Customer Operations Manager

• Oct 2023 - Present

Implementation Specialist

• May 2022 - Nov 2023

Implementation Specialist

• Feb 2022 - Apr 2022

Ancillary Program Specialist

• Jan 2019 - Mar 2022

• Successfully managed our ancillary partners while building new relationships with existing and new partners • Creating new processes to improve efficiency bringing total revenue above $600,000 • Managing RFP’s for our ancillary partners and collaborating to offer strategic quotes • Created a marketing campaign to promote an on-demand version of our weight loss program where over 100 members applied, while the average class size is 35 • Successfully managed our ancillary partners while building new relationships with existing and new partners • Creating new processes to improve efficiency bringing total revenue above $600,000 • Managing RFP’s for our ancillary partners and collaborating to offer strategic quotes • Created a marketing campaign to promote an on-demand version of our weight loss program where over 100 members applied, while the average class size is 35

A Healthier You Operations and Programs Specialist

• Nov 2015 - Jan 2019

● Lead the management of A Healthier You operations with a focus on enterprise integration among multiple company departments such as Sales and Marketing, Membership, Product Development and Customer Service ● Negotiated monthly service level agreements that improved overall vendor performance averaging $40,000 in payments a year ● Organized and implemented groups on the A Healthier You Platform while becoming the subject matter expert ● Developed and maintained relationships with all… Show more ● Lead the management of A Healthier You operations with a focus on enterprise integration among multiple company departments such as Sales and Marketing, Membership, Product Development and Customer Service ● Negotiated monthly service level agreements that improved overall vendor performance averaging $40,000 in payments a year ● Organized and implemented groups on the A Healthier You Platform while becoming the subject matter expert ● Developed and maintained relationships with all A Healthier You vendors ● Collaborate with Marketing Specialist to edit and create collateral for program Show less ● Lead the management of A Healthier You operations with a focus on enterprise integration among multiple company departments such as Sales and Marketing, Membership, Product Development and Customer Service ● Negotiated monthly service level agreements that improved overall vendor performance averaging $40,000 in payments a year ● Organized and implemented groups on the A Healthier You Platform while becoming the subject matter expert ● Developed and maintained relationships with all… Show more ● Lead the management of A Healthier You operations with a focus on enterprise integration among multiple company departments such as Sales and Marketing, Membership, Product Development and Customer Service ● Negotiated monthly service level agreements that improved overall vendor performance averaging $40,000 in payments a year ● Organized and implemented groups on the A Healthier You Platform while becoming the subject matter expert ● Developed and maintained relationships with all A Healthier You vendors ● Collaborate with Marketing Specialist to edit and create collateral for program Show less

Support Staff

• Sep 2011 - Nov 2015

● Managed health screenings for employees at various businesses nationwide to lower insurance premiums ● Utilized CRM database of client information to help with account setup and management ● Encouraged employees to participate in Blue Cross sponsored programs including nutrition, stress management, and weight loss ● Identified and priorities pain points with new vendor; worked with leadership to successfully implement resolutions and improvements ● Managed health screenings for employees at various businesses nationwide to lower insurance premiums ● Utilized CRM database of client information to help with account setup and management ● Encouraged employees to participate in Blue Cross sponsored programs including nutrition, stress management, and weight loss ● Identified and priorities pain points with new vendor; worked with leadership to successfully implement resolutions and improvements

Service Provider

• May 2011 - Aug 2011

● Advised clients on strategies for achieving personal health goals ● Informed clients about the screening process including what data was being collected, and who would see it ● Advised clients on strategies for achieving personal health goals ● Informed clients about the screening process including what data was being collected, and who would see it