Lauren Huddleston
Customer Service Lead at Anthem Community Council- Claim this Profile
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Topline Score
Bio
Chris Polo
It would be exceedingly difficult for me to give a stronger recommendation than Lauren. She is a natural leader by example and consistently takes it upon herself to take initiative. Whether it is a demanding situation that needs a lot of problem solving or a task that is considered above and beyond, you can expect Lauren to be leading that charge. I have worked with hundreds of professionals and Lauren is one of the most passionate people I have ever worked with. No matter what is asked of her she looks to do more and help others however she can. Lauren loves leadership and takes extraordinary pride in whatever she is working on to achieve a goal. The attention and energy she is willing to pour into others is powerful and is the kind of effort that makes the world go round. Whether it is something she must accomplish individually or with a team, she always finds a way to get the job done extremely well. I have no doubt in my mind that wherever Lauren's future takes her, she is going to lift those around her and put any organization that takes a chance on her in position to be highly successful.
Chris Polo
It would be exceedingly difficult for me to give a stronger recommendation than Lauren. She is a natural leader by example and consistently takes it upon herself to take initiative. Whether it is a demanding situation that needs a lot of problem solving or a task that is considered above and beyond, you can expect Lauren to be leading that charge. I have worked with hundreds of professionals and Lauren is one of the most passionate people I have ever worked with. No matter what is asked of her she looks to do more and help others however she can. Lauren loves leadership and takes extraordinary pride in whatever she is working on to achieve a goal. The attention and energy she is willing to pour into others is powerful and is the kind of effort that makes the world go round. Whether it is something she must accomplish individually or with a team, she always finds a way to get the job done extremely well. I have no doubt in my mind that wherever Lauren's future takes her, she is going to lift those around her and put any organization that takes a chance on her in position to be highly successful.
Chris Polo
It would be exceedingly difficult for me to give a stronger recommendation than Lauren. She is a natural leader by example and consistently takes it upon herself to take initiative. Whether it is a demanding situation that needs a lot of problem solving or a task that is considered above and beyond, you can expect Lauren to be leading that charge. I have worked with hundreds of professionals and Lauren is one of the most passionate people I have ever worked with. No matter what is asked of her she looks to do more and help others however she can. Lauren loves leadership and takes extraordinary pride in whatever she is working on to achieve a goal. The attention and energy she is willing to pour into others is powerful and is the kind of effort that makes the world go round. Whether it is something she must accomplish individually or with a team, she always finds a way to get the job done extremely well. I have no doubt in my mind that wherever Lauren's future takes her, she is going to lift those around her and put any organization that takes a chance on her in position to be highly successful.
Chris Polo
It would be exceedingly difficult for me to give a stronger recommendation than Lauren. She is a natural leader by example and consistently takes it upon herself to take initiative. Whether it is a demanding situation that needs a lot of problem solving or a task that is considered above and beyond, you can expect Lauren to be leading that charge. I have worked with hundreds of professionals and Lauren is one of the most passionate people I have ever worked with. No matter what is asked of her she looks to do more and help others however she can. Lauren loves leadership and takes extraordinary pride in whatever she is working on to achieve a goal. The attention and energy she is willing to pour into others is powerful and is the kind of effort that makes the world go round. Whether it is something she must accomplish individually or with a team, she always finds a way to get the job done extremely well. I have no doubt in my mind that wherever Lauren's future takes her, she is going to lift those around her and put any organization that takes a chance on her in position to be highly successful.
Experience
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Anthem Community Council
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Customer Service Lead
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Mar 2023 - Present
Leads and mentors team members.Provides the highest level of customer service in person and on the phone (answering incoming calls) to our residents, guests and coworkers; interacts in a professional manner with employees, residents, their guests, and the general public as a source of information.Aids front office as needed while working with residents and non-residents, as well as handling challenging situations.Facilitates the new membership application process when Membership Services staff needs support.Provides front-line support and responses to general questions, and responds to selected incoming emails.Manages difficult visitors with a professional demeanor, and excellent listening skills while remaining calm, and offering solutions whenever possible.Performs basic reception duties while educating and enforcing policies and procedures.Registers residents and takes payments for programs, services, or other items.Performs data entry and prepares reports for management.Articulates extensive knowledge of the ACC, programs and services, policies, and procedures. Show less
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Customer Service Representative
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Jun 2021 - Mar 2023
Acting as the primary point of contact with the patrons, and must provide the highest level of support to residents and their guests at the Community Center. Serves Anthem residents and guests by providing up to date community information, promoting programs, and overall providing exceptional customer service. Answering calls in a professional manner and responding to resident inquires. Also acts as a source of information for other staff members while assisting with their training. In addition, staff will provide administrative support to program managers and perform other duties as needed. Show less
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Education
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2023 - 2027
Trinity University
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2019 - 2023
Boulder Creek High School
Graduate
Community
