Experience

Jackson Newell Paper Company

• United States
• 1 - 100 Employee

• Office Manager

  • Jul 2023 - Present

  Office Operations Management: Supervise and coordinate office activities, ensuring seamless workflow and adherence to company policies and procedures.•Staff Leadership: Provide guidance and support to the administrative team, fostering a positive work environment. Conduct performance evaluations and facilitate professional development.•Communication and Collaboration: Facilitate effective communication within the office and between departments, handling inquiries and promoting clear channels.•Budget Management: Assist in budget planning and tracking for office-related expenses, identifying cost-saving opportunities.•Records Management: Maintain accurate records, ensuring proper filing and compliance with company policies.•Vendor Management: Coordinate with vendors and suppliers to ensure cost-effective and timely services.•Health and Safety Compliance: Implement protocols and conduct regular inspections for a safe work environment.•Process Improvement: Continuously assess office procedures to enhance productivity. Show less

• Administrative Manager

  • May 2021 - Jul 2023

  •Purchasing: Streamlined procurement process, sourced suppliers, negotiated contracts, and ensured timely delivery of materials and supplies.•Billing: Oversaw billing processes, generated invoices, and resolved customer inquiries and discrepancies.•Accounts Receivable and Accounts Payable: Monitored and managed payments, reconciled accounts, and maintained accurate financial records.•Customer Support: Provided exceptional service, addressed inquiries, and maintained strong customer relationships.•Team Leadership: Supervised and guided a team, delegated tasks, and fostered a positive work environment.•Human Resources Assistance: Supported HR functions, including recruitment, onboarding, and employee relations.•Project Management: Oversaw projects, coordinated tasks, and ensured timely completion within budget.•IT Support: Provided technical assistance and troubleshooting support to staff members.•Open Order Reports: Managed open orders, monitored order status, and ensured timely fulfillment.•Day-to-Day Operations: Ensured smooth and efficient operations, coordinating with various departments.•Employee Relations: Fostered teamwork, addressed concerns, and promoted a positive work environment. Show less

• Administrative Assistant

  • Aug 2019 - May 2021

  •Accounts Receivable: Managed clerical duties related to accounts receivable, including invoicing, payment processing, and maintaining accurate records.•Billing Support: Assisted with billing processes, generated invoices, and addressed customer inquiries regarding billing matters.•Accounts Payable: Supported accounts payable activities, ensuring accurate and timely processing of vendor invoices and payments.•Customer Support: Provided excellent customer service, addressing inquiries, resolving issues, and maintaining positive customer relationships.•Operations Support: Worked closely with the Operations Manager, providing assistance with day-to-day operations, coordinating tasks, and ensuring smooth workflow.•Project Assistance: Assisted in various projects by coordinating tasks, organizing documentation, and tracking project progress.•Data Entry and Record Keeping: Maintained meticulous records, performed data entry tasks, and ensured accurate and up-to-date information.•IT Support: Provided technical assistance to colleagues, troubleshooting common hardware and software issues.•Documentation and Filing: Created and maintained organized filing systems for easy retrieval of documents.•Calendar Management: Assisted with scheduling appointments, meetings, and events, ensuring efficient use of time and resources.•Office Coordination: Supported general office operations, including supply management, mail handling, and facility coordination. Show less

• Office Clerk

  • Aug 2013 - Aug 2019

  •Accounts Payable: Assisted with accounts payable tasks, including processing vendor invoices, ensuring accuracy, and coordinating timely payments.•Accounts Receivable: Managed clerical duties related to accounts receivable, including invoicing, payment processing, and maintaining accurate records.•Data Entry and Record Keeping: Maintained meticulous records, performed data entry tasks, and ensured accurate and up-to-date information.•Billing Support: Provided support in billing processes, generating invoices, and addressing customer inquiries regarding billing matters.•Training Assistance: Assisted in training new employees, sharing knowledge, and providing guidance on office procedures and systems.•Customer Support: Delivered excellent customer service, addressing inquiries, resolving issues, and maintaining positive customer relationships.•Documentation and Filing: Created and maintained organized filing systems for easy retrieval of documents.•Communication Liaison: Facilitated communication between departments, ensuring seamless flow of information.•Office Support: Provided general office support, including mail handling, coordinating shipments, and managing correspondence. Show less

• Receptionist

  • Nov 2011 - Aug 2013

  •Phone Handling: Professionally and courteously answered incoming calls, promptly transferred calls to the appropriate departments or individuals, and took accurate messages when necessary.•Call Transfer: Efficiently connected callers to the desired extensions, ensuring smooth and accurate call transfers.•Customer Service: Provided friendly and helpful customer service, addressing inquiries, providing information, and assisting visitors.•Record Keeping: Maintained organized records, ensuring accurate and up-to-date information.•Proofreading: Reviewed documents for errors, spelling, and grammar, ensuring high-quality output.•Filing and Documentation: Managed filing systems, organized documents, and maintained confidentiality of sensitive information.•Mail Handling: Sorted and distributed incoming mail, prepared outgoing mail, and managed postage and shipping requirements.•Office Equipment Management: Monitored and maintained office equipment, including printers, copiers, and fax machines, ensuring their proper functioning. Show less