Experience

LifePoint Health®

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Medical Staff Credentialing Coordinator

  • Oct 2018 - Present

  Project coordinator responsible for project completion & administrative assistance. Responsible for organizing, maintaining, and verifying all aspects of the credentialing process for healthcare practitioners applying for privileges at LifePoint hospitals.



Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Application Support Specialist

  • Jul 2014 - Apr 2018

  Under limited direction provides support, counsel and solutions to users of electronic applications. Responds efficiently and professionally to all inquiries using sound judgment based on experience, training and department protocols and policies.* Provides direct support via telephone, email or service desk software for system applications within incumbent's scope of training, skills, and experience, in an efficient and professional manner.* Evaluates and prioritizes incoming telephone and email requests from associates for operations or technology assistance on hardware and software.* Assesses nature of operational or technical issues to determine appropriate actions and advises associates on best practices based on knowledge of internal business issues and processes to improve operations and products. Works independently and has decision-making authority as it relates to user support.* Provides consultation and expert advice to management related to operational and technical issues and improvements. Prepares progress reports and updates management on status of problems.* Troubleshoots set up and configuration of system hardware and software within the scope of skills and experience. Maintains set up files within the application system.* Develops and conducts formal training or impromptu training via telephone on the correct usage of the system application.* Follows up with employees to evaluate the effectiveness of resolution.* Remains up to date on all system applications to include interacting with the various software vendors and attending training as needed.* Maintains report tracking system by logging support calls/emails and following up on outstanding issues.* Completes special projects and assignments as requested.



IBEX

• Technical Support Advisor

  • Mar 2012 - Jul 2014

  * Carefully listened to and understood customer issues.* Probed and isolated issue causes. * Utilized available resources to identify appropriate solutions for customers.* Explained product features and benefits, answering questions and setting proper expectations for customer inquiries.* Ensured customer satisfaction through effective call resolution.* Identified and escalated emerging product or customer dissatisfaction issues.



Saint Thomas Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Transporter

  • Oct 2008 - Mar 2012

  *Established and maintained communication with patients and coworkers to improvequality of service and customer satisfaction.*Transported patients inside and outside of the facility to designated areas in a punctualand timely manner.*Offered comfort and support to patients and their families.*Transported medical equipment, supplies and laboratory specimens to designatedtreatment, diagnostic and patient care areas.*Respected and protected patient confidence and hospital confidentiality by keeping allsensitive and patient information private.*Followed all protocols and procedures to ensure safe delivery of patients, theirpossessions, supplies and laboratory specimens.*Maintained a secure, clean and healthy work environment by adhering to thestandards and regulations that are set forth by the hospital and local, state and federalgovernments.*Regularly participated in ongoing education to improve knowledge and skills.