Project Manager/ Scrum Master

• May 2023 - Present

IT Project Manager/Business Systems Analyst (Remote)

• Oct 2021 - 2023

• Led the IT team for project development, ensuring compliance with established policies, tracked multiple workstreams, ensured timelines and objectives were met, and oversaw daily operations. • Developed IT project management plans, work breakdown structures, and project schedules, tracked performance, and identified constraints to ensure prompt delivery of tasks and deliverables. • Communicated project status with stakeholders and provided data analysis with visual representations to managers and stakeholders. • Managed resource allocation for multiple projects and identified program and project goals and objectives. • Served as the business systems analyst for software development projects with multiple sprints, documented IT business needs and functional requirements and managed and troubleshooted solutions. • Developed user how-to tutorials and SOPs, worked with technical teams to capture requirements and drove solution enhancements. • Utilized project management tools, including Microsoft Azure, to produce agile artifacts, developed and deployed dashboards to collect insights backed by data, performed backlog grooming, and facilitated Scrum and Sprint Reviews with technical teams. • Supported, preserved, and provided maintenance for business application software and components to accomplish specific tasks, simplify workflows, and improve communications among cross-functional teams. • Interviewed potential candidates for business analyst and project manager roles and gathered business requirements for data migration needs, and prepared data migration strategies, including migration risk, milestones, and sign-off details. Show less

Business Analyst / Consultant

• Aug 2019 - Dec 2021

• Led the development of requirements for IT initiatives for the eProcessing product lines from inception to conclusion. • Assisted project members in analyzing and evaluating system requirements, optimization, and maintenance in various specialties. • Conducted data analysis and research through data mining to identify patterns and trends and provide insights to stakeholders. • Managed the systems lifecycle, from inception and operations to sunsetting/retirement, including gathering maintenance requests, converting them into changes, designing changes, and helping implement them. • Assisted product owners in discovery, analysis, testing, and project management to ensure effective IT requirement identification, design, and management. Develop training and communication plans for operational readiness. • Maintained data dictionaries and standardized data processes to ensure the accuracy and consistency of data across USCIS systems. • Developed data management processes and procedures through data warehousing to consolidate large data sources for valuable business insights and improved decision-making with Product Owners in USCIS. Show less

Project Manager

• Aug 2014 - Aug 2019

• Led requirements gathering sessions for multiple program offices within the Department of Defense's Defense Healthcare Management Systems program, utilizing the CA PPM platform.• Translated functional software requirements into technical requirements for developers, design reviews, and user acceptance testing.• Assessed organizational risks and issues using the CA PPM platform and developed mitigation strategies.• Organized raw data to identify trends and make recommendations to management for improving data storage and reporting.• Provided training to new users and conducted ad-hoc training sessions to encourage user adoption, including out-of-state travel.• Designed mock-up templates for tool configuration and report outputs and developed Standard Operating Procedures (SOPs) and policies, Help Tutorials, and How-To Guides for PMAT.• Participated in the Agile development process by attending daily meetings, writing user stories and acceptance criteria, and coordinating with the technical team during sprints and releases.• Conducted data mining to identify patterns and relationships and help resolve business problems through data analysis for National Archives and Records Administration and National Cancer Institute programs. Show less

Business Consultant, Business USA, Office of The Secretary

• Oct 2012 - Sep 2014

• Provided program management support for a multi-million-dollar White House presidential initiative within the Department of Commerce Business USA organization.• Consulted on PMO activities, evaluated and designed business process improvements, and developed a governance structure to establish a framework for collaborative decision-making.• Identified and mitigated departmental risks of all divisions, communicated data quality requirements and status reports to project team members and stakeholders, processed invoices and travel vouchers, and managed budget and expense reports.• Aligned past performance metrics with organizational goals, designed internal and external performance metrics, analyzed trends in customer service channels, and developed action plans to align performance with organizational goals.• Developed email campaigns, newsletters, surveys, and other marketing collateral; researched and developed a marketing database; promoted BusinessUSA via social media channels; and coordinated meetings and events.• Developed one-pagers, quarterly newsletters, company signature line, and capabilities statement; set up and managed all social media channels; and coordinated company quarterly social events.• Assisted with RFI/RFP development for contracts, and assisted with the development of professional growth and retention process, recruit and hire process, and training application forms.• Managed performance data analysis tools like Webtrends Analytics, Iperceptions, and Google Analytics. Analyzed ROI of assets to prove efficiency and organized data by identifying trends. Show less

Functional Analyst

• 2012 - Aug 2014

Provide program management support for multi-million dollar White House presidential initiative within the BusinessUSA organization.Project ManagementConsult on PMO activities by designing business process improvement including internal PMO processes, templates, and stakeholder management protocols. Develop a Governance structure that has established a framework for collaborative decision-making relating to content management, interagency marketing, and technology innovation. Manage continual service improvement plan to align information technology services to business needs by implementing improvements to IT services. Identify, analyze, manage and mitigate departmental risks of all divisions. Develop strategic plans, deliverables, and reports to Office of the Secretary. Plan execute, and evaluate projects according to timelines and budgets. Processed invoices, travel vouchers, and managed budget and expense reports.Performance Management.Conduct assessment of past performance metrics aligned with organizational strategic goals and objectives and GPRAMA. Design annual internal and external performance metrics. Develop standard operating procedures for performance processes. Monitor, track, and analyze performance trends for customer service channels including government websites, contact center, and social media. Develop performance action plans aligned with organizational goals. Manage Webtrends Analytics, Iperceptions, and Google Analytics reporting mechanisms to collect and analyze performance data. Conduct gap w/ performance reporting systems and implement change management plan.Marketing Management. Develop email campaigns, newsletters, surveys, and other marketing collateral. Develop Marketing database consisting of speaking engagements, conferences, business forums and events for BusinessUSA. Promote BusinessUSA via Social Media channels including Twitter, Facebook and LinkedIn. Develop, track, and monitor Partner marketing promotions. Show less

Executive Assistant for Chief of Staff (Defense and Veterans Brain Injury Center)

• 2011 - 2012

Enhance managerial effectiveness by providing executive administration and information management support to the Chief of Staff as well as representing Chief of Staff to others. Consistently exceeded expectations in the following areas of focus:Project Management. Interfaced with high level point of contacts, including senior staff (COL, CDR, and Major General Ranks) and board of directors, as well as members. Managed contractors on deadlines for reporting and deliverables developed and submitted instructions departmental reports. Coordinated and managed submission and summarization of monthly reports and taskers. Assisted Chief of Staff with strategic and tactical planning, executive presentations and reports. Managed approval and submission of travel vouchers and timesheets.Administration Support. Handled all correspondence, including screening, directing and prioritizing phone calls, sorting and distributing mail and drafting email, memos and letters. Organized multiple meetings including Weekly Senior Leadership Team meetings, Weekly Operations Meetings and Weekly Executive Assistants’ Meetings, and Monthly National Call Meetings, published meeting minutes. Responsible for meeting coordination and setup (solicit agenda items, set-up go-to-meeting, distribute documents needed, reserve room, verify schedules, arrange for catering, etc.). Collected, distributed and maintained confidential departmental documentation. Maintained Chief of Staff’s calendar. Assisted in organizing, coordinating and providing logistical support for annual conferences. Perform miscellaneous administrative duties for the Office of COS Show less

Directorate Executive Assistant (Defense and Veterans Brain Injury Center)

• 2011 - 2011

Enhance managerial effectiveness by providing executive administration and information management support to the Directorate office including government and contractor staff. Consistently exceeded expectations in the following area of focus:Program Management.Developed executive reports and presentations for departmental leads. Prepare invoices, memos, financial statements. Review and manage inbound and outbound communications, including but not limited to mail, email, telephone, meetings, newsletters, subscriptions, copying, filing, faxing, and routing for PMO. Procure, stock, and organize all supplies and materials. Execute various business events on behalf of the organization. Manage all other executive level administrative tasks including conference calls and travel arrangements. Show less