Experience

Sunlight Financial

• United States
• Financial Services
• 100 - 200 Employee

• Director - Emerging Products

  • Jul 2021 - Present

• Senior Manager - Emerging Products

  • Dec 2019 - Jul 2021

• Quality Assurance and Control Manager

  • Sep 2018 - Dec 2019

• Senior Operations Analyst

  • Mar 2016 - Sep 2018



Bank of America

• United States
• Banking
• 700 & Above Employee

• Client Engineer

  • Jun 2015 - Mar 2016

  Operations MAP | Remote Deposit Client Implementation• Manage driver migration data to better understand customer behavior related to technology enhancements• Drive E2E technology enhancements through engagement in PPV testing, SIT testing, and post-deploy control monitoring for 75,000+ customers• Collaborate with business and technical partners to effectively manage new code drops, hot fixes, and disaster recovery exercises

• Operations Analyst

  • Jun 2014 - Jun 2015

  Operations MAP | Independent Control Testing• Monitored remediation progress and validation results for GSE quality control tests within 19 workstreams to ensure appropriate action is taken and validated to resolve non-performing tests• Initiated reporting tool transformation and improvement project to increase data integrity and streamline reporting efficiency• Redefined organization structure and workflow to accommodate a 30% add to testing portfolio• Increased month over month third party vendor forecasting model accuracy by appx 20% • Achieved a 50% reduction of Type 1 overturns resulting in savings of appx $250,000, annually through Six Sigma methodology Show less



Appalachian State University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Aug 2013 - May 2014

  • Analyzed the success, development, and key relationships of 300 hall of fame inductees to assist in the creation of a database containing 25,000+ people recognized with extraordinary career success • Identified influential trends and patterns of inductees within extensive hall of fame database • Analyzed the success, development, and key relationships of 300 hall of fame inductees to assist in the creation of a database containing 25,000+ people recognized with extraordinary career success • Identified influential trends and patterns of inductees within extensive hall of fame database



Octapharma Plasma, Inc.

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Human Resources Assistant

  • May 2012 - Aug 2012

  • Analyzed terminated and current employee personnel files • Compiled HR documents and generated them into an online digital imaging system • Assisted in streamlining the Human Resources document management system • Analyzed terminated and current employee personnel files • Compiled HR documents and generated them into an online digital imaging system • Assisted in streamlining the Human Resources document management system