Experience

The Celeste Hotel, Orlando, a Tribute Portfolio Hotel
• United States
• Hospitality
• 1 - 100 Employee
• Human Resources Coordinator

  • Dec 2022 - Present


Courtyard by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Sales and Catering Manager

  • Nov 2013 - Aug 2019

  • Negotiate group sales agreements and meeting room contracts for hotel. Review rates and availability to define premium rates. • Responsible for entire group transaction including: obtaining necessary documentation prior to arrival, acting as the main point of contact for groups, and verifying and posting expenses to the group’s Folio. • Coordinate catering with kitchen personnel for incoming groups or meetings. Assist with catering and Bistro operations on a daily basis. • Handle guest calls for reservations, payment issues, and general questions, as well as assisting with check-in/outs, and other guest relations concerns. Show less



City of Lancaster, PA

• United States
• Government Administration
• 1 - 100 Employee

• Human Resources Associate

  • Aug 2011 - Sep 2013

  • Provided customer service at front desk for an office with heavy phone and foot traffic. • Responsible for insurance benefit enrollments and administration. • Assisted with recruitment and retention: tracked and reviewed applications, conducted new hire processing, distributed and tracked employee evaluations, and updated job descriptions. • Completed invoice vouchering, processed retiree insurance payments, and worked cooperatively with accounting department to reconcile insurance bills. • Performed data entry, spreadsheet maintenance, faxing, filing, mailing, etc. • Contributed through creative design. Projects included designing the new City application, Fire Fighter Civil Service recruitment posters and brochures, City job fair recruitment materials and other HR documents. Show less



Sodexo, Food Services for Eastern University

• Promotions Coordinator Intern

  • Aug 2010 - May 2011

  • Planned and executed promotional events for campus dining areas; organized 20 events over the school year. • Ordered supplies/decorations, designed menus, scheduled necessary staff for events. • Implemented marketing materials and designed supplemental materials. • Acted as a liaison between students and food services management. • Other duties included website maintenance, payroll, and pricing research and analysis • Planned and executed promotional events for campus dining areas; organized 20 events over the school year. • Ordered supplies/decorations, designed menus, scheduled necessary staff for events. • Implemented marketing materials and designed supplemental materials. • Acted as a liaison between students and food services management. • Other duties included website maintenance, payroll, and pricing research and analysis



Jammin Java, Sodexo

• Barista

  • Sep 2007 - May 2010

  Provided excellent customer service and a welcoming atmosphere; served beverages and food to patrons. Responsible for money/cash management. Provided excellent customer service and a welcoming atmosphere; served beverages and food to patrons. Responsible for money/cash management.



Ruby Tuesday

• Netherlands
• Apparel & Fashion

• Server/Hostess

  • Nov 2006 - Aug 2009

  Took orders, served meals, set and cleared tables, handled cash and credit card transactions. Provided hospitable customer service and recommended food and beverages to patrons to enhance their dining experience. Took orders, served meals, set and cleared tables, handled cash and credit card transactions. Provided hospitable customer service and recommended food and beverages to patrons to enhance their dining experience.



Rita's Italian Ice

• United States
• Food and Beverage Services
• 500 - 600 Employee

• Shift Leader/Cashier

  • Mar 2005 - Oct 2006

  Responsible for processing sales and provided leadership to other employees. Assumed a supervisory role when the manager was not present, including closing the store. Responsible for processing sales and provided leadership to other employees. Assumed a supervisory role when the manager was not present, including closing the store.