Lauren Horner

HR Assistant at The Old Inn
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English -

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Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • HR Assistant
      • Apr 2016 - Present

    • United Kingdom
    • Human Resources
    • 1 - 100 Employee
    • HR Team Lead
      • Mar 2014 - Mar 2016

      • Manage a team of 8 employees in a busy work environment. • Manage staff holidays, sickness & performance. • Deliver daily team briefings and organise monthly meetings with senior management. • Maintaining discipline & harmonious working environment across all levels of employees. • Oversee the disciplinary and grievance processes. • Quality checking colleagues work on a daily basis to ensure targets are being met and work is carried out to the correct standard. • Use of customer relationship management system (crm), SAP, SharePoint and LiveCycle. • Liaise with the BBC Credit Control Department regarding overpayments of salaries. • Ensure quality administrations checks are completed daily certifying daily targets are met. • Ensure other members of staff are using the correct procedures when communicating with clients. • Produce weekly reports to ensure all payments have been correctly processed to staff within the BBC. • Engage Me Representative, this involves organising charity events for the corporate charity, discussing budgets, performance through the floor and new ways of approaching performance with senior management. • Liaise with senior management ensuring internal vacancies are filled. Show less

    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Passenger Service Agent
      • Mar 2007 - Mar 2014

      • Ticket Desk Management that includes arrangement for passenger’s onward travel involving sea, land and air, and providing administrative support between Belfast and Dublin for Aer Lingus. • Dealing with customer queries and complaints and assisting management in administrative duties. • Use of bespoke airline computer programmes and training new starters on these programmes. • Ticket Desk Management that includes arrangement for passenger’s onward travel involving sea, land and air, and providing administrative support between Belfast and Dublin for Aer Lingus. • Dealing with customer queries and complaints and assisting management in administrative duties. • Use of bespoke airline computer programmes and training new starters on these programmes.

Education

  • Ulster University
    Master's degree, Human Resources Management
    2009 - 2011
  • Ulster University
    Bachelor of Science (B.Sc.), Tourism and Travel Services Management
    2003 - 2007

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