to President and Mrs. Barack Obama, President George W. Bush, along with the coordination of their respective Secret Service Teams. Remained hotel's lead point-of-contact through establishing excellent rapport and level of service for each of the VVIP's functions; from room service/high profile meetings to keynote events. • Maximized revenue and controlled expenses through effective negotiation of prices, services, and accurate forecasting. Continued to achieve 120% of goals on a quarterly basis. • Exemplified strong attention to food cost analysis and labor in order to ensure the highest profit margin possible, given the product and the client for whom it is customized. • Maintains liaison between the customers, their representatives and the hotel by directing each hotel department in the pre-planning and execution of on-site convention • Maintained excellent customer satisfaction to ensure customers remain loyal and book future business with hotel/company, also resulting in maintaining higher customer loyalty scores. • Supervised, trained, and mentored Events and Catering Managers and Coordinators in order to ensure department and hotel’s success and synergy. • Specifically assigned by Director to handle groups in both Events and Catering Department, where past issues need current resolutions. Show less



Hilton Anaheim

• United States
• Hospitality
• 100 - 200 Employee

• Senior Catering Manager

  • Feb 2013 - Jul 2016

  Manages and executes social events for the largest hotel property in Orange County. Develops market segments to maintain and promote relationships, always exposing clientele to what's new and fresh in Hilton's Catering Department. Manages and executes social events for the largest hotel property in Orange County. Develops market segments to maintain and promote relationships, always exposing clientele to what's new and fresh in Hilton's Catering Department.



Choura Events

• Events Services

• Catering Sales Manager

  • Oct 2009 - Jan 2013

  Managed and executed over nine hundred social, non-profit, university and corporate events per year for both Offsite and In-House divisions of Integrated Catering and Rental Event Company. Venues included but not limited to exclusive banquet venues, California Universities, Private Estates, Hollywood Landmarks, Sports Arenas, and TV/Film Production locations Managed and executed over nine hundred social, non-profit, university and corporate events per year for both Offsite and In-House divisions of Integrated Catering and Rental Event Company. Venues included but not limited to exclusive banquet venues, California Universities, Private Estates, Hollywood Landmarks, Sports Arenas, and TV/Film Production locations



Patina Restaurant Group

• Restaurants
• 400 - 500 Employee

• Event Coordinator

  • 2008 - 2009

  Coordinated and executed all aspects of upscale events, including multi-day/multi-property corporate events and milestone special events Coordinated and executed all aspects of upscale events, including multi-day/multi-property corporate events and milestone special events



Party Designs by Carol

• United States

• Assistant Coordinator

  • Dec 2007 - 2008

  Assisted past president of ISES, Carol Rosen with all events from time of booking clients, through execution and completion of events Assisted past president of ISES, Carol Rosen with all events from time of booking clients, through execution and completion of events



Independent

• Uganda
• International Trade and Development
• 1 - 100 Employee

• Casting Director/Casting Associate

  • Aug 2004 - 2007

  Casting for various projects including independent films/pilots for both network and cable television.Networks include but not limited to HBO, MTV, NBC, Lifetime Casting for various projects including independent films/pilots for both network and cable television.Networks include but not limited to HBO, MTV, NBC, Lifetime