Experience

NLC Financial Services LLC

• United States
• Accounting
• 1 - 100 Employee

• Office Manager

  • Jul 2020 - Present

  First point of contact for customer service and new client onboarding. Works with vendors, IT, and administration of computer programs. Assists with internal bookkeeping, client document maintenance, and office organization. First point of contact for customer service and new client onboarding. Works with vendors, IT, and administration of computer programs. Assists with internal bookkeeping, client document maintenance, and office organization.



IDEAL DRIVING SCHOOL

• Australia
• E-Learning Providers

• Operations Manager

  • Jun 2019 - Mar 2020

  Keeps the office end of the business running smoothly by completing county paperwork, managing billing, and keeping track of social media accounts. Keeps the office end of the business running smoothly by completing county paperwork, managing billing, and keeping track of social media accounts.



Steidle Pension Solutions, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Retirement Plan Assistant

  • Nov 2018 - Jun 2019

  Assists Plan Sponsor clients with the administration of their qualified retirement plans. Helps with the completion of Annual Questionnaires and works with business owners to streamline the census gathering process. Whether it’s processing a distribution request or an enrollment form, I am always available to help participants as well. Assists Plan Sponsor clients with the administration of their qualified retirement plans. Helps with the completion of Annual Questionnaires and works with business owners to streamline the census gathering process. Whether it’s processing a distribution request or an enrollment form, I am always available to help participants as well.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Experience Associate (Level 2 Advanced)

  • Mar 2013 - Nov 2018

  Troubleshooting Meeting sales, efficiency, and customer satisfaction goals Adapting to constant change Retaining customers by building their best bundle Showing customers the value of their services Member of the Great Place to Work Committee Member of the Communications Committee Organizer of the Anchor House Comcast Cares Day project Designer of Monmouth Junction's Net Promoter Score Logo and Corresponding Tshirts Progressed to A Level 2A Troubleshooting Meeting sales, efficiency, and customer satisfaction goals Adapting to constant change Retaining customers by building their best bundle Showing customers the value of their services Member of the Great Place to Work Committee Member of the Communications Committee Organizer of the Anchor House Comcast Cares Day project Designer of Monmouth Junction's Net Promoter Score Logo and Corresponding Tshirts Progressed to A Level 2A



Independent Contract

• Packaging & Containers
• 1 - 100 Employee

• Editorial Assistant

  • Aug 2012 - Sep 2013

  Organized student work Formatting pieces into Quark Editing for spelling, grammar, and conciseness Wrote an introduction Organized student work Formatting pieces into Quark Editing for spelling, grammar, and conciseness Wrote an introduction



Barnes and Noble

• United States
• Book and Periodical Publishing

• Juvenile Department Lead

  • Jun 2011 - Mar 2013

  Planned displays going up on a weekly basis in three departments Planned events and bi-weekly story times with homemade coloring sheets Provided customer service Organized special events

• Bookseller

  • Aug 2010 - Aug 2011

  Customer serviceBook floor maintenanceMembership sales goals



American Eagle Outfitters

• Sales Associate

  • Aug 2009 - Nov 2010

  Customer Service Maintained Sales Floor Organized Stock Room to maximize efficiency Promoted to Bra Expert within six months Customer Service Maintained Sales Floor Organized Stock Room to maximize efficiency Promoted to Bra Expert within six months