Experience

TSYS Managed Services EMEA

• United Kingdom
• Financial Services
• 300 - 400 Employee

• HR Manager

  • Jul 2021 - Present

• HR Business Partner

  • May 2015 - Aug 2021

  Working for an outsourced provider managing credit card services. Reporting to the HR Manager, mentoring and supporting 2 HR Advisors and 1 HR Administrator with day to day activities for an operational contingent of c500 staff, operating under a Business Partner model with the back office/ support functions and senior management. Responsibilities include:Business Partnering:• Partnering with Senior Management and support functions on people plans.Change:• HR Change projects: working with the project team on the change of closing hours, inter-team changes, introduction of client specific security checks and on-boarding of a new service provision. Resource, Capability & Talent Planning• Work in partnership with Managers to improve their own, and their team's performance through coaching, advising and sharing best practice.• Assisting Managers on a talent toolkit, skills matrix and succession planning.• Supporting the HR function to develop professional capabilities and deliver HR strategy. • Annual Merit process.Employee Relations:• Providing advice and guidance to the HR team on case management and complex case management• Provide employee relations advice to managers in the areas of performance/capability management and Employee Relations. • Consultations on changes to terms and conditions of employment/redundancy.• Update and review all policies and procedures to identify changes in accordance with best practice. HR Processes & MI:• Streamlining existing processes by working with the US counterparts. • Developing HR KPI’s, for sickness, leavers, headcount. • Streamlining and managing the employee benefits including engaging with new and prospective providers to ensure best opportunitiesEmployee Engagement:• Working closely with senior management on engagement plans to reduce employee retention against HR statistics. Show less



Chorus Law

• United Kingdom
• Legal Services
• 1 - 100 Employee

• HR Officer

  • Jan 2012 - May 2015

  A great role giving me exposure to a wide variety of HR issues. I am currently developing within Employee Relations, providing guidance and support on absence management, D,C & G and anything else that falls within the ER remit.• Deliver effective HR support, solutions and advice to Team Managers and Senior Managers regarding o Recruitment and Selectiono Volume ER case worko Performance Developmento Policy & Procedures• Direct experience of managing complex employee relations cases, delivery of recruitment services to managers, performance and absence management and demonstrate an ability to build strong working relationships at all levels within the business. • A wide variety of HR activities involving Recruitment, Disciplinary & Grievance, and general ER cases with a strong emphasis on Performance Management activities.• Assist in the development and implementation of Policies, procedures and workflows in order to support its delivery to the business.• Construct and present analysis of HR MI on retention, absences, costs, exit interviews• Payroll processing• HR administration and record maintenance.• Manage the HR Management database and its development.• Develop and deliver training to internal parties as required covering all aspects of HR, coaching managers to ensure capability is maintained• Ensure excellent customer service is delivered consistently across the business.• Deliver ad hoc projects as required within the HR Department• Support the HR Manager in delivering the HR services, deputising for other roles as required Show less

• HR Administrator

  • Jun 2010 - Feb 2012



Holiday Inn

• Area Sales Co-ordinator

  • May 2010 - Jun 2010



Village Hotels

• Hospitality
• 700 & Above Employee

• M&E Sales Manager

  • Jan 2006 - May 2010



Corus Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• M&E Manager

  • Apr 2003 - Jan 2006