Manager of Training

• Jan 2023 - Present

Senior Lead Trainer

• May 2022 - Jan 2023

Lead Trainer

• Mar 2020 - May 2022

Training Specialist

• Jul 2017 - Mar 2020

Corporate Administrator/ Trainer

• Sep 2014 - Jul 2017

• Train incoming onsite staff on our property management software as well as support the on-site staff with software issues • Compile financial and community reports for owner/investor analysis • Assist with the process of on-boarding new communities and on-site staff • Train incoming onsite staff on our property management software as well as support the on-site staff with software issues • Compile financial and community reports for owner/investor analysis • Assist with the process of on-boarding new communities and on-site staff

Community Manager

• Feb 2014 - Aug 2014

• Preformed punch walks of new units being added to the property (200 total) • Accrued monthly bills after month end close and preformed budget variance reports • Controlled make ready board to ensure make readies were completed in a timely manner • Preformed punch walks of new units being added to the property (200 total) • Accrued monthly bills after month end close and preformed budget variance reports • Controlled make ready board to ensure make readies were completed in a timely manner

Community Manager

• Feb 2013 - Jan 2014

• Managed property finances by processing community bills in a timely fashion• Preformed eviction processes including court appearances and Writ of possession procedures• Handled resident complaints and customer service escalations

Business Manager

• Sep 2010 - Mar 2013

Assistant Manager

• Dec 2009 - Sep 2010

• Toured model and ready units to prospective residents • Performed end of month financial reports and audits as well as first of the month billing procedures • Performed extensive marketing projects to further penetrate the market as new community in the area • Toured model and ready units to prospective residents • Performed end of month financial reports and audits as well as first of the month billing procedures • Performed extensive marketing projects to further penetrate the market as new community in the area

Assistant Community Manager

• Mar 2008 - Dec 2009

• Collected rents and handled delinquent accounts within business laws and company guidelines • Provided support to leasing staff for day to day operations and community issues • Headlined property audits and financial reports • Collected rents and handled delinquent accounts within business laws and company guidelines • Provided support to leasing staff for day to day operations and community issues • Headlined property audits and financial reports

Assistant Community Manager

• Sep 2007 - Mar 2008

• Assisted company leadership with property remodel and financial turnaround • Ran financial and statistical reports for analysis • Supported leasing, maintenance, and marketing staff with day to day operations and special events • Assisted company leadership with property remodel and financial turnaround • Ran financial and statistical reports for analysis • Supported leasing, maintenance, and marketing staff with day to day operations and special events

Leasing Agent/Assistant Community Manager

• May 2005 - Sep 2007

• Toured the model and ready units to prospective residents • Provided support to leasing staff for day to day operations and community issues • Headlined property audits, financial reports, and daily bank deposits • Toured the model and ready units to prospective residents • Provided support to leasing staff for day to day operations and community issues • Headlined property audits, financial reports, and daily bank deposits