Community Impact Coordinator

• Sep 2023 - Present

Youth Program Coordinator

• May 2023 - Aug 2023

- Manage event tables/promo booths at various community events. - Ran All Sport One Day as site lead on event dates. - Recruit, coordinate, and assist with training event volunteers. - Assist with set-up of online registration platform and managing participant registrations. - Manage event tables/promo booths at various community events. - Ran All Sport One Day as site lead on event dates. - Recruit, coordinate, and assist with training event volunteers. - Assist with set-up of online registration platform and managing participant registrations.

Social Experience Guide

• Mar 2023 - Aug 2023

-Responsible for various positions throughout program shifts such as Person of Contact, Communications, Medications, and Community Liaison. -Create a positive, fun environment where members can explore new connections and discover new interests. -Communicate to staff about any triumphs and challenges members had during program session. -Responsible for various positions throughout program shifts such as Person of Contact, Communications, Medications, and Community Liaison. -Create a positive, fun environment where members can explore new connections and discover new interests. -Communicate to staff about any triumphs and challenges members had during program session.

Server and Bartender

• Jul 2021 - May 2023

-Responsible for serving customers & making beverages. -Responsible for opening and closing duties along with task lists to complete each shift. -Provide legendary service to both customers and internal and external staff by consistently incorporating my communication and team work skills. -Use POS systems to take transactions and provide customers with receipts, refunds, or purchases of of any kind. -Understand the use of VLT machines and providing cash backs. -Responsible for managing any customer requests and/or complaints. Show less

Customer Service Representative

• Feb 2017 - Jun 2021

-Was responsible for managing customer inquiries ranging from membership contracts to program registrations. Worked in a sport and recreation environment amongst various individuals. -Carried out tasks such as daily shift reports, task lists, and providing feedback and reflection to higher management for present and future use. -Was responsible for procedures when on shift both online and in person such as setting up customer accounts and managing sport partner athlete access. -Provided legendary service to both customers and internal and external staff by constantly incorporating my communication and team work skills. -Used POS systems to take transactions and provide customers with receipts, refunds, or purchases of any kind. Show less

Retail Specialist

• Jun 2016 - Dec 2016

-Was responsible for organizing the store and managing customer orders in a timely manner. -Worked alongside other retail specialists to form a united leadership team. -Used my communication and bilingual skills when speaking with customers from other ethnicities. -Was responsible for retail counts and organizing orders. -Was responsible for organizing the store and managing customer orders in a timely manner. -Worked alongside other retail specialists to form a united leadership team. -Used my communication and bilingual skills when speaking with customers from other ethnicities. -Was responsible for retail counts and organizing orders.

Barista

• Apr 2015 - Sep 2015

-Was responsible for managing customer orders both food and beverage in a fast-pace environment. ---Used my bilingual skills to speak and translate to Spanish speaking customers. -Focused on a team based working environment and receiving customer feedback to build on legendary service. -Used POS systems to take transactions and provide customers with receipts, refunds, or purchases of any kind. -Incorporated my leadership skills when working alongside the other Barista's and communication skills when speaking with the customers and developing strong relationships. Show less