Experience

The Scion Group

• United States
• Real Estate
• 700 & Above Employee

• Assistant General Manager

  • Aug 2022 - Present

  Columbia, South Carolina Metropolitan Area • Partnering with Learning & Development to train, develop, and provide leadership to team members to ensure that team members are pursuing the next steps in their career. Usage of data, conversations, and team building to elevate morale and employee experience. • Managing all accounts and utility billing, coordinating accounts receivables, and maintaining regular auditing and documenting. • Oversees unexpected or challenging situations through direct personal action or by referring to… Show more • Partnering with Learning & Development to train, develop, and provide leadership to team members to ensure that team members are pursuing the next steps in their career. Usage of data, conversations, and team building to elevate morale and employee experience. • Managing all accounts and utility billing, coordinating accounts receivables, and maintaining regular auditing and documenting. • Oversees unexpected or challenging situations through direct personal action or by referring to the relevant personnel. • Creates, implements, and understands customer service procedures. Tracking how well the department and its staff are performing in satisfying the needs of the business and its clients in order to assess the continuous efficacy of customer service operations and systems. • Conducts and completes targeted audits for responsibility-related areas and assignments. Providing monthly reports based off on performance, contract dates, scheduled billing, and gains to losses, correcting any issues and providing explanations for corrections. • Advising on all aspects of company policies and procedures; engaging in internal communications with Legal department for administration purposes such as contract matters and risk management. Maintaining files in compliance relating to current policy and local ordinances. Show less



Centaurus Financial, Inc.®

• United States
• Financial Services
• 100 - 200 Employee

• Financial Annuities & Operations Specialist

  • Jun 2021 - Aug 2022

  Lexington, South Carolina, United States · Oversees the financial annuities and operations division of the business, in charge of bringing in 95% of the business's revenue. · Identify, design, and assist in leading sustainable business solutions intended to develop/increase individual and organizational strengths with the goal of driving achievement of current and future business goals. · Efficiently using Microsoft Excel and Google sheets to produce and maintain data spreadsheets as well as create data presentations for the… Show more · Oversees the financial annuities and operations division of the business, in charge of bringing in 95% of the business's revenue. · Identify, design, and assist in leading sustainable business solutions intended to develop/increase individual and organizational strengths with the goal of driving achievement of current and future business goals. · Efficiently using Microsoft Excel and Google sheets to produce and maintain data spreadsheets as well as create data presentations for the company. · Working alongside financial advisors on business development, searching for and bringing in new clients. · Demonstrating and training new employees on computer systems and various software. · Assists in interviewing potential employee candidates. · Fulfills all client liaison duties; as a intermediary between the company and customer. · Collaborates ideas and knowledge during daily meetings and briefings to set and accomplish month objectives. Show less



Jim Hudson Automotive Group Columbia SC & Augusta GA

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Audi Service Specialist

  • Nov 2019 - Jun 2021

  Columbia, South Carolina, United States · Fulfilled management duties as necessary. · Successfully setting monthly target goals as well as sales challenges between employees to create a competitive environment. · Assisted the Service Manager in training new employees, client interfacing, usage of data systems and vehicle repair knowledge. · Assigned and maintained employee's schedules, assigning work based on the individual's knowledge and strengths. · Self-motivated individual with involvement in luxury automotive… Show more · Fulfilled management duties as necessary. · Successfully setting monthly target goals as well as sales challenges between employees to create a competitive environment. · Assisted the Service Manager in training new employees, client interfacing, usage of data systems and vehicle repair knowledge. · Assigned and maintained employee's schedules, assigning work based on the individual's knowledge and strengths. · Self-motivated individual with involvement in luxury automotive brands, providing superior customer gratification and brand loyalty. · Built and maintained strong relationships with clients and company members. · Successfully achieved monthly target and sales goals. · Provided resolutions and action plans to repair vehicles to attain customer satisfaction. · Assisted in training new employees client interfacing, usage of Reynolds, and vehicle repair knowledge. Show less



McDaniels Auto Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Porsche Service Specialist

  • Jun 2017 - Nov 2019

  Columbia, South Carolina Area · Managed payroll, technician weekly and monthly hours, and commissions. · Fulfilled management duties such as keeping employees on task and overseeing workflow and the logistics of incoming operations. · Handled customer complaints and found resolutions to maintain customer satisfaction and loyalty to the company. · Proficient in Dealertrack, ASRPro Inspect and Scheduling software. · Maintained high expectations of customer satisfaction and preservation of brand loyalty.… Show more · Managed payroll, technician weekly and monthly hours, and commissions. · Fulfilled management duties such as keeping employees on task and overseeing workflow and the logistics of incoming operations. · Handled customer complaints and found resolutions to maintain customer satisfaction and loyalty to the company. · Proficient in Dealertrack, ASRPro Inspect and Scheduling software. · Maintained high expectations of customer satisfaction and preservation of brand loyalty. · Achieved CSI scores over 95 percent, executed CSI scores of 100 percent in recent months. · Created and achieved monthly target goals set for service and shop employees. · Implemented product knowledge, service and sales experience to effectively communicate and advise vehicle owners. · Worked outside of set business hours to facilitate personal delivery of vehicle back to clients creating strong relationships and gratification. Show less



Focus Physical Therapy

• Medical Practices
• 1 - 100 Employee

• Full time Intern

  • Jan 2017 - Apr 2017

  Fort Mill, South Carolina