Experience

Pennsylvania Human Relations Commission

• United States
• Government Administration
• 1 - 100 Employee

• Human Resources Director

  • Apr 2023 - Present

  Harrisburg, PA Direct strategies, initiates and operates for human resource services program for PA Human Relations Commission. This includes personnel and position management, labor relations, staff development and compliment management. Advises senior managers on all human resources issues and serves as a member of the PHRC senior management team.



Pennsylvania Department of Corrections

• United States
• Law Enforcement
• 100 - 200 Employee

• Human Resources Analyst III, Labor Relations

  • Apr 2019 - Apr 2023

  Mechanicsburg, PA Supervises and manages employee performance, performance improvement plans and employee relations. Consults with all levels of agency staff to provide training strategies to meet needs. Represents Department in Commonwealth wide meetings of the Employee Relations Division.



Pennsylvania Liquor Control Board

• United States
• Beverage Manufacturing
• 300 - 400 Employee

• Human Resources Analyst II, Employee Training

  • Jan 2018 - Apr 2019

  Harrisburg, Pennsylvania Area Designed, facilitated and developed functional/technical training courses for entire agency, and delivered agency wide training programs for both store operations and administrative employees.

• Fine Wine and Good Spirits Specialist

  • Dec 2016 - Jan 2018

  Cumberland County, PA Assisted in the operation of state-owned Fine Wine & Good Spirits stores. Took special orders for merchandise not in stock and prepared initial purchase request. Provided exceptional customer service by continuously learning and developing product knowledge to effectively meet customer needs.



PHEAA

• United States
• Financial Services
• 700 & Above Employee

• HR Lead/State Grant & Special Programs Specialist, Public Affairs Department

  • Apr 2012 - Jun 2016

  Harrisburg, PA On-boarded and conducted new hire orientation for incoming staff. Acted as point of contact for escalated questions/issues relative to forms/documents for all staff members. Provided strategic and quality improvement plans by training operational staff.

• Guarantor Analyst, Client Relations and Loan Operations Department

  • Mar 2010 - Apr 2012

  Harrisburg, Pennsylvania Area Introduced new processes, policies and procedures which ensured compliance, reduced operational risk, improved efficiencies and customer satisfaction. Determined areas of improvement in the files analysis function, documentation and account history to ensure the loan has been serviced.

• Loan Counselor, Client Relations and Loan Operations Department

  • Jan 2008 - Mar 2010

  Harrisburg, Pennsylvania Area Minimized losses by collecting student loan debt and resolving delinquency. Trained and significantly improved performance levels of clerical and permanent employees.



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Nov 2006 - May 2011

  Hershey, Pennsylvania, United States Drove sales, maximized retention and acquisition of clients through consistently providing exceptional customer service. Successfully developed and executed sales plans and strategies, communicating recommendations and best sellers.



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Assistant Coordinator

  • Apr 2010 - Jun 2010

  Harrisburg, PA Recorded, verified and cataloged the 5am, 5:30am, 6am, and 6:30am newscasts from WGAL-TV on talk news radio, KISSFM 99.3.