Lauren Connelly
Business Development Manager at Open Road BMW of Morristown- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Robert C. Smith
Lauren is a rare talent. One of the small number of people I've worked with who always manages to perform at a high level. Great to work with and always a professional. She was always the contact I wanted my clients to work with. Lauren would be one of the first people I'd try to recruit if I was assembling a team! Her dedication and knowledge are second to none.
Robert C. Smith
Lauren is a rare talent. One of the small number of people I've worked with who always manages to perform at a high level. Great to work with and always a professional. She was always the contact I wanted my clients to work with. Lauren would be one of the first people I'd try to recruit if I was assembling a team! Her dedication and knowledge are second to none.
Robert C. Smith
Lauren is a rare talent. One of the small number of people I've worked with who always manages to perform at a high level. Great to work with and always a professional. She was always the contact I wanted my clients to work with. Lauren would be one of the first people I'd try to recruit if I was assembling a team! Her dedication and knowledge are second to none.
Robert C. Smith
Lauren is a rare talent. One of the small number of people I've worked with who always manages to perform at a high level. Great to work with and always a professional. She was always the contact I wanted my clients to work with. Lauren would be one of the first people I'd try to recruit if I was assembling a team! Her dedication and knowledge are second to none.
Experience
-
-
Business Development Manager
-
Jun 2010 - Present
o Supervise and coordinate daily activities of the departmento Train members of my team to handle customer issues and step in when needed to assist in the saleo Proficient in the “Reynolds” auto service database with full knowledge of BMW warranty and train new associates on how to use the system o Set up training programs for new associates in order to help them become proficient with BMW models, how to use the “Reynolds” system and the services we offero Solely responsible for rectifying service related issueso Personally conduct outbound sales calls to customers (up to 80 per day) Contact customers for extended warranty sales Notify customers on recalls and schedule service appointments “Up Sell” customers on previous recommended service work To increase BMW’s Customer Satisfaction Index Create and maintain customer retention o Inbound Phone Calls• Offer outstanding customer service by listening to their description of service complaints and take appropriate actions to accommodate them.
-
-
-
Tiffany & Co.
-
United States
-
Retail Luxury Goods and Jewelry
-
700 & Above Employee
-
sales professional/operations coordinator
-
Nov 2015 - Jan 2021
-
-
-
-
BDC
-
Apr 2009 - May 2010
-
-
Education
-
2004 - 2008
Kent State University
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Community
