Experience

Montana Group

• New Zealand
• Hospitality
• 1 - 100 Employee

• Human Resources Advisor

  • Sep 2022 - Present

  Looking after end-to-end recruitment, HR strategies and developing new structure and systems Looking after end-to-end recruitment, HR strategies and developing new structure and systems



Atlantis Health

• United States
• Marketing Services
• 100 - 200 Employee

• People Leader

  • Jul 2021 - Feb 2023

• Data and Reports Coordinator

  • Apr 2022 - Jul 2022

  Delivering stats and reports across multiple accounts. Following daily, weekly or monthly cadences and assisting quality teams to analyse KPIs or error reports.

• Quality Advisor

  • Jan 2021 - Jun 2021

  While working in COVID response, myself and 2 other supervisors were asked to curate a shared role of Quality Advisor within the Atlantis Contact center.Between the three of us we work towards targets to help agents improve in call quality to secure bookings for the New Zealand Blood Service and Molemap. With a focus on compassion, resilience, empathy and objection handling, we live coach and hold regular 1:1 evaluations with team members as well as running research-based workshops.

• COVID Welfare Supervisor

  • Aug 2020 - Jun 2021

  I was brought on as a COVID19 advisor during the 2nd outbreak in Auckland, August 2020. Our role was to connect with close contacts daily for 14 days to ensure they were healthy, compliant, financially looked after and free of stress and anxiety. The programme is run by Whakarongorau Aotearoa, the national telehealth service.I was offered a supervisor role prior to starting and after a very rapid onboarding process, including learning several new online programmes, I was given a team of 9 agents to mentor and coach as they made their way through their daily health check calls.The role requires a delicate balance of qualitative and quantitative approaches. As we have to meet Ministry Of Health and National Contact Tracing Service guidelines with call safety, and ensure that service users are receiving the best service they can, I have been meticulously reviewing calls and turning that into regular coaching sessions for my agents to improve call rapport and effectiveness . As the team was onboarded at the same time as me, I have also been able to offer technical support and, when needed, emotional support following difficult experiences while irritated people take out their frustrations on my agents.This role continues to shift and develop, with the latest changes including creating an entire training outline for our new generation of supervisors. The purpose of our team is to maintain our skills to be ready for any COVID outbreak in New Zealand in an effort to contain the virus and avoid future lockdowns.During the February Auckland outbreak I assisted in onboarding and training 45 new advisors in a high pressure environment. Many required 1:1 training and guidance to ensure they were resilient enough to complete calls to a high standard and to reduce attrition



Blacklock

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Reservations manager

  • Apr 2019 - Mar 2020

  I worked for nearly a year at Blacklock Soho, in the heart of London's iconic West End. Blacklock has established itself as a London institution, serving the best Beef, Lamb and Pork in the country in a fun atmosphere with high-end service and cheap but delicious cocktails. As reservations manager I ensured that the customer experience was exceptional from the first phone call or email, and I implemented email and phone standards to be used for any situation. While working on the door as Maitre D', I was encouraged to use my enthusiastic and friendly nature to welcome each guest with open arms and always find a result that worked for them; it gave me immense joy to make sure 'everyone leaves happy'. Using my experience as a restaurant manager and Events co-ordinator, I helped our amazing team to maintain standards and go above and beyond with every guest. Our books were always busy, partly due to the fact Blacklock has a 3 month waitlist for their famous Sunday Roast and that they are a walk-in restaurant in the evenings. I was heartbroken to have to leave Blacklock in March 2020 due to COVID, but the lessons I take from the business and the team stay with me in my personal and professional life.



Soho Radio

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Producer

  • Aug 2016 - Feb 2020

  A volunteer producer at the fiercely independent Soho Radio. Also co-creator of a short-lived, soon to be revived Music/culture Show 'Interqueerence' A volunteer producer at the fiercely independent Soho Radio. Also co-creator of a short-lived, soon to be revived Music/culture Show 'Interqueerence'


Small Beer Brew Co.
• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee
• Head of Events

  • Jun 2018 - May 2019


Boma Bar & Restaurant

• General Manager

  • Apr 2017 - Oct 2017

• Trainee Floor Manager

  • Feb 2017 - Apr 2017

  Joining the already successful Boma Restaurant Group in their newest restaurant, Boma Bridge, in Putney. Here I am under the guidance of the GM, AGM and owners learning how to run the restaurant before moving into more exciting ventures within the venue. 2017 will be a very good year for Boma Bridge and I am excited to be a part of the team to develop and promote Putney's newest destination.



Little Concert

• United Kingdom
• Musicians

• Local Hero

  • Feb 2017 - Aug 2017

  This is a Freelance position within the exciting start-up 'little concert'. Currently working to write content for the site to boost the brand awareness and site traffic as well as keeping our growing community engaged with the product. I also am helping to scout unique and exciting venues to be featured on the site This is a Freelance position within the exciting start-up 'little concert'. Currently working to write content for the site to boost the brand awareness and site traffic as well as keeping our growing community engaged with the product. I also am helping to scout unique and exciting venues to be featured on the site



Hire Space

• United Kingdom
• Events Services
• 1 - 100 Employee

• Venue Expert

  • Oct 2016 - Jan 2017

  After 6 months in Community Support I joined the successful and unique Hire Space Venue Experts.As a Venue Expert, we develop and nurture relationships with over 4000 venues across the UK to help you find the ideal space for your event. We can also help you take care of the planning, catering, photography and anything else you may need to make your event run smoothly. A Venue Expert is your personal Venue Finder, saving you time and money in finding and booking a space.

• Venue Co-ordinator, Community Support

  • Mar 2016 - Sep 2016

  Offering support and advice to venue mangers to generate higher quality venue profiles for customer use and to ensure Hire Space can always recommend the best options to requests for proposals. This also included writing copy for venue profiles to boost traffic.While being part of the support team, I have also contributed to customer enquiry optimisation and mission development within the team of 5.This role has been important to empower venue managers to create a comprehensive profile for their venue on the Hire Space website. It has involved time management in replying, composing personal emails specific to a venue's needs and offering marketing advice to enhance their business.Bening part of a start-up has also enabled me to measure my daily activities against the company wide quarterly strategies, whilst still working with our ever growing venue manager, supplier and customer database.This role began as a temporary position to assist Hire Space throughout an office move, growth and expansion and has resulted in a job offer to join the Community Support team permanantly



GLADWIN BROTHERS ENTERPRISES LIMITED, The Shed, Notting Hill

• Senior Waitress

  • Oct 2014 - Nov 2015

  While working with The Shed team, I served up to 150 covers per dinner service including celebrities and royalty. My food + wine knowledge, and service were greatly commended and I loved every minute of my job. Key tasks included: - Maintaining a positive and enthusiastic attitude in every activity - Run food, manage a busy pass, seat guests, take orders, clear, reset and manage a section - Working on the bar, making basic cocktails and coffee, prioritising orders and helping will full-bar open and close down - Interacting with 700-1000 individuals on a weekly basis - Learning new dishes and studying wines, communicating my knowledge to customers and other staff - Staying cool-headed in a very fast paced environment with lots of strong personalities



Charm Factory

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Music PR intern

  • Sep 2014 - Mar 2015

  A Small but busy Music PR agency. Key tasks included -Website content creation and website maintenance -Creating social media plans and managing and reviewing -Building and maintaining relationships with managers, venues, journalists, promotional companies and artists -Helping to coordinate an office move with recycling and selling old equipment, organising all parcels and setting up new offices -Basic Administration tasks including organising postage and parcel, ordering supplies and fixing technical difficulties



Laboratory for Animate Technologies

• Motion Capture Performer

  • Mar 2014 - Jul 2014

  Facial expression motion capture. Using internal and external stimuli to build up an Avatar portfolio. Helping to create a revolutionary interface for self-service technologies. Facial expression motion capture. Using internal and external stimuli to build up an Avatar portfolio. Helping to create a revolutionary interface for self-service technologies.



Pita Pit NZ

• Supervisor

  • Sep 2013 - Jul 2014

  Key tasks included - Working busy events and expos - Interviewing and training new staff - Forming and maintaining relationships with customers - Motivating staff and offering constructive feedback - Following specific procedures and operations - Solo opening and group closing of the store - All elements of cash handling, administration, and inventory management. Key tasks included - Working busy events and expos - Interviewing and training new staff - Forming and maintaining relationships with customers - Motivating staff and offering constructive feedback - Following specific procedures and operations - Solo opening and group closing of the store - All elements of cash handling, administration, and inventory management.


WORLD: Factory of Ideas and Experiments
• Fashion Stylist

  • Oct 2011 - Oct 2013