Experience

The Bouqs Company

• United States
• Retail
• 1 - 100 Employee

• Account Manager - Events & B2B

  • May 2022 - Present

• B2B and Wedding Client Specialist Coordinator

  • Apr 2021 - Present

  - Utilize site, social media, and email to respond to and resolve client inquiries- Increase NPS and Wedding Wire rating from 4 to 4.6- Identify pain points and implement new strategies to improve overall customer experience - Building out multi-brand ZenDesk account to improve process and scalability- Create and execute marketing campaigns to gain customer reviews and UGC



BEST BRIDE

• United States
• Events Services
• 1 - 100 Employee

• Event Coordinator

  • Oct 2020 - Jan 2021

  - Created hierarchy and categories to organize company database to improve event planning proficiency - Created uniformity amongst all company templates to ensure a consistent planning experience - Stepped outside of role to redesign company platforms, rewrite copy, and create brand conformity - Created hierarchy and categories to organize company database to improve event planning proficiency - Created uniformity amongst all company templates to ensure a consistent planning experience - Stepped outside of role to redesign company platforms, rewrite copy, and create brand conformity



Career Group

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Recruiting Coordinator

  • Feb 2020 - Mar 2020

  Laid off due to COVID-19 - Supported Senior Vice President with all daily administrative tasks - Qualified new applicants through resume review, interviews and reference checks - Kept candidate pipeline warm through daily communication via emails and phone calls - Organized dynamic calendars to efficiently manage recruiter and candidate schedules Laid off due to COVID-19 - Supported Senior Vice President with all daily administrative tasks - Qualified new applicants through resume review, interviews and reference checks - Kept candidate pipeline warm through daily communication via emails and phone calls - Organized dynamic calendars to efficiently manage recruiter and candidate schedules



Lea & Viola

• Greater New York City Area

• Production Assistant

  • Apr 2019 - Feb 2020

  - Worked cross-functionally between sales and operations teams to ensure all client deadlines were met - Created PO’s and WIP charts that steak holders relied on for KPI reporting - Maintained relationships with oversea factories through daily communication - Participated in sales review to note opportunities and highlight achievements - Managed sample shipments, selections, and compliance coordination - Worked cross-functionally between sales and operations teams to ensure all client deadlines were met - Created PO’s and WIP charts that steak holders relied on for KPI reporting - Maintained relationships with oversea factories through daily communication - Participated in sales review to note opportunities and highlight achievements - Managed sample shipments, selections, and compliance coordination



Bird Bakery

• Dallas, TX

• Assistant Manager and Assistant Event Coordinator

  • Dec 2016 - Jul 2018

  - Acted as the main point of contact for all clients during the event planning process - Managed all event coordination and day-of staff - Coordinated event set-up and breakdown - Organized and followed budget management for each event - Established and maintained relationships with vendors, brands and other local companies - Managed three schedules to balance staff availability, event dates/times, and personal engagements - Assisted with the creation of new marketing strategy - Participated in community outreach via social media, word of mouth, and brand partnerships Show less