Lauren Graves

Assistant General Manager at The Scion Group
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Contact Information
us****@****om
(386) 825-5501
Location
Columbia, South Carolina, United States, US
Languages
  • English -

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Credentials

  • CPR/AED and First Aid
    American Red Cross

Experience

    • United States
    • Real Estate
    • 700 & Above Employee
    • Assistant General Manager
      • Aug 2022 - Present

      · Partnering with Learning & Development to train, develop, and provide leadership to team members to ensure that team members are pursuing the next steps in their career. Usage of data, conversations, and team building to elevate morale and employee experience. · Advising on all aspects of company policies and procedures; engaging in internal communications with Legal department for administration purposes such as contract matters, risk management, and court appearances. Maintaining files in compliance relating to current policy and local ordinances. · Managing all accounts and utility billing, coordinating accounts receivables, and maintaining regular auditing and documenting. · Upholding company standards by conducting quarterly inspections to identify areas for improvement and to address damage or concerns. · Leading change with assurance while implementing company initiatives fully. · Coordinating with the GM on aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments. Show less

    • United States
    • Financial Services
    • 100 - 200 Employee
    • Financial Annuities & Operations Specialist
      • Jun 2021 - Aug 2022

      · Oversees the financial annuities and operations division of the business, in charge of bringing in 95% of the business's revenue. · Identify, design, and assist in leading sustainable business solutions intended to develop/increase individual and organizational strengths with the goal of driving achievement of current and future business goals. · Efficiently using Microsoft Excel and Google sheets to produce and maintain data spreadsheets as well as create data presentations for the company. · Working alongside financial advisors on business development, searching for and bringing in new clients. · Demonstrating and training new employees on computer systems and various software. · Assists in interviewing potential employee candidates. · Fulfills all client liaison duties; as a intermediary between the company and customer. · Collaborates ideas and knowledge during daily meetings and briefings to set and accomplish month objectives. Show less

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Audi Service Specialist
      • Nov 2019 - Jun 2021

      · Fulfilled management duties as necessary. · Successfully setting monthly target goals as well as sales challenges between employees to create a competitive environment. · Assisted the Service Manager in training new employees, client interfacing, usage of data systems and vehicle repair knowledge. · Assigned and maintained employee's schedules, assigning work based on the individual's knowledge and strengths. · Self-motivated individual with involvement in luxury automotive brands, providing superior customer gratification and brand loyalty. · Built and maintained strong relationships with clients and company members. · Successfully achieved monthly target and sales goals. · Provided resolutions and action plans to repair vehicles to attain customer satisfaction. · Assisted in training new employees client interfacing, usage of Reynolds, and vehicle repair knowledge. Show less

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Porsche Service Specialist
      • Jun 2017 - Nov 2019

      · Managed payroll, technician weekly and monthly hours, and commissions. · Fulfilled management duties such as keeping employees on task and overseeing workflow and the logistics of incoming operations. · Handled customer complaints and found resolutions to maintain customer satisfaction and loyalty to the company. · Proficient in Dealertrack, ASRPro Inspect and Scheduling software. · Maintained high expectations of customer satisfaction and preservation of brand loyalty. · Achieved CSI scores over 95 percent, executed CSI scores of 100 percent in recent months. · Created and achieved monthly target goals set for service and shop employees. · Implemented product knowledge, service and sales experience to effectively communicate and advise vehicle owners. · Worked outside of set business hours to facilitate personal delivery of vehicle back to clients creating strong relationships and gratification. Show less

    • Medical Practices
    • 1 - 100 Employee
    • Full time Intern
      • Jan 2017 - Apr 2017

Education

  • Winthrop University
    Bachelor of Science - BS, Kinesiology and Exercise Science
    2013 - 2017

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