Onboarding Specialist

• Jun 2023 - Present

Senior Product Specialist

• Apr 2022 - Jun 2023

Customer Success Manager II

• Jul 2021 - Jan 2022

Senior Customer Support Specialist

• Dec 2018 - Sep 2021

Brand Case Manager (Customer Experience)

• Nov 2017 - Dec 2018

- Email, phone, and chat support to assist all branded/multilocation businesses on the Booker platform - Offers a direct link between our clients and our company through personalized, expansive, and detailed knowledge of their businesses that correlates to optimal assistance - Provides feedback to onboarding coaches and product owners on large-scale business changes and mood shifts in client relations to foster a two-way method of communication - Actively monitors client business model… Show more - Email, phone, and chat support to assist all branded/multilocation businesses on the Booker platform - Offers a direct link between our clients and our company through personalized, expansive, and detailed knowledge of their businesses that correlates to optimal assistance - Provides feedback to onboarding coaches and product owners on large-scale business changes and mood shifts in client relations to foster a two-way method of communication - Actively monitors client business model success to prepare clients for new initiatives and be available for assistance on implementing the changes

Enterprise Account Manager (Customer Experience)

• Jul 2016 - Nov 2017

- Acted as main point of contact for various high-profile, VIP-styled brands with at least 5 or more operational stores - Provided detailed and customized training for new brands and accounts assigned to my pipeline, which may include onsite training - Created a human relationship between our software and the clients using them to allow for personal understanding and communication between our companies - Worked through Salesforce and Oracle to document account needs and communicate… Show more - Acted as main point of contact for various high-profile, VIP-styled brands with at least 5 or more operational stores - Provided detailed and customized training for new brands and accounts assigned to my pipeline, which may include onsite training - Created a human relationship between our software and the clients using them to allow for personal understanding and communication between our companies - Worked through Salesforce and Oracle to document account needs and communicate bugs or client pain points - Actively monitored client business model success to provide suggestions and plans for continued growth

Enterprise Support Specialist

• Sep 2015 - Jul 2016

- Monitored email support line to assist VIP-styled clients in advanced and intricate inquiries and troubleshooting - Built relationships with VIP-styled clients to offer more detailed and personalized assistance with the software - Trained incoming Enterprise Specialists on their responsibilities and duties in their role

Customer Support Specialist

• Feb 2015 - Sep 2015

- Monitored active phone line to assist clients in basic inquiries or troubleshooting with their software system - Mastered the intricacies of a SaaS platform catering to salons and spas - Logged cases through Salesforce and kept up with client relations through proactive outreach when issues would be resolved outside of a call

server and hostess

• Feb 2014 - Feb 2015

As a server, I have to prepare the restaurant for opening by cleaning, stocking, and organizing before customers come in. I greet them and take their orders, always making sure to repeat their order back to them so I know for sure what they are getting. I also memorized a 50+ food and drink item menu to make sure I can assist customers with any allergy or diet issues they may have. I am always readily available to assist a customer, my coworkers, or my managers whenever they need help. I can… Show more As a server, I have to prepare the restaurant for opening by cleaning, stocking, and organizing before customers come in. I greet them and take their orders, always making sure to repeat their order back to them so I know for sure what they are getting. I also memorized a 50+ food and drink item menu to make sure I can assist customers with any allergy or diet issues they may have. I am always readily available to assist a customer, my coworkers, or my managers whenever they need help. I can also perform the occasional bottle service. As a hostess, I greet and seat customers and ensure that they know that their first experience in the restaurant was with a smile and a friendly face. I also take calls for delivery and pickup orders, and handle faxes from several food delivery websites, such as Seamless and GrubHub. I also schedule reservations, and assist the servers with tables if they are overwhelmed with a particular task. Show less As a server, I have to prepare the restaurant for opening by cleaning, stocking, and organizing before customers come in. I greet them and take their orders, always making sure to repeat their order back to them so I know for sure what they are getting. I also memorized a 50+ food and drink item menu to make sure I can assist customers with any allergy or diet issues they may have. I am always readily available to assist a customer, my coworkers, or my managers whenever they need help. I can… Show more As a server, I have to prepare the restaurant for opening by cleaning, stocking, and organizing before customers come in. I greet them and take their orders, always making sure to repeat their order back to them so I know for sure what they are getting. I also memorized a 50+ food and drink item menu to make sure I can assist customers with any allergy or diet issues they may have. I am always readily available to assist a customer, my coworkers, or my managers whenever they need help. I can also perform the occasional bottle service. As a hostess, I greet and seat customers and ensure that they know that their first experience in the restaurant was with a smile and a friendly face. I also take calls for delivery and pickup orders, and handle faxes from several food delivery websites, such as Seamless and GrubHub. I also schedule reservations, and assist the servers with tables if they are overwhelmed with a particular task. Show less

Game Advisor

• Jun 2013 - Jan 2014

At GameStop, I always made myself available to customers whenever they had a question about a particular video game or system they were looking to buy. I was expected to have knowledge of various gaming genres, system specs and store promotions and needed to be able to give customers a clear, friendly, and informative experience every time they entered the store. I worked behind the counter, selling games and assessing quality of games being brought in for the trade-in deals. I also cleaned… Show more At GameStop, I always made myself available to customers whenever they had a question about a particular video game or system they were looking to buy. I was expected to have knowledge of various gaming genres, system specs and store promotions and needed to be able to give customers a clear, friendly, and informative experience every time they entered the store. I worked behind the counter, selling games and assessing quality of games being brought in for the trade-in deals. I also cleaned, restocked, and organized the store during the final hour of sales to prepare it for closing. Show less At GameStop, I always made myself available to customers whenever they had a question about a particular video game or system they were looking to buy. I was expected to have knowledge of various gaming genres, system specs and store promotions and needed to be able to give customers a clear, friendly, and informative experience every time they entered the store. I worked behind the counter, selling games and assessing quality of games being brought in for the trade-in deals. I also cleaned… Show more At GameStop, I always made myself available to customers whenever they had a question about a particular video game or system they were looking to buy. I was expected to have knowledge of various gaming genres, system specs and store promotions and needed to be able to give customers a clear, friendly, and informative experience every time they entered the store. I worked behind the counter, selling games and assessing quality of games being brought in for the trade-in deals. I also cleaned, restocked, and organized the store during the final hour of sales to prepare it for closing. Show less

Server

• May 2011 - Jan 2014

In order to be prepared to receive customers, I cleaned, organized and restocked the restaurant during an opening shift. I greeted and took customers' orders, always ready to help them understand the ingredients inside of the rolls and making sure to address any allergies or dietary restrictions they had. I also memorized a menu of 100+ rolls and appetizers, and had to learn the Japanese names for every type of fish and sushi roll on the menu. I also occasionally acted as the bartender, pouring… Show more In order to be prepared to receive customers, I cleaned, organized and restocked the restaurant during an opening shift. I greeted and took customers' orders, always ready to help them understand the ingredients inside of the rolls and making sure to address any allergies or dietary restrictions they had. I also memorized a menu of 100+ rolls and appetizers, and had to learn the Japanese names for every type of fish and sushi roll on the menu. I also occasionally acted as the bartender, pouring soft drinks, sake and teas for the servers and preparing miso soup for them as well. Show less In order to be prepared to receive customers, I cleaned, organized and restocked the restaurant during an opening shift. I greeted and took customers' orders, always ready to help them understand the ingredients inside of the rolls and making sure to address any allergies or dietary restrictions they had. I also memorized a menu of 100+ rolls and appetizers, and had to learn the Japanese names for every type of fish and sushi roll on the menu. I also occasionally acted as the bartender, pouring… Show more In order to be prepared to receive customers, I cleaned, organized and restocked the restaurant during an opening shift. I greeted and took customers' orders, always ready to help them understand the ingredients inside of the rolls and making sure to address any allergies or dietary restrictions they had. I also memorized a menu of 100+ rolls and appetizers, and had to learn the Japanese names for every type of fish and sushi roll on the menu. I also occasionally acted as the bartender, pouring soft drinks, sake and teas for the servers and preparing miso soup for them as well. Show less

barista, cook, cashier

• Aug 2010 - May 2013

At A.J.'s, I opened the cafe by making coffee, stocking coolers, and prepping the kitchen in the back. I would not only take customers' orders, but cook their food as well--I prepared sandwiches, breakfast, pizzas, and burgers among other simple meals. I also made a variety of espresso drinks and prepared smoothies and milkshakes, and was trusted to close the cafe and count the cash drawer without manager supervision. I also held the keys to the cafe once a week, trusted to give them to the… Show more At A.J.'s, I opened the cafe by making coffee, stocking coolers, and prepping the kitchen in the back. I would not only take customers' orders, but cook their food as well--I prepared sandwiches, breakfast, pizzas, and burgers among other simple meals. I also made a variety of espresso drinks and prepared smoothies and milkshakes, and was trusted to close the cafe and count the cash drawer without manager supervision. I also held the keys to the cafe once a week, trusted to give them to the next opening supervisor the following day. The general manager trusted my opinion of employee conduct and often asked me to supervise my shift and train new employees when she was too busy. Show less At A.J.'s, I opened the cafe by making coffee, stocking coolers, and prepping the kitchen in the back. I would not only take customers' orders, but cook their food as well--I prepared sandwiches, breakfast, pizzas, and burgers among other simple meals. I also made a variety of espresso drinks and prepared smoothies and milkshakes, and was trusted to close the cafe and count the cash drawer without manager supervision. I also held the keys to the cafe once a week, trusted to give them to the… Show more At A.J.'s, I opened the cafe by making coffee, stocking coolers, and prepping the kitchen in the back. I would not only take customers' orders, but cook their food as well--I prepared sandwiches, breakfast, pizzas, and burgers among other simple meals. I also made a variety of espresso drinks and prepared smoothies and milkshakes, and was trusted to close the cafe and count the cash drawer without manager supervision. I also held the keys to the cafe once a week, trusted to give them to the next opening supervisor the following day. The general manager trusted my opinion of employee conduct and often asked me to supervise my shift and train new employees when she was too busy. Show less