Experience

TPP Retail

• United Kingdom
• Retail
• 1 - 100 Employee

• Finance and Purchase Team Manager

  • Dec 2015 - Present

  Part of a strong team managing Finance and Purchasing in a business transforming Retail Store Processes With Simple, Clever Solutions Part of a strong team managing Finance and Purchasing in a business transforming Retail Store Processes With Simple, Clever Solutions



Arcadia Group Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Correspondence Team

  • Sep 2013 - Dec 2015

  In this job we provided quality responses to customer contacts by telephone and email ensuring high levels of customer satisfaction are adhered to at all time. We largely responded to emails/letters to CEO. The role mainly involves resolving high level customer complaints and ensuring actions are taken to prevent reoccurrence. I also dealt with sensitive correspondence, such as complaints of accidents and injury in stores and complaints of discrimination of all kinds. In this job we provided quality responses to customer contacts by telephone and email ensuring high levels of customer satisfaction are adhered to at all time. We largely responded to emails/letters to CEO. The role mainly involves resolving high level customer complaints and ensuring actions are taken to prevent reoccurrence. I also dealt with sensitive correspondence, such as complaints of accidents and injury in stores and complaints of discrimination of all kinds.



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Kidswear Team Leader

  • Aug 2012 - Aug 2013

  After finishing university I transferred to a Next store closer to home, showing commitment to the workplace and the company. I was able to establish a better role within the company and transferred my skills gained from the previous store I worked in. I currently have several important duties which include various replenishment checks, training and aiding the new starters to settle in, experience of working within all departments, providing excellent customer service and working under pressure due to several large sales. Show less

• Sales Consultant

  • Nov 2009 - Jul 2012

  I worked for this employment through the majority of my University career showing my ability to balance academic study with my part time job. I was able to ascertain the job as I had shown confidence due to being in a previous retail position before I had started university. I was a good team player and achieved several customer compliments on the womenswear department. I worked in all aspects of the store showing versatility and confidence.



THE EDINBURGH WOOLLEN MILL (GROUP) LIMITED

• United Kingdom
• 1 - 100 Employee

• Retail Sales Assistant

  • Sep 2007 - Jun 2008

  I worked for this company though my final year at sixth form showing again the ability to balance my academic study and part time job as I was in full time education. Working there developed my communication skills as I was in a customer facing role and having to deal with public on a weekly basis. I worked for this company though my final year at sixth form showing again the ability to balance my academic study and part time job as I was in full time education. Working there developed my communication skills as I was in a customer facing role and having to deal with public on a weekly basis.



Watershed Mill

• United Kingdom

• Waitress

  • Sep 2006 - Jun 2007

  I worked for the costa coffee shop in this department, serving and preparing food and cleaning the café floor to a high level. I also achieved a food hygiene certificate from this employment. I worked for the costa coffee shop in this department, serving and preparing food and cleaning the café floor to a high level. I also achieved a food hygiene certificate from this employment.