Sr. Sales Manager

• Jul 2019 - Present

Front Desk Manager

• Aug 2017 - Jul 2019

Responsible for managing the day to day operations of the Front Office Staff, Bell Staff, and Concierge Staff to ensure the guests' satisfaction and hotel's success. Also:Managing a team of three Front Desk Agents, Concierges, Bellmen, Valet, and DoorpersonsAuditing the accounts and reservations for the HotelAnalyzing reports for the Property Management System for all arrivals and departuresTraining new colleaguesOrganizing training sessions for new Front Office related tasksPlanning Office meetings and outingsResponsible for providing Guest Service and Guest Service Recovery whenever necessarySupported the Guest Services Manager and Hotel Manager on any administrative projects necessary

Sales Manager/Coordinator

• Jun 2015 - Jul 2017

• Research competitors’ tactics to better provide service to potential guests• Single handedly developed interactive client database for the company; prospected CRM programs• Develop relationships with Travel Advisors / Agents across the United States and Canada through sales calls and outside sales, resulting in increased business opportunities• Collaborate with resort staff to ensure seamless and exceptional customer service• Participate in once a month seminar in furthering education about all aspects of hospitality

Front Desk & Night Audit Supervisor

• Sep 2013 - Jun 2015

Managing a team of three Front Desk Agents and one Valet RunnerAuditing the accounts and reservations for the HotelAnalyzing reports for the Property Management SystemTraining new associatesTraining for new Front Office related tasksPlanning Office meetings and outingsResponsible for providing Guest Service and Guest Service Recovery

Front Desk Associate

• Aug 2011 - Sep 2013

• Developed, implemented and oversaw team members on quality procedures and training of Front Desk service and At Your Service etiquette during guests’ experience with the hotel• Hired associates for the Front Office; assisted with and encouraged their professional growth• Trained in multiple departments including Group Rooms, Valet, Valet Cashier, Marketplace, In Room Dining & Concierge Services• Provided guests with a welcoming and comfortable “home away from home” environment• Assisted with group room reservations and requests; closed sales on upgraded reservations and amenities• Oversaw overnight Hotel Auditing, accurately and efficiently processed all accounts and ledgers daily

Banquet Server, Bartender, & Event Coordinator

• Sep 2008 - Sep 2010

Assisted in coordinating events held at any and all Grand Valley State University on-campus locationsServed drinks and food to guestsCreated events sheets for fellow team membersResponsible for leading team members in the set up and tear down of events Assisted in coordinating events held at any and all Grand Valley State University on-campus locationsServed drinks and food to guestsCreated events sheets for fellow team membersResponsible for leading team members in the set up and tear down of events

Telephone Sales Representative

• Sep 2008 - May 2010

Responsible for raising over $3000 annually through telephone fundraising efforts for the Grand Valley Fundand various Grand Valley State University Fundraising projects (i.e. the Mary Idema Pew Library and Learning Center Fundraising Project) Responsible for raising over $3000 annually through telephone fundraising efforts for the Grand Valley Fundand various Grand Valley State University Fundraising projects (i.e. the Mary Idema Pew Library and Learning Center Fundraising Project)

Restaurant Server & Events Intern

• Jan 2008 - Feb 2010

Served guests and Club members in the fine dining restaurantResponsible for organizing and serving beverages out on the golf course as a Cart GirlServed food and beverages in the casual Grill Room restaurant for golfers and pool guestsShadowed the Restaurant Managers and Event PlannerAssisted with meetings with clientsProvided input on weekly & monthly Club Newsletters Served guests and Club members in the fine dining restaurantResponsible for organizing and serving beverages out on the golf course as a Cart GirlServed food and beverages in the casual Grill Room restaurant for golfers and pool guestsShadowed the Restaurant Managers and Event PlannerAssisted with meetings with clientsProvided input on weekly & monthly Club Newsletters

Model

• Nov 2007 - May 2008

Provided general retail assistance to customersManaged a register station and cashed out shoppersHandled credit cards, checks, and cash dailyMaintained a clean and organized shopping floor Provided general retail assistance to customersManaged a register station and cashed out shoppersHandled credit cards, checks, and cash dailyMaintained a clean and organized shopping floor