Experience

Performance Review Institute (PRI)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Informatics Support Coordinator

  • Mar 2021 - Present

  •Respond to Level I help desk inquiries in a professional manner Respond to incidents and requests within the required 4 hours timeframe •Correct and deactivate duplicate accounts for end user •Collaborate with senior techs to resolve system errors •Provide instructions for end users who need assistance in eAuditNet •Edit audits per auditor’s request •Review and update Quality System Verifications •Review and upload new Certificates on eAuditNet and Oasis •Submit, update and track incident tickets in Jira Show less



Butterfly Daycare

• Pittsburgh, Pennsylvania

• Owner

  • Jan 2014 - Mar 2021

  • Provide one-on-one care in a safe and friendly environment • Designed custom educational curriculum for each child • Conduct daily learning activities • Collaborated with family for child’s education plan • Provided daily reports • Earned CPR & First Aid certification • Provide one-on-one care in a safe and friendly environment • Designed custom educational curriculum for each child • Conduct daily learning activities • Collaborated with family for child’s education plan • Provided daily reports • Earned CPR & First Aid certification



Genesis Rehab Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Verification Specialist

  • Jun 2015 - Oct 2016

  • Verify patients insurance coverage • Process insurance claims • Explain coverage amounts provided by their insurance policy to patients • Provide strong data entry skills • Created training manual used for new employee’s • Trained new employees • Verify patients insurance coverage • Process insurance claims • Explain coverage amounts provided by their insurance policy to patients • Provide strong data entry skills • Created training manual used for new employee’s • Trained new employees



PRI

• Cranberry Twp, Pennsylvania

• eQualearn Administrator

  • Aug 2014 - Dec 2014

  • Oversaw webinar training sessions • Composed and edited company newsletters • Added, updated, and removed participants from eQuaLearn system • Prepared and tracked all educational material for instructors and participants • Enrolled participants in training courses in various locations in the U.S. • Managed all payment arrangements of participants • Ensured participants received certificate of completion awards • Collaborated with team to run successful Nadcap Meeting attended by over 600 participants Show less



Fidelity Bank

• Customer Service Representative

  • Jan 2011 - Jun 2013

  Managed transactions of over $100,000 each week Established an understanding of company loyalty Promote checking and saving accounts Managed transactions of over $100,000 each week Established an understanding of company loyalty Promote checking and saving accounts



Public Allies

• Apprentice

  • Sep 2012 - Dec 2012

  • Completed community emerging in the Hill District • Interviewed local businesses and Politian’s to gather information concerning the assets Hill District • Conducted a PowerPoint presentation on the Assets of the Hill District its community members t • Worked in group to conduct a 10 month project to provide the Northside of Pittsburgh with sustainable improvements to the community • Completed community emerging in the Hill District • Interviewed local businesses and Politian’s to gather information concerning the assets Hill District • Conducted a PowerPoint presentation on the Assets of the Hill District its community members t • Worked in group to conduct a 10 month project to provide the Northside of Pittsburgh with sustainable improvements to the community



YWCA

• Teen Support Instructor

  • Sep 2012 - Dec 2012

  • Collaborated with the development of the Community Action curriculum for the YWCA Tech Gyrls • Selected curriculum to teach YWCA Tech Gyrls • Updated Stem Impact Curriculum • Created Database of students demographics for Tech Gyrls program • Created a database for YWCA to track all supplies and materials that are in house and that are needed • Prepared Kits with all necessary materials for students to complete all Tech Gyrls activities • Collaborated with the development of the Community Action curriculum for the YWCA Tech Gyrls • Selected curriculum to teach YWCA Tech Gyrls • Updated Stem Impact Curriculum • Created Database of students demographics for Tech Gyrls program • Created a database for YWCA to track all supplies and materials that are in house and that are needed • Prepared Kits with all necessary materials for students to complete all Tech Gyrls activities



JALAR Construction

• Pittsburgh PA

• Office Mangaer

  • Jun 2011 - Sep 2012

  Conduct Administrative tasks Update Financial General Ledger Research Bids for new construction business Obtain the necessary certifications for construction projects Learn marketing skills such creating professional PowerPoint’s and DVD’s to enhance company image Conduct Administrative tasks Update Financial General Ledger Research Bids for new construction business Obtain the necessary certifications for construction projects Learn marketing skills such creating professional PowerPoint’s and DVD’s to enhance company image



Youth Media Advocacy Project

• Intern

  • Aug 2011 - Dec 2011

  Taught students to advocate for school issues using the media Recorded 30 second student radio promo with the Saturday Light Brigade Held a press conference to display students letters to the editor concerning budget cuts Pittsburgh Post Gazette and Pittsburgh Tribune published students press conference in the newspaper Held Civics fair at August Wilson center where my students received 1st and 3rd place awards Taught students to advocate for school issues using the media Recorded 30 second student radio promo with the Saturday Light Brigade Held a press conference to display students letters to the editor concerning budget cuts Pittsburgh Post Gazette and Pittsburgh Tribune published students press conference in the newspaper Held Civics fair at August Wilson center where my students received 1st and 3rd place awards



The Office of Univeristy Advancement

• Carlow University

• Intern

  • Jan 2011 - May 2011

  Created a Carlow University profile on the Pittsburgh Gives website Obtained financial, governance, management, multimedia, and employment information Developed networking skills with Carlow employees in all departments Created a Carlow University profile on the Pittsburgh Gives website Obtained financial, governance, management, multimedia, and employment information Developed networking skills with Carlow employees in all departments



Alumnae Office of Carlow University

• Intern

  • Jan 2011 - Apr 2011

  Organized Rose Marie Hauber Scholarship Luncheon for over hundred guest Operated Excel, and Mail Merging Organized and managed spread sheets for donations and reservations Received Rosie Hauber Scholarship as a result of being their intern Organized Rose Marie Hauber Scholarship Luncheon for over hundred guest Operated Excel, and Mail Merging Organized and managed spread sheets for donations and reservations Received Rosie Hauber Scholarship as a result of being their intern