Experience

Alternative Counseling and Wellness Center

• Mental Health Care
• 1 - 100 Employee

• Operations Manager

  • Jul 2018 - Present

  Responsibilities include managing a wide range of day-to-day office operations for multi-location practice. EOB and EFT processing, medical payments, reimbursements, and invoicing. Also accountable for weekly deposits, insurance verification, authorizations, budget administration, office equipment maintenance, and attendance record management. Manages payroll documentation (timesheets, PTO, and absences) for all locations, therapists, and staff in addition to processing payroll weekly. Current utilization of AdvancedMD EHR system for practice management and medical billing services. Previous applications of practice management occurred with NueMD and Kareo systems. ● Promoted from administrative support to operations manager in four months by delivering exceptional customer service. Show less



Main Street Pediatrics

• Towson, Maryland, United States

• Medical Assistant

  • Sep 2012 - Nov 2016

  Supported in day-to-day outpatient care facilities, such as ordering lab equipment supplies, rooming patients, triaging patient calls, administering vaccines, and taking patient vital signs to ensure optimal patient care. Performed suture removal procedure, including rapid flu, strep, and RSV/UA/HCT/PKU/EKG testing. Assisted with medical records, insurance verification, miscellaneous front desk task, in addition to scanning, and indexing by utilizing Allscripts Professional EMR. ● Led the successful execution of reading program that facilitated patients to get free books during visits. ● Acknowledged by senior management by giving full charge of control for ordering medical/office supplies Show less



Kid's Nite Out

• Hospitality
• 1 - 100 Employee

• Billing and Payroll Coordinator/Reservationist/Caregiver/HR Assistant

  • Nov 2002 - May 2012

  Provided comprehensive office support by administering billing and payroll tasks, processing credit cards, and addressing/resolving guest financial problems. Managed daily HR functions, including interviewing potential employees, preparing new employee paperwork, explaining new policies/procedures to incoming employees, designing new employee packages, and assisting with policies and procedures. Assessed caregiver performance and performed ‘in-room’ evaluations to ensure optimal customer service. Oversaw reservations-related duties and miscellaneous office tasks, such as scheduling appointments with guests and responding to telephones. Monitored overall staff activities and ensured smooth daily operations to drive productivity. Rendered exceptional in-room childcare to guests at local resorts. ● Honored with being selected several times to represent the company and speak at local trade shows. ● Awarded ‘Most Efficient Reservationist’ in 2008 and 2009 and ‘Most Detail-Oriented Reservationist.’ In 2010. ● Credited with assisting in the implementation of a new reservations system for the company that enhanced workflow efficiency. Show less



Physician Associates of Florida

• Clermont, Florida, United States

• Pediatric Medical Assistant

  • Jan 2010 - Mar 2012

  Tasks included rooming patients, taking vital signs, triaging patient calls, scheduling in and out of office procedures, insurance verification and referrals, administration of oral and injectable medications, vaccination of patients, set-up and tear down of procedures, and assisting physicians with procedures. Duties also included performing rapid RSV, influenza, and strep testing, UA testing, glucose testing, administering PFT’s, and performing EKGs. Solely responsible for sterilization of all equipment, all outgoing lab preparation, and ordering of all supplies. Front desk check-in and out. Access to local hospital systems to obtain patient information. Also assisted on Family Practice side of facility as needed. Allscripts EMR utilized. Show less



Pediatrics Of Central Florida

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • May 2007 - Feb 2009

  Roles included rooming patients, taking vital signs and recording previous history, setting up and assisting physicians during exams, dressings, administering oral and injectable medications, performing PFT’s, CBC’s, PKU’s, UA’s, and rapid flu and strep testing. Sterilization of medical equipment, maintaining and ordering supplies, instructing patients on medication and procedures, triage calls, scheduling in and out of office appointments, referrals, and insurance verification. EMR computer program used. **Externship from March 2007-May 2007, hired upon completion** Show less