Experience

MPB

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service and Sales Team Leader

  • Apr 2014 - Present

  Team Leader April 2015 - Present Sales Advisor April 2014 -15 Throughout my time with mpb.com I have been a key member and contributor to the success and development of the Sales Team to ensure that daily targets are being met. This included weekly meetings to maintain a high level of service to the customers that reach out to us on a daily basis via phone, emails and instant messages. In addition to this, I on-boarded new communication tools to improve the way in which we, as a company, deal with customers on a daily basis. This was supplemented by communicating with the service providers on a one to one basis to ensure that feedback was given to improve the service further where possible. Furthermore, I had a key role as Sales Team Leader in the expansion of the company to the United States, where I recruited and trained new members of staff, enabling the continuity of the brands ethos by creating supporting documents to ensure a smooth transition into mpb.com. Throughout my time at mpb.com I have not shied away from a challenge, be that stepping up to the role of Team Leader, being an in house site tester for the development of a new site, or taking on additional duties that improve my knowledge and skill set of the business. I thoroughly enjoyed my position here and the opportunities it presented myself with. As a start up company, which have expanded recently this was a very fast paced and rewarding role to work in. One with had a strong community within the brand and company, which helped channel my enthusiasm to perform above and beyond.



Mitchells & Butlers PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Bartender

  • Sep 2010 - Mar 2014

  Working in various venues from Gatro Pubs to Cocktail Bars across the UK, covering numerous demographics and expectancies. From September 2010 - October 2014 I worked in the Abbot Cook in Reading, as well as the Adephi, its counterpart in Leeds. My duties were to oversee the bar and work as part of a larger unit to ensure the smooth running of both the bar and floor. I also took on waiting duties at both venues where in some cases, I had the responsibility to see to table service for the whole venue for those that required it. Time management and communication were a must in this role. From October 2014 - March 2015 I worked at the Flagship Browns Brasserie in Brighton serving high end cocktails



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Inbound Telephone Operator

  • Sep 2007 - Feb 2009