Lauren Horner
HR Assistant at The Old Inn- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Experience
-
Hubzy Ltd
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
HR Assistant
-
Apr 2016 - Present
-
-
-
Capita People Solutions
-
United Kingdom
-
Human Resources
-
1 - 100 Employee
-
HR Team Lead
-
Mar 2014 - Mar 2016
• Manage a team of 8 employees in a busy work environment. • Manage staff holidays, sickness & performance. • Deliver daily team briefings and organise monthly meetings with senior management. • Maintaining discipline & harmonious working environment across all levels of employees. • Oversee the disciplinary and grievance processes. • Quality checking colleagues work on a daily basis to ensure targets are being met and work is carried out to the correct standard. • Use of customer relationship management system (crm), SAP, SharePoint and LiveCycle. • Liaise with the BBC Credit Control Department regarding overpayments of salaries. • Ensure quality administrations checks are completed daily certifying daily targets are met. • Ensure other members of staff are using the correct procedures when communicating with clients. • Produce weekly reports to ensure all payments have been correctly processed to staff within the BBC. • Engage Me Representative, this involves organising charity events for the corporate charity, discussing budgets, performance through the floor and new ways of approaching performance with senior management. • Liaise with senior management ensuring internal vacancies are filled. Show less
-
-
-
Menzies Aviation
-
United Kingdom
-
Airlines and Aviation
-
700 & Above Employee
-
Passenger Service Agent
-
Mar 2007 - Mar 2014
• Ticket Desk Management that includes arrangement for passenger’s onward travel involving sea, land and air, and providing administrative support between Belfast and Dublin for Aer Lingus. • Dealing with customer queries and complaints and assisting management in administrative duties. • Use of bespoke airline computer programmes and training new starters on these programmes. • Ticket Desk Management that includes arrangement for passenger’s onward travel involving sea, land and air, and providing administrative support between Belfast and Dublin for Aer Lingus. • Dealing with customer queries and complaints and assisting management in administrative duties. • Use of bespoke airline computer programmes and training new starters on these programmes.
-
-
Education
-
Ulster University
Master's degree, Human Resources Management -
Ulster University
Bachelor of Science (B.Sc.), Tourism and Travel Services Management